Ian Killian

The sale went well but after a few miles of driving the vehicle the check engine light came on faulty catalytic converter. I was able to work it out with the dealership. Integrity is a special trait, than vehicle the check engine light came on faulty catalytic converter. I was able to work it out with the dealership. Integrity is a special trait, thanks Jim Ellis Chevrolet. More

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Great dealership experience, my sales guy Evan was great, I would definitely recommend this dealership. I would definitely recommend this dealership. More

by DEE98 Verified Customer Verified Customer

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Well the people there are down to earth people very patient with customers helpful and understanding, but above all they get you what you need patient with customers helpful and understanding, but above all they get you what you need More

by rjovan642 Verified Customer Verified Customer

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Ian was professional and knowledgeable. He provided exemplary service and created a pleasant buying experience. I would definitely recommend Jim Ellis Chevrolet to family and friends as wel He provided exemplary service and created a pleasant buying experience. I would definitely recommend Jim Ellis Chevrolet to family and friends as well as Ian Killian for their personal sales concierge. Ian definitely has the “Midas” touch! More

by Edwards92 Verified Customer Verified Customer

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Great communication and service. Ian was great. I’m happy with my car and experience Ian was great. I’m happy with my car and experience More

by Jalim001 Verified Customer Verified Customer

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Before you purchase from Jim Ellis Chevrolet (“Expect the Best”), I hope you will read the following. Using my phone call log and voicemail, I constructed a timeline of events surrounding my purchase experie Best”), I hope you will read the following. Using my phone call log and voicemail, I constructed a timeline of events surrounding my purchase experience. I have not included any personal commentary as I believe the facts speak for themselves and you can draw your own conclusions. 12/4/2021: I purchased a 2010 Honda CR-V from Jim Ellis Chevrolet. It did not have a passing Georgia vehicle emissions inspection at the time of sale. My salesperson told me to get it tested and I would be reimbursed (I was never reimbursed). My wife took the vehicle the next day to be tested and it failed. 12/7: My wife returned the vehicle to the dealership and exchanged it for a loaner vehicle. 12/14: After receiving no updates in the prior week, I called my salesperson and was advised the car was ready. I would just need to drive it 150 miles or so before getting it retested. 12/15: My wife returned the loaner vehicle and took possession of the Honda again. 12/17: The Check Engine light came on. 12/18: I had my local mechanic read the code, which was related to the emissions system, so I called the dealership and returned the vehicle later that afternoon and was once again given a loaner vehicle. 1/11/2022: After not hearing from anyone for over 3 weeks, I called and spoke with the used car manager. He stated he had been out for several days and did not know what was going on with the car, but would find out and call me back. 1/12: I received a voicemail message stating that there was a part that had to be ordered, but the car would be ready “by Friday at the latest.” I called him back and advised him to keep the car and drive it until it could be retested so that I could pick it up after it had passed the emissions testing. He said it wouldn’t be ready until the following week, which was fine since they would need to drive it around for a while. 1/20: After again not hearing back, I called and spoke to my salesperson and he said he would find out what was going on and would call me back before the end of the day. 1/21: My salesperson called and left a message advising me the car was ready to be picked up. 1/22: I returned the loaner vehicle and took possession of the Honda again. 1/27: The Check Engine light came on. 1/28: I took the vehicle to my local mechanic who read the code. The code was again related to the emissions system so I had them inspect it. What they found is that the new catalytic converter had been installed backwards. In addition, both ends of the catalytic converter had been cut off and it had been welded on to the vehicle. I called the dealership and spoke with my salesperson, who said I would need to speak with the used car manager about this, who was not in at the time, but that he would pass along the message that I called. 2/4: I sent an email to the used car manager, copying both the sales team email and the general manager, with my expectations to be reimbursed for the cost to repair and never heard back from anyone. More

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