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Ian Roberts
Ian Roberts at Gatorland Toyota
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Ian Roberts

Assistant Service Manager

Gatorland Toyota

2985 N Main St
Gainesville, FL 32609

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4.8
354 Reviews

Since October of 2015, I have been serving my customers at Gatorland. When I am not working I enjoy spending a day on the boat fishing.

Dealership Experience

9 yrs, 6 mos

4.8

354 Reviews

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354 Reviews of Ian Roberts

May 24, 2024

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Employee Rating

Attempted to sell service and this varies with each visit ranged from filters to transmission More

by Buzzy.guillette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shad Buchanan, Daniel Ainsworth, Arnaldo Mella, Iliana Mullins, Nancy Voss, Ariana Jordan, Kendall Zelaya

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May 28, 2024

Gatorland Toyota responded

Thank you for your feedback. We apologize for any inconsistencies you've experienced during your visits. Our goal is to provide clear and consistent service recommendations. If there's anything we can assist you with or have any additional feedback you'd like to share, please don't hesitate to contact our service director, Jon Dansby, directly at Jdansby@gettel.com.

May 17, 2024

Dealership Rating
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Gatorland Toyota is simply the best Toyota dealer around! You can always expect courteous and excellent service when you visit. More

by JEANAM45
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Workmanship
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Recommend Dealer
Yes
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May 20, 2024

Gatorland Toyota responded

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience at Gatorland Toyota. Our team strives to provide courteous and excellent service to all our customers, and your feedback means a lot to us. We look forward to serving you again in the future!

May 16, 2024

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Employee Rating

WENT IN FOR SERVICE AND IAN WAS MY ADVISOR, HE WAS COURTESY, AND INFORMATIVE. HIGHLY RECOMMEND HKM AS AN ADVISOR. More

by Jonathan.Roldan
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Workmanship
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Recommend Dealer
Yes
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May 17, 2024

Gatorland Toyota responded

Thank you for sharing your experience with our service department! We're happy that Ian provided courteous and informative service. We'll pass along your kind words to him. Your recommendation means a lot to us, and we look forward to assisting you again.

May 15, 2024

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Employee Rating

I always use this dealership. Professional and have had good experiences dealing with people, especially Ian. More

by ANDREWJEAN79
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Workmanship
Service Time
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Recommend Dealer
Yes
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May 15, 2024

Gatorland Toyota responded

Thank you for your loyalty and kind words! We're thrilled to hear about your positive experiences, especially with Ian. We strive to provide professional service and are grateful for your continued trust in us. We look forward to serving you again!

May 11, 2024

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Employee Rating

great service with Ian but wish multi=point inspection sheets were available and attached to service sheet as I save, perform work that is required to keep Highlander updated , verify that all fluids are More

by HINEYSJ
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 13, 2024

Gatorland Toyota responded

Thank you for sharing your feedback with us. We're thrilled Ian provided you with excellent service. Your loyalty and trust in Gatorland Toyota mean a lot to us, and we're committed to keeping your Highlander updated and ensuring all necessary work is done. Thank you for choosing us!

May 11, 2024

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Employee Rating

Did a good job and people friendly. Gave me updates on needed work. I did not want anymore service yet. More

by Diva5805
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Workmanship
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Service Communication
Recommend Dealer
Yes
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May 13, 2024

Gatorland Toyota responded

Thank you for your feedback! We're glad you found our team friendly and appreciated the updates on your vehicle's needed work. Keeping our customers informed about necessary work updates is a top priority for us. We understand your decision to hold off on additional services for now and assure you that we're here whenever you're ready for further assistance. We appreciate your trust in us and look forward to serving you again!

April 26, 2024

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Service writer was professional, tech was thorough. Very pleased with service. Will definitely only use Gatorland. More

by WALKER353
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Workmanship
Service Time
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Recommend Dealer
Yes
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Apr 26, 2024

Gatorland Toyota responded

Thank you for sharing your positive experience! We're thrilled our team provided professional service and thorough attention to detail. We appreciate your loyalty and look forward to continuing to exceed your expectations. Thank you for choosing Gatorland Toyota!

April 20, 2024

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Even though I have a Hyundai, I go to the Toyota for service. I’ve received excellent service for many, many years on my Toyato and Hyndai. More

by ACD20
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 22, 2024

Gatorland Toyota responded

Thank you so much for your loyalty and for choosing Gatorland Toyota for your service needs, even with a Hyundai! We're thrilled to hear about your positive experiences over the years. Our team is committed to providing excellent service, and we look forward to continuing to meet your automotive needs in the future.

April 19, 2024

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All the people that worked there were great. The place was very clean, and the coffee great. More

by sandykallen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shad Buchanan, Daniel Ainsworth, Arnaldo Mella, Iliana Mullins, Nancy Voss, Ariana Jordan, Kendall Zelaya , Brett Valentine

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Apr 19, 2024

Gatorland Toyota responded

Thank you for your kind words! We're thrilled you had a great experience with our team and enjoyed our clean facility. We take pride in providing a welcoming environment for our customers. We look forward to serving you again soon!

April 08, 2024

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Employee Rating

They returned my call/message quickly and did my service quickly as well. Service Advisor, Ian Roberts, did an excellent job as well!😎 More

by Krames
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 08, 2024

Gatorland Toyota responded

Thank you for sharing your feedback! We're thrilled to hear that you had a positive experience with us. Our team works hard to provide excellent service, and we're glad could assist you so well. If you ever need anything else, feel free to reach out. We're here to help!

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