Hunter Hale
Hunter Hale at Covert Buick GMC Bee Cave
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Hunter Hale

General Sales Manager

Covert Buick GMC Bee Cave

16501 Sweetwater Vlg Dr Building 1
Austin, TX 78738

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3.4
10 Reviews
3.4

10 Reviews

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10 Reviews of Hunter Hale

January 15, 2025

Dealership Rating
Employee Rating

Great customer service either the wife and I. Hunter and Tyler did Ana awesome job More

by Casey Laney
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tyler Rodriguez

Jan 15, 2025

Covert Buick GMC Bee Cave responded

Thank you so much for your kind words, Casey! We’re thrilled to hear that you and your wife had a great experience with Hunter and Tyler. They’re truly dedicated to providing exceptional service, and it’s wonderful to see their efforts recognized. At Covert Buick GMC Bee Cave, we strive to make every customer feel valued and appreciated, and we’re glad we could meet your expectations. Please don’t hesitate to reach out if there’s anything else we can do for you. We look forward to seeing you again!

January 15, 2025

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Employee Rating

Worst experience I’ve ever had of buying a vehicle. No one there knows how to tell the truth they continue to put you off and do not respond to any of your questions and if they do, they do it with a l More

by mike99203
Workmanship
Recommend Dealer
No

Other Employees Tagged: Julian

January 04, 2025

Dealership Rating
Employee Rating

I had to return the truck. Hunter Hale-Sales Manager said he would accept the return, and I paid for the dealerships Delivery and Pick Up expenses. A misunderstanding caused More

by WLBLANKJR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: MARCUS WASHINGTON , Daniel Flores-Finance Manager

Jan 15, 2025

Covert Buick GMC Bee Cave responded

Thank you for sharing your feedback. We appreciate your patience and understanding throughout the process. At Covert Buick GMC Bee Cave, we strive to provide exceptional customer service, and we’re glad Hunter Hale was able to assist with your truck return and work towards a resolution. We apologize for the delay with your down payment reimbursement and any inconvenience it may have caused. If there’s anything further we can do to assist or improve your experience, please don’t hesitate to reach out. Your satisfaction is important to us, and we appreciate the opportunity to address your concerns.

December 20, 2024

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Employee Rating

Survey is only remotely related to my recent service visit, which resulted in leaving my truck for 7 calendar days ( and being granted a loaner for 4.5 days (after heated discussion).. see dealer for re More

by rthomas12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 26, 2024

Covert Buick GMC Bee Cave responded

Thank you for taking the time to share your experience. We sincerely apologize for the frustrations you encountered during your recent service visit. Providing excellent service is a top priority, and it’s clear we fell short in meeting your expectations. We regret the inconvenience caused by the extended time your truck was with us and the challenges around the loaner vehicle. These situations can understandably be frustrating, and we are committed to improving how we handle them in the future. We also apologize for the missed opportunity to provide a completed equity appraisal as promised. Your time is valuable, and we should have delivered this information promptly. Additionally, the lack of attention to details like washing your vehicle before its return does not reflect the level of care we aim to provide. Your feedback is being shared with our team to ensure we address these issues and improve the experience for all our customers. If there is anything we can do to make things right or further discuss your concerns, please don’t hesitate to reach out directly. We appreciate your honest feedback and the opportunity to do better moving forward.

October 17, 2024

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Employee Rating

Great job by Ryan and Hunter. Solidified deal on phone and happy with overall experience. More

by sford3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Feltner

Oct 18, 2024

Covert Buick GMC Bee Cave responded

Thank you for your review! We’re thrilled to hear that Ryan and Hunter made your experience at Covert Buick GMC Bee Cave seamless and that everything went smoothly over the phone. We’re glad you’re happy with the overall experience, and if you ever need anything in the future, we’ll be here to help. Enjoy your new vehicle! 😊

September 19, 2024

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Employee Rating

Purchased a used Audi from this dealership, trusting in the reputation of the Covert name. They assured me any used vehicle is fully inspected and professionally looked over by their technicians for any is More

by joeptp
Recommend Dealer
No

Other Employees Tagged: Jose Cabrera

Sep 23, 2024

Covert Buick GMC Bee Cave responded

Thank you for sharing your experience. We sincerely apologize for the issues you faced after your purchase and understand how frustrating this situation must be for you. It’s concerning to hear about the lack of communication and support you received, especially after trusting our team for your vehicle needs. Your feedback highlights important areas where we need to improve, particularly in our customer follow-up and the transparency of our vehicle inspections. We take these matters seriously and will address them internally to ensure that future customers do not face similar experiences.

September 15, 2024

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Employee Rating

Terrible service terrible service. They don’t tell the truth. Terrible service more terrible service. More

by sonsofspicewood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 23, 2024

Covert Buick GMC Bee Cave responded

Thank you for your feedback. We're sorry to hear about your experience and understand your frustration. It's important to us that our customers feel valued and receive honest communication. We take your concerns seriously and would like the opportunity to address them. If you’re willing, please reach out directly so we can work towards a resolution. Your satisfaction is important to us, and we appreciate you bringing this to our attention.

September 09, 2024

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Employee Rating

Best team ever, appreciate the help from everyone who assisted with getting my vehicle back on the road More

by nick.a.sanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Creed Sarten

Sep 10, 2024

Covert Buick GMC Bee Cave responded

Nick, Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. At Covert Buick GMC Bee Cave, we strive to provide exceptional service and ensure that every vehicle is back on the road in top condition. If you need any further assistance or have any questions, please don’t hesitate to reach out. Safe travels and thanks again for choosing us!

September 08, 2024

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Employee Rating

Gm Hunter was great and sales Greg in person was knowledgeable of vehicle and made the transaction pleasant and I was very happy John with paperwork was awesome as well! Dan Covert is genuine!!! My More

by francis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Greg Freeman , John fetterman

Sep 09, 2024

Covert Buick GMC Bee Cave responded

Francis, Thank you so much for your amazing review! We’re thrilled to hear that Hunter, Greg, and John made your experience at Covert Buick GMC Bee Cave so enjoyable. It’s great to know that Greg’s knowledge and John’s assistance with paperwork contributed to a pleasant transaction, and we’re especially glad you found Dan Covert to be genuine. We truly appreciate your continued trust and support—your satisfaction means the world to us. Thanks for choosing us for your second purchase, and we look forward to serving you again in the future. Bee Cave Covert ROCKS because of customers like you!

August 31, 2024

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Employee Rating

Hunter and Tyler were great to work with and I would definitely work with them again... More

by COLE32
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tyler Rodriguez

Sep 02, 2024

Covert Buick GMC Bee Cave responded

Cole, Thank you for your review! We're thrilled to hear that you had a great experience working with Hunter and Tyler at Covert Buick GMC Bee Cave. We’re glad they could provide the level of service you were looking for and would be more than happy to assist you again in the future. We look forward to your next visit!

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