Hunter Hale

Best of the best Shawn is great and the whole service department as well boom department as well boom More

by CCAMPIO5 Verified Customer Verified Customer

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Awesome salesperson Brandy went above and beyond to explain finance KK was great took care of all the paperwork I was in and out very fast I couldn't recommend this dealer enough covert all the way explain finance KK was great took care of all the paperwork I was in and out very fast I couldn't recommend this dealer enough covert all the way More

by CCABANISS Verified Customer Verified Customer

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Chris Campion and Hunter Hale are professional and ELITE. Smooth purchase from start to finish. Thanks, Fellas! Smooth purchase from start to finish. Thanks, Fellas! More

by bolunamusic Verified Customer Verified Customer

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Service was quick and easy and the communication was great. I highly recommend Covert Buick GMC West. great. I highly recommend Covert Buick GMC West. More

by johnfreeland Verified Customer Verified Customer

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Great customer service either the wife and I. Hunter and Tyler did Ana awesome job Hunter and Tyler did Ana awesome job More

by Casey Laney Verified Customer Verified Customer

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Worst experience I’ve ever had of buying a vehicle. No one there knows how to tell the truth they continue to put you off and do not respond to any of your questions and if they do, they do it with a l No one there knows how to tell the truth they continue to put you off and do not respond to any of your questions and if they do, they do it with a lie I will never recommend this dealership to anyone at your dealership names are already off of my truck, and he’ll never buy there again. More

by mike99203 Verified Customer Verified Customer

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I had to return the truck. Hunter Hale-Sales Manager said he would accept the return, and I paid for the dealerships Delivery and Pick Up expenses. A misunderstanding caused Hunter Hale-Sales Manager said he would accept the return, and I paid for the dealerships Delivery and Pick Up expenses. A misunderstanding caused the down payment to take a while before it was reimbursed to my American Express card. More

by WLBLANKJR Verified Customer Verified Customer

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Survey is only remotely related to my recent service visit, which resulted in leaving my truck for 7 calendar days ( and being granted a loaner for 4.5 days (after heated discussion).. see dealer for re visit, which resulted in leaving my truck for 7 calendar days ( and being granted a loaner for 4.5 days (after heated discussion).. see dealer for repair info.was provided a request for “equity appraisal” by Hunter Hale and I agreed on day truck was delivered. 7:days later..no analysis. Was advised when I picked up truck that I could wait and visit with used car sales personnel,for the analysis. …same old crap. Oh, service tech did offer a wash job if I had 15-20 more minutes when I picked up truck ..I declined. The truck had been there 7 xxxx days and dealer could not wash it. That further pissed me off, on top of every other experience associated with my purchase of the truck from this dealership.you guys can #hove wash jobs, cleaning windshield, updating oil sticker, updating computer “oil service” indicator, up you proverbial ( where sun doesn’t shine) tailpipe. More

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Great job by Ryan and Hunter. Solidified deal on phone and happy with overall experience. Solidified deal on phone and happy with overall experience. More

by sford3 Verified Customer Verified Customer

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Purchased a used Audi from this dealership, trusting in the reputation of the Covert name. They assured me any used vehicle is fully inspected and professionally looked over by their technicians for any is the reputation of the Covert name. They assured me any used vehicle is fully inspected and professionally looked over by their technicians for any issues and fix them before putting the car on their lot for sale. They told me word for word "You will have peace of mind of no issues buying from us" because I was looking at another similar Audi at another dealership. I trusted them but was misled. Sadly, this experience has been far from satisfactory and the after sale support for the issue was non existent and was flat out ignored. I was passed from the sales rep to contact Hunter who is the GSM. I tried calling Hunter multiple times and left messages each time, he never returned a single call or cared to talk to me. Don't even know what the guy sounds like. I was patient, I tried to have them resolve this for me for over a month. I had to resort to pursuing the matter legally in the end. If you are buying a used car from them, beware. Get a 3rd party inspection. I should have done this but was ignorant to trust them simply because of the name Covert. I was misled by their sales team and I know why now. I hope my story will save others from this costly mistake. If you are interested in hearing the story, you can continue below. After buying the vehicle, I discovered an issue that the dealership failed to disclose. The Audi is black and has a large front grill which is black as well. If you are not closely looking, you would not notice that the grill is broken all the way across horizontally. When I brought this up to them, they were quick to say that it happened after I purchased the vehicle. Yes they even went as far as to put the blame on me. When I provided them the car listing photos that they advertised online and on Facebook that you can see the broken grill, that is when they stopped responding and ignored me. I understand when buying a used car there will be scratches, possible dings, and some wear and tear on the tires/brakes/rotors. But to have a completely broken grill is something different that any reputable dealership would replace or fix, or at the very least disclose it to the buyer. I called the Audi dealership to get a quote to replace this broken grill. It costs over $5,000 for parts and labor to replace this grill from the dealership. I've attached a photo for better understanding of the situation (See Google review, cannot attach photo on this site). This photo is from one of their sales employee who posted it on the Facebook marketplace. I circled the part of the grill that is broken. It's very hard to notice unless you are specifically looking for it. This is why I did not notice it when purchasing the vehicle. Again, if you are looking to buy a used car from them, I hope my story will help you avoid a possible headache, unnecessary stress, and frustration. It's not a good feeling to have been uninformed about something and not getting any kind of support afterwords. More

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