Hubert Ronda

I like to buy local and have owned Subarus for over 14 years. I walked into the dealership knowing what vehicle I was going to buy and had done research on the internet to bring me up to speed on the new years. I walked into the dealership knowing what vehicle I was going to buy and had done research on the internet to bring me up to speed on the new vehicle. The salesman and I communicated several times via message, directly by phone, and email (which was difficult at best on their end). We had agreed on an “out the door price”. I called the next morning and went over all the details on the vehicle and verified that the vehicle was available. I related that I would be driving directly to the dealership and making a deposit on the vehicle. The vehicle in turn would be ready in 3-4 days. I arrived at the dealership, and my current vehicle was evaluated for a possible trade in. I signed the proposal, gave all the necessary information requested in order to purchase the vehicle. At my request, “while the paperwork was being prepared”, I was given a tour of a vehicle similar to the vehicle I was purchasing. Then I sat for hours waiting. I finally got up and stated I was going to the bathroom and if we were not going to proceed with the deal when I came back, I was walking out. When I returned I walked up to the sales desk and the salesman related that the car was not available. The sales manager related that there were several miscommunications leading to the car now not being available. I had just called an hour previously to verify the availability of the vehicle. The salesperson and the sales manager were stalling for time attempting to locate another vehicle. If staff would have been straight forward and made me aware of the problem at the first point the manager became aware the vehicle was unavailable I may have still done business with this dealership. Positives: Dealership building is new and the service waiting area is very nice and accommodating. Negatives: -Dealers Fees are the highest of any dealership I shopped (+$400.00) -Salesman did not know the product as well as I did. -Price and bargaining typical manager mill -Unorganized -Email communication dismal I did get the vehicle I was looking to buy. I went with another Subaru dealer whose communication was one third the total with Fort Myers Subaru. I also made contact with four additional dealerships with little communication to arrive at an acceptable deal. One dealership even thanked me for considering them to buy from them even though they did not get a sale. In the future I will look deeper into dealerships that deal with a Costco or Sams auto dealership program. The hassle of bargaining for the price and the dealer fees are definitely worth the effort but tiring and nerve wracking. These do not exist with Sam’s or Costco. One salesman told me the dealership will no longer be doing business through Costco because they make the profit margin so low. Please pay attention to the “dealer fees” dealership to dealership it could be hundreds of dollars. More

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I think this dealership is very responsible and very professional on how they conduct business here. professional on how they conduct business here. More

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Hubert "Gordo" Ronda, David Klaiber and Matt Wooldridge are an excellent team! I am very satisfied with my Crosstrek. I plan on servicing my vehicle at this location. Thank you, Team Suby! You guys ROCK. are an excellent team! I am very satisfied with my Crosstrek. I plan on servicing my vehicle at this location. Thank you, Team Suby! You guys ROCK. More

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