Ian Bergstrom

GMC of Rochester responded

Nathan, thank you for providing feedback on the interaction that you had with our staff. Our mission is to help people to Love What They Drive, we strive to provide this in each interaction. We provide a 7-Day Return Exchange with all new and pre-owned vehicles (additional time for our guests to ensure that the right decision was made). The transparency that CarFax provides our guests along with the piece of mind to make an informed decision we agree, is very important. We provide CarFax on every pre-owned vehicle at no charge. On this specific truck, there was moderate damage reported to CarFax. As the repair was not completed at our facility, we do not have the history or documentation of the repair. The vehicle does qualify for a CarFax Buyback Guarantee to provide additional piece of mind. We did have our team inspect the vehicle and found it to be in working order with no safety concerns. As with all our pre-owned inventory, we are happy to provide a copy of the detailed inspection report along with pictures and videos of the current condition. If this is the right vehicle for you, our suggestion is that you take a look in person (this is a gorgeous truck). If you are interested, we are also happy to set up a conversation with our Collision Center Manager (23 years experience). If this is not the right vehicle for you, we have many other options and would appreciate the opportunity to help you find the perfect fit for you. Whether or not you choose to do business with us, we wish you well in finding your next vehicle. Please reach out to our General Manager Max Navarro with any further questions or feedback.