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Ian Kapplin
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4 Reviews
4 Reviews of Ian Kapplin
February 02, 2025
Poor customer service, Unreliable, not trusted, terrible experience. I am trading in my vehicle because of this dealership's customer service. I made an appointment three weeks prior to the appointment date experience. I am trading in my vehicle because of this dealership's customer service. I made an appointment three weeks prior to the appointment date. I dropped my car off at 7:30 in the morning and was told by the end of the day that my car had not been worked on, and it would not be worked on that day. It was a Friday and I was told that Volkswagen would need to hold onto my car for the weekend and not provide me a loaner. They had no reason as to why an appointment that was made three weeks in advance was not being held to the date and time of the scheduling. More
by Armstrongdeanna23
Verified CustomerOther Employees Tagged: Emelie Knight, Adam Hales
January 14, 2025
Rich Kemp and the financial team were super helpful! Love my “new to me” vehicle! Love my “new to me” vehicle! More
by kcooper2769
Other Employees Tagged: Linda Peters, Sam Serio, Chris Porter, Trevor Zolman, Jennifer Green, Marcus Gallion, Emelie Knight, Mike Williams, Adam Hales , Rich Kemp
January 04, 2025
Great service as always, all staff is fantastic and friendly love coming by for my services friendly love coming by for my services More
by Me
Other Employees Tagged: Linda Peters, Sam Serio, Chris Porter, Trevor Zolman, Jennifer Green, Marcus Gallion, Emelie Knight, Mike Williams, Adam Hales , Rich Kemp
December 20, 2024
Was having the worst time with grumpy af Grand Pappy Volkswagen of America so I went to see Ian and Adam at Antwerpen VW in Pasadena MD. Not only did they do the right thing but they really stood behind Volkswagen of America so I went to see Ian and Adam at Antwerpen VW in Pasadena MD. Not only did they do the right thing but they really stood behind their customer. Full disclosure, I have purchased zero cars from them so they were literally just doing the right thing. They have my business moving forward and since I have a VW that will inevitably have to go somewhere for service, I will happily take it and my money to Antwerpen VW. Clear concise communication along with setting my expectations correctly goes a long way with me. Doing the right thing because it's the right thing to do is almost unheard of in this day and age especially in this industry. Thanks again Ian and Adam. Cheers. More
by JustSayNo2AnnapolisVolvo
Other Employees Tagged: Emelie Knight, Adam Hales , And whoever's turning the wrenches
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