Hunter Beasley

I’m not very happy with this dealership at all they have had my car twice and both times they didn’t get me a loner car at all and didn’t even keep in contact with me about what was going on with my car and had my car twice and both times they didn’t get me a loner car at all and didn’t even keep in contact with me about what was going on with my car and how they were going to be able to fix this being stranded and not being able to go to work really is upsetting and I told them that I had to get to work and they said that you didn’t buy this car from us so we don’t have to provide you a loner car which I thought was very rude . I got wrote up because I couldn’t get to work. I asked them questions about my car and they told me that they didn’t even know much about these cars because they are new out . So I think it’s very poor communication on their part when they don’t let the customer know what is going on with their vehicle plus they don’t act like they even want to help you because you didn’t purchase the vehicle from their dealership so yes I’m very upset at the dealership and if I could have it towed somewhere else I would because maybe I could at least get my car fixed and feel safe to drive my car again and not feel like it’s not safe to drive anymore. This dealership doesn’t give you the confidence that they can even fix it right! More

by tammy_durm Verified Customer Verified Customer

Report | Print

Very Friendly. Courteous and prompt and I will take my car ɓack for services in the future. Courteous and prompt and I will take my car ɓack for services in the future. More

by loopner_2006 Verified Customer Verified Customer

Report | Print

I dropped off my truck December 23 and I still don't have it. It's my primary work truck. Called several times not response so needed to drive to dealer for an update. The service advisors are doing there be it. It's my primary work truck. Called several times not response so needed to drive to dealer for an update. The service advisors are doing there best, but there are major issues there. Oil all over the bottom of my previous truck after an oil change, leaving items.lose after service, no one ever calls you back, and items aren't getting addressed on my new 2023 Ram 1500. I have my 2011 Ram 2500 in for service now. I would.like to have a meeting with the GM and Swrvice Manager to address my concerns. More

by Jon Verified Customer Verified Customer

Report | Print

Very helpful and went out of their way to get our Jeep fixed as soon as possible. fixed as soon as possible. More

by jeshelman1 Verified Customer Verified Customer

Report | Print

Everybody that works there are polite. They do good work on fixing my vehicle.they answer all my questions. They do good work on fixing my vehicle.they answer all my questions. More

by dcekshivers Verified Customer Verified Customer

Report | Print

This whole process was a nightmare for me and it is still unsolved and ongoing.I work in healthcare and just like anyone else, my time is precious and limited.I booked my appointment for my recall back in No unsolved and ongoing.I work in healthcare and just like anyone else, my time is precious and limited.I booked my appointment for my recall back in November 20 24 for January 2025. The night before my appointment I was told there was not a car available for me and I needed to reschedule.. When I called back the following day to see if a car was available I ended up talking to a service lady that was not on my repair case. She was helping out Hunter. However, she must’ve been standing right next to him because I heard her ask Hunter the questions I was asking. I eventually was placed on hold after being drilled if I could guarantee that I could bring the Rental car back the following day Because they had another client needing that car. After being on hold for over 20 minutes, I ended up ending the call. Later on that day, I received Call at 5:30 Asking me to drop my car off in the next 30 minutes before they closed. Unfortunately, I was unable to complete the request Because I was waiting to pick my daughter up from her practice. this is not my first issue with the service department. If I knew what the service department was like when I was buying my car, I would’ve voided the deal. Over the summer of 2024, I was waiting to get my Electricbattery Repaired Due to a recall. I was told by the service department my vehicle was safe to drive even though my Electric battery did not hold a charge. I was in the Drive-through lane at McDonald’s when my car died. I was unable to start it and had to pull the emergency orange pull cord to get it in neutral to push it to the side. The car had to be towed to The dealership. yes, this is the first time I have taken the time to fill out a survey. With my other issues, including dropping my car off for an oil change and a tire rotation and when I went to pay, I asked about the tire rotation and they said it wasn’t completed. I had to wait an additional 30 minutes for the tire rotation to get completed because it was never done during the original oil change. So like I said, I have not done a survey before Sharing my concerns or complaints. I Just don’t understand why I seem to have issue after issue with getting my car serviced. More

by jessielinn123 Verified Customer Verified Customer

Report | Print

Very helpful teams in both Sales and Service. Looking forward to another fifteen years with Uftring Jeep. Looking forward to another fifteen years with Uftring Jeep. More

by tanker15d Verified Customer Verified Customer

Report | Print

This trip was confusing. I didnt know there are different desks for small issues vs bigger issues! I was in to get a headlight replaced on 12/31/24, overall it only took ab I didnt know there are different desks for small issues vs bigger issues! I was in to get a headlight replaced on 12/31/24, overall it only took about an hour or so. I had a cup of coffee and walked around and before I knew it, they said it was done. More

by Eddie Tega Verified Customer Verified Customer

Report | Print

Take care of their customers, professional, make sure everything is checked and taken care of according to the customer. Thank you everything is checked and taken care of according to the customer. Thank you More

by jessstepht Verified Customer Verified Customer

Report | Print

Great Dealership. Gave us a loaner and the car has been working great since we got it back. Thanks again.. Gave us a loaner and the car has been working great since we got it back. Thanks again.. More

by gray.karl Verified Customer Verified Customer

Report | Print