Hugo Vacadiez

Do yourself a favor and stay away from Global Auto Mall service department!!! They do botched work and then force you to pay a nonsense diagnostic fee of an issue that they caused! Did brand new front brak service department!!! They do botched work and then force you to pay a nonsense diagnostic fee of an issue that they caused! Did brand new front brakes and resurfacing of rotors with them back in January of this year. Going by their advice that resurfacing was the way to go for me, I should have never listened. As this seemed to be their plan to squeeze $500 out of me in January and then another $500 a few months later. Why do brand new pads and resurfaced rotors squeal like an old car about to fall apart? They refused to take ownership for any kind of issues they might have caused. I spent over 5 hours in the service department that day and was forced to pay a diagnostic fee and get this there was no diagnosis! Then they tried to tell me oh you actually need to get new back brakes now and oh you should have never resurfaced the brakes. I had been to that service department about 7 times in the past 3 months and at no point did they ever say anything about back brakes which leads me to believe this was a big ploy to squeeze more money out of me like I was some kind of fool. The best part is your "service manager" HUGO VACADIEZ what a useless sorry excuse for a representative of your establishment. He is rude and condescending. He acted as if I was nothing and like the money I spent in your place was simply not enough. He even had the gall to say he felt like he was being "strong armed" and even takes me over to his computer and says, "oh you're such a loyal customer well all I see here are oil changes and tire rotations". I have been a loyal Global customer for over 10 years but no longer because of the way I was treated on that day. Now I have to go to a different shop to fix something that they messed up back in January! Upper management is of no help with this either I guess they don't care about losing a customer when they are too busy scamming other people out of their hard-earned money. More

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If I could give zero stars, I would. My experience with this dealership has been a complete disaster. My engine failed on the highway and was replaced under warranty, which took over 6 m My experience with this dealership has been a complete disaster. My engine failed on the highway and was replaced under warranty, which took over 6 months because of repeated delays and errors. First, they ordered an engine with a cracked block, then I waited months for another. When I finally got my car back, it was covered in scratches they caused, requiring multiple trips (over an hour each way) to fix. It gets worse. They forgot to reconnect a vacuum hose, leaving me with dangerously soft brakes, which I had to pay another shop to diagnose and fix. Now, my car has a turbocharger boost sensor error (P2565) and a check engine light that didn’t exist before. The dealership is refusing to take responsibility, claiming ‘things happen.’ My car went in fine except for the engine, and it’s come out with problem after problem. This dealership has cost me so much time, money, and stress. They’re negligent and take zero accountability. I’d recommend staying far away More

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