Hugo Duran | Page 10

Outstanding customer service We had a phenomenal car buying experience. Went in Saturday to test drive a truck, told them the numbers we were comfortable with but wanted to sleep We had a phenomenal car buying experience. Went in Saturday to test drive a truck, told them the numbers we were comfortable with but wanted to sleep on it. Tuesday mid morning my husband received a call with number within our budget and we went in Monday evening to purchase. The entire team was welcoming, friendly and to the point. This was by far the best car buying experience that I have had. The first in which I wasn’t stressed, overwhelmed, or anxious. In fact, I enjoyed m&ms and played basketball with my son as we waited. We left incredibly happy with our purchase and our experience. I can say with confidence that we will be back to buy again and that we will recommend M’Lady to all of our friends and family. Shane, Hugo, Scott, and the finance team(I cant find his card) we thank you for such a pleasurable experience and for working hard to keep us in our budget. You all took it upon yourselves to ensure we were well taken care of and will continue to be taken care of for the lifetime of our truck. More

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Best price in town!!! Awesome price!! Honest with when giving out the best deal. Come out and visit. You'll get the best deal in town. Call Hugo now. Awesome price!! Honest with when giving out the best deal. Come out and visit. You'll get the best deal in town. Call Hugo now. More

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Great place to buy a car from! Bought my 2015 Nissan Rogue select from this dealership. They were very nice to work with. They offer free oil changes for the life of the vehicle. Lo Bought my 2015 Nissan Rogue select from this dealership. They were very nice to work with. They offer free oil changes for the life of the vehicle. Love all the perks of buying from them! Will use them again in the future! More

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Used car Pleasant auto only had one fob. No owners manual. Waiting for them over a week. Finance person, friendly and informative Brian Murphy easy to work w Pleasant auto only had one fob. No owners manual. Waiting for them over a week. Finance person, friendly and informative Brian Murphy easy to work with. More

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Sandhu buy It was a very smooth experience from start to finish. I had the True Car Value price for the Nissan Altima that I wanted. They honored the price wit It was a very smooth experience from start to finish. I had the True Car Value price for the Nissan Altima that I wanted. They honored the price without any sales tricks that are used to somehow get you to pay more. More

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Outstanding Professional knowledgeable people to work with excellent customer service. Clean and even had a kids play area they really care about there customers. Professional knowledgeable people to work with excellent customer service. Clean and even had a kids play area they really care about there customers. Everyone I came around was friendly. More

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Great service Just bought my 2nd Nissan Car from Hugo at M'lady he is a great salesman. I have a great experience and I'm very happy with this new Nissan Maxima 201 Just bought my 2nd Nissan Car from Hugo at M'lady he is a great salesman. I have a great experience and I'm very happy with this new Nissan Maxima 2016. More

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Amazing staff and service We had the pleasure of buying a car from M'Lady today. Hugo Duran did an excellent job showing us the features on the various vehicles to make sure we We had the pleasure of buying a car from M'Lady today. Hugo Duran did an excellent job showing us the features on the various vehicles to make sure we found the one that was best suited for our needs. Mir introduced himself to us toake sure things were going well Phil took the time to explain. All the instructions and outs of the process and Bryan Murphy made the financing a piece of cake! I cannot say enough about the friendliness and professionalism of the entire staff! I dreaded the process, but everyone involved really put us, the customer first to make this car buying experience easy! More

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Great Very accommodating friendly especially Hugo Duran he will do everything to meet and satisfied your needs being a customer . He's really in the right b Very accommodating friendly especially Hugo Duran he will do everything to meet and satisfied your needs being a customer . He's really in the right business More

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Just purchased a new 2014 Altima from M'Lady in Crystal Lake. The purchasing process was low pressure and professional due mostly to the attitude of my salesman Hugo. He treated me professionally b Crystal Lake. The purchasing process was low pressure and professional due mostly to the attitude of my salesman Hugo. He treated me professionally by selling his product, his dealership and himself. The management staff also treated me respectfully while prerforming their jobs. I look forward to seeing how the service department performs when I get my 3 years of complimentary oil changes. There was some negotiating to be done, but that worked well for both sides! Overall a good buying experience. More

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