Ian Kapplin

I called the dealership looking for the RX350 Lexus that I seen online. The conversation I had with the female that I spoke with was not so great. After asking her a few questions I saw she was not well ve I seen online. The conversation I had with the female that I spoke with was not so great. After asking her a few questions I saw she was not well versed in knowing the car. She asked could I come in. I said when my question get answered. She hung up, I called back and spoke with a gentleman and told him what happen and he said he knew who I spoke with and I said it seems that your dealership does not want to do business and he responded not with you and hung up. I would not deal with this dealership if they were giving away free cars. Why have people lost treating people with quality customer service. I was not irate with either one of these people. I do not understand!!! More

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Awesome service Me and my wife bought our first car together here. We came here cause her friend works in the service department, Ian. She worked with him previously. Me and my wife bought our first car together here. We came here cause her friend works in the service department, Ian. She worked with him previously. We came in we knew what we wanted and ended up getting the new 2018 Kia Sportage amazing car easy to drive. Our sales guy Rich was awesome really funny very informative about the features on the car etc. would definitely come back. More

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We bought a previously owned vehicle Start to finish, everyone was great! Our Sales Consultant, Ian Kapplin, was excellent in every respect. When we are in the market for another vehicle Start to finish, everyone was great! Our Sales Consultant, Ian Kapplin, was excellent in every respect. When we are in the market for another vehicle, we will be contacting Koons first. Charles W. Business Owner Owings Mills, MD More

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