Imber Rojas

I visited Claremont Toyota in December 2024 to buy a new car. Before arriving, I had been in contact with Hailey, a BDC rep, who assured me I’d meet with a sales manager. Instead, I was swarmed by salespeop car. Before arriving, I had been in contact with Hailey, a BDC rep, who assured me I’d meet with a sales manager. Instead, I was swarmed by salespeople, with one named Imber insisting he could help—even though he wasn’t a manager. Eventually, I was handed off to a random sales rep, never meeting the sales manager—RED FLAG #1. I knew exactly what I wanted: a 2023 Toyota Camry SE in Ice Cap. But after running my credit (650+ score), they claimed I didn’t qualify for a loan over $25K pushing me toward a Corolla or a CPO under that amount—RED FLAG #2. Frustrated but needing a car, I considered a 2020 Camry SE with 86K miles and two previous owners. However, after requesting the Carfax, I discovered an open Takata airbag recall. Imber casually confirmed it but falsely claimed Toyota dealerships don’t handle the repairs—RED FLAG #3. What he didn’t know? I worked in automotive recalls for 4.5 years. At this point, I demanded a sales manager. Mo finally showed up, and I called out the recall issue. Meanwhile, they had quoted me $630/month for this used vehicle—MAKE THAT MAKE SENSE. I refused to settle and said I would buy the 2023 Camry I originally wanted. Suddenly, they approved me for it—at a better price—but only if I left them a good review, per MO. So, they could’ve done this the whole time? Financing Issues In financing, Wendy rushed through the contract. I specifically asked if I was paying for an alarm system, and she lied, saying it was included at no extra charge. Later, I found out I had been charged $990 for a Rockledge alarm system something the dealership installed on the lot. When I confronted them, another rep admitted that this charge is mandatory on all purchase, and Wendy should have disclosed this, but she didn’t Then came the GAP insurance upsell. I had explicitly declined extras, yet Wendy pressured me, using scare tactics. Exhausted from being at the dealership from 9 AM to 4 PM I caved—wasting $1,200 on something my auto insurance could’ve provided for less much less. Post-Purchase Problems The next day, I noticed: - **Brakes squealing in reverse** - **A large dent near the driver’s door** - **A misaligned front bumper** The used car department agreed to fix the dent and bumper, which I appreciated. But the brake noise persisted. They repeatedly told me this was "normal"—but after owning a Camry for 14 years, I knew better The noise worsened, and I started hearing grinding—possibly worn rotors. Their response? "2018+ models just do that"—RED FLAG #4. I would really appreciate if the deanship just replaced the brakes as the vehicle was not properly inspected when they took possession. Later, I noticed another issue: - The mileage on the Carfax report was 3,000 miles higher than what was displayed—RED FLAG #5 This experience was frustrating and exhausting. While the used car department fixed the visible damage and the foreman addressed concerns (though I suspect he was just downplaying the brake issue), the dishonesty, pressure tactics, and misinformation made this dealership one I wouldn’t buy from again If you plan to purchase from here, bring a team, triple-check everything, and don’t let them pressure you. More

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Wonderful customer service. Sales and service departments really care about my happiness. Imber (my sales person) even checked up on me and asked about my happiness with the car Sales and service departments really care about my happiness. Imber (my sales person) even checked up on me and asked about my happiness with the car. When I buy another car, I'm coming back. More

by BARBARA.LC72 Verified Customer Verified Customer

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I am happy with the excellent service I received from Imber Rojas he was very attentive and patient with me. The Finance representative Daniel Vidales was able to work with me with my credit union…and t Imber Rojas he was very attentive and patient with me. The Finance representative Daniel Vidales was able to work with me with my credit union…and the monthly payment will be manageable…I look forward to enjoying my RAV4. More

by DIANE.DIAGONZ Verified Customer Verified Customer

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Imber Rojas helped us get a car in within our budget. He provided great customer service throughout the whole process. He was very attentive, nice & patient. He provided great customer service throughout the whole process. He was very attentive, nice & patient. More

by ANDREAS Verified Customer Verified Customer

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Buena atención rapidez y todo muy bien me agrada ir más la persona k me atendió la persona k me atendió More

by CASTAN1200 Verified Customer Verified Customer

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Good customer service wait for the service advisors at time is extremely long though when dropping off your vehicle and you have an appointment time is extremely long though when dropping off your vehicle and you have an appointment More

by ANGIESANCHEZ03 Verified Customer Verified Customer

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I really like Toyota of Claremont dealership. I have purchased in the past. Great purchasing experience each time. I have purchased in the past. Great purchasing experience each time. More

by SHERRYLYNNFLOYD Verified Customer Verified Customer

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Very great dealership, imber is an amazing salesman, very knowledgeable will be coming back soon! knowledgeable will be coming back soon! More

by Olga ramirez Verified Customer Verified Customer

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Sales, finance and service departments were all extremely pleasant to work with. They were efficient, conscientious and cared about our concerns. TY pleasant to work with. They were efficient, conscientious and cared about our concerns. TY More

by RITROJET Verified Customer Verified Customer

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Very much thanks to Imber, Mohamed, & Juan. We appreciate you to the fullest. Always Kind and Helpful. This is the second time we have had helped from Imber & Juan and they help make this proce We appreciate you to the fullest. Always Kind and Helpful. This is the second time we have had helped from Imber & Juan and they help make this process feel a little easier. Thank you again and we wish the best for you and your team. More

by BRIANNAJOHNSON09 Verified Customer Verified Customer

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