Ian Jaynes

I purchased 2 kia souls on May 22, 2020 and had the BEST experience, his name was Chris and I was direct and explained what we were looking for and within the hour we had 2 kia souls picked out. We have lo experience, his name was Chris and I was direct and explained what we were looking for and within the hour we had 2 kia souls picked out. We have loved our cars, but I cannot say that about the service at Kia of Greenville. Both cars have been serviced through Kia of Greenville, and if you have ever had service there, you will notice that the agents beg you to provide a positive review, which I always do. When the tables were turned and I needed help, I have not be able to get a response - via email, phone calls, and chat. The decal on my hood (less than 22,000 miles) appears to be peeling, fading, and splintering. I called and was told I needed to leave a message, someone from service would return my call. I left a message regarding the issue and what could we to do to resolve the problem - even offering to have the decal removed as it looks bad. No response, I emailed, no response, I chatted (must have been a chat bot) During one chat, they confirmed my name, address and phone number - No response. I reached out to Kia USA, who opened a ticket, but stated I needed to reach out to the dealership, as they would be happy to handle the concern. I have emailed 7+ times, called and left 8+ messages, and chatted several times. I was told numerous times that someone would follow up - No one has responded. I did receive a phone call asking if I was interested in doing a trade in/selling my car - really, asked if I could speak with a manager and the sales guy said he would take a message - still no response. I have always had positive engagement with Jordan in the service department, but I have not received a call from him either, after attempting to get a message to him. I'm so disappointment the in this treatment, especially when I have been very nice, professional, and loyal customer and all i'm seeking is help in what can be done. I had an oil changed scheduled the other week, called asked that someone give me a call back before the oil change, as I do not want to provide another dime to them until they respond to me and yet still no response. I would tell people never to go to Kia of Greenville, or any other dealership owned by this owner, as the most important thing to them is the mighty dollar, and they care nothing about their customer's, or making things right. Go out of your way to avoid Fred Anderson Kia of Greenville More

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Great selection and great salesperson. Easy to deal with. I would definitely buy another car with them. Easy to deal with. I would definitely buy another car with them. More

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Wonderful experience buying my new Kia K5! Chad Kraus in sales did an AMAZING job helping us through the whole sales process! The sales manager also helped with making our experience excellent Chad Kraus in sales did an AMAZING job helping us through the whole sales process! The sales manager also helped with making our experience excellent at Kia of Greenville so I HIGHLY recommend this dealership for your next vehicle, the sales team here are fantastic!!! More

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Warranty not honored Due to a certain employee being absent, the dealership was unable to honor my tire warranty so I had to pay for a new tire. Due to a certain employee being absent, the dealership was unable to honor my tire warranty so I had to pay for a new tire. More

by xizor_kc Verified Customer Verified Customer

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The sales staff was very friendly, and did all they could to get the price where I needed. The sales lady Angie was awesome. She was very helpful and even went out in the rain to look with me. to get the price where I needed. The sales lady Angie was awesome. She was very helpful and even went out in the rain to look with me. More

by PAULBALLEW83 Verified Customer Verified Customer

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Darryl Peake, our sales associate, was wonderfu! Darryl was very professional and knowledgeable! Also, the managers worked diligently to get us into a new vehicle. We are enjoying our new vehicle a Darryl was very professional and knowledgeable! Also, the managers worked diligently to get us into a new vehicle. We are enjoying our new vehicle and would highly recommend them. P.S. Darryls' name isn't on the list More

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Good service Very Quick service, friendly staff, reasonable price. In time Did not have to wait long. They let u know what is wrong Before they do the job. They Very Quick service, friendly staff, reasonable price. In time Did not have to wait long. They let u know what is wrong Before they do the job. They also let u know the price. They offerer To take me home to get my money. More

by PHYLLISGOWENS Verified Customer Verified Customer

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Want a car? Go here. Such a nice group of people there; they made me feel at home. Mr. Gibbs and Mr. Jaynes were the ones who handled my leasing of a new Kia. Mr. Gibb Such a nice group of people there; they made me feel at home. Mr. Gibbs and Mr. Jaynes were the ones who handled my leasing of a new Kia. Mr. Gibbs was very helpful, knowledgeable and professional. I was very impressed. Mr. Jaynes was very efficient and made a difficult but necessary part of the lease process go smoothly and quickly. I thank both of these fine people for their help and experience. More

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Friendly professional and courteous help I would like to take Dominic Gibbs for his wonderful help. Dominic State overtime half of me finishing my car purchase. It was 10:30 at night when I f I would like to take Dominic Gibbs for his wonderful help. Dominic State overtime half of me finishing my car purchase. It was 10:30 at night when I finish the car purchase. He filled my car with gas. He and the finance department stayed late not that late. He in the finance department stayed late. All of them were tired but they stayed open in case I made a purchase not really pressuring me. And also I Ian. Thanks guys for your help. Thanks from Bertha Huff. More

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Great experience! Dominic was welcoming, genuine, enthusiastic and focused on finding a car I would love with a payment I could handle. It took a few tries, but he did Dominic was welcoming, genuine, enthusiastic and focused on finding a car I would love with a payment I could handle. It took a few tries, but he didn't consider giving up. I am in sales too, and I learned from the experience of being his customer! My Kia Soul is cute, zippy, handles great, and has much better ergonomics than my last car, with the adjustable, telescoping steering wheel! Great for tall people! And the sound system rules! The whole staff was warm and attentive, and even though I didn't get to eat dinner until after 10, I had a great experience there. I would recommend it to anybody! More

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