Ian Davis | Page 122

First time to buy from this dealership Sales rep, Faraz Assad, did good job and was able to find the 4 Runner I wanted. Service advisor, Ian Davis, who explained the vehicle operation whe Sales rep, Faraz Assad, did good job and was able to find the 4 Runner I wanted. Service advisor, Ian Davis, who explained the vehicle operation when I picked it up was very thorough and did an excellent job explaining it to me. My calls to Jason in the service/parts dept has been excellent. He is very customer service oriented. More

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Prompt service, friendly and helpful staff. Prompt service. Friendly and helpful staff. Check in was quick. Service rep talked with me about questions I had with tire slippage on wet roads. Prompt service. Friendly and helpful staff. Check in was quick. Service rep talked with me about questions I had with tire slippage on wet roads. More

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Great communication Toyota always makes the appointment process easy. The mechanic kept in constant contact with me. While this was a very very expensive repair, it was d Toyota always makes the appointment process easy. The mechanic kept in constant contact with me. While this was a very very expensive repair, it was done in a timely manner. More

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Brake work Needed brake work, called for appointment on Thursday, I scheduled it for the following Wednesday. On Friday my brakes were making a metal on metal so Needed brake work, called for appointment on Thursday, I scheduled it for the following Wednesday. On Friday my brakes were making a metal on metal sound, I wasn't going to make it until Wednesday. I called Travis and he told me to come right in. Had a loaner waiting for me and they took care of everything before 4pm the same day. Travis is my hero!! More

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A/C service Had very good experience with service of my car. Had A/C serviced and was serviced and ready within 2 hours. Works great. Thanks to Ian and service p Had very good experience with service of my car. Had A/C serviced and was serviced and ready within 2 hours. Works great. Thanks to Ian and service personnel. More

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Buying a new vehicle Scott went all out to get us in the vehicle we wanted at the best deal he could get for us. Straight up honest with what could be done. Then Chad (in Scott went all out to get us in the vehicle we wanted at the best deal he could get for us. Straight up honest with what could be done. Then Chad (in finance) did the same thing when working with the extended warranty, etc. Then Ian (in Service dept) did a great job getting us familiar with all the new features we needed to know about. We left the dealership (in our new Rav4) very pleased with everything. Thanks! ~ Rhonda ( driver of new vehicle ) More

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Service Brakes were not working well. Diagnosis was warped rotors. Rotors were turned to resolve the issue. Cost was reasonable and no extras were needed Brakes were not working well. Diagnosis was warped rotors. Rotors were turned to resolve the issue. Cost was reasonable and no extras were needed saving me money. More

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Excellent Staff The staff at Toyota of Des Moines is great. The minute you walk into the door you are greeted with a friendly "Hello" with everyone you come in contac The staff at Toyota of Des Moines is great. The minute you walk into the door you are greeted with a friendly "Hello" with everyone you come in contact with. They make sure your car is serviced efficiently to get you back on the road again. The detailing staff does a great job making sure the cars are all clean and ready for sale. Your lot is always clean and organized nicely. Thanks Toyota for always taking care of my vehicles. More

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Good experience buying new RAV4 Hybrid! Steve Henigan was easy to work with and the whole experience of buying a new vehicle was easier than I thought it would be! Ian Davis is the best too Steve Henigan was easy to work with and the whole experience of buying a new vehicle was easier than I thought it would be! Ian Davis is the best too for service! More

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190,000 mile service Very easy to deal with, getting the appointment time that worked best for me. Ian very pleasant to talk with he knows we want this car to last along t Very easy to deal with, getting the appointment time that worked best for me. Ian very pleasant to talk with he knows we want this car to last along time and be dependable. More

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