Huber Kufel
Huber Kufel at Gregory INFINITI

Huber Kufel

Service Manager

Gregory INFINITI

1205 S Milwaukee Ave
Libertyville, IL 60048

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4.4
12 Reviews
4.4

12 Reviews

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12 Reviews of Huber Kufel

March 16, 2026

Dealership Rating
Employee Rating

On-time service took care of all the items that I needed very happy overall More

by dkorshak1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 16, 2026

Gregory INFINITI responded

We appreciate you highlighting the prompt service and thorough attention to your INFINITI QX80. Huber and our service team are glad we could complete all the requested work. We look forward to helping with your next service visit.

March 10, 2026

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Employee Rating

Everything went well no issues Good timely service as usual . Work done in a timely fashion good pick up and delivery More

by peterfarquhar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 10, 2026

Gregory INFINITI responded

It’s wonderful to hear that Huber and our team provided efficient pickup, delivery, and service for your INFINITI QX50. Thank you for your ongoing trust. We look forward to welcoming you back.

March 06, 2026

Dealership Rating
Employee Rating

The service center is exceptionally professional. They were thorough with learning what I needed, and made sure to provide excellent customer service to ensure my car was up and running smoothly. Tha More

by Tashonawhite30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2026

Gregory INFINITI responded

We’re delighted our service team was thorough and professional in getting your INFINITI QX50 back on the road. It was a pleasure working with Huber to ensure everything runs smoothly. Thank you for sharing your experience.

March 04, 2026

Dealership Rating
Employee Rating

Service was very good. The only thing was they had changed the display on my screen & I had to stop back in to have it changed back. More

by yougogirlgjb
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Mar 04, 2026

Gregory INFINITI responded

Glad to hear our service team took good care of your INFINITI QX50. We apologize for the display setting mix-up and appreciate you returning so we could fix it. Thank you for the five-star rating, and we look forward to assisting you in the future.

February 08, 2026

Dealership Rating
Employee Rating

I have appointment for oil change. We waited for a long time. Did not informed us that they have to order filter. Almost 2 hrs to finished More

by lizamcdinnes
Recommend Dealer
Yes
Feb 09, 2026

Gregory INFINITI responded

Liza, we're sorry to hear about your service experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

February 04, 2026

Dealership Rating
Employee Rating

Great experience with this dealership. Betsy gave me a very fair price and made the whole process easy and stress-free. I also really appreciated that they gave me a ride, which was a big More

by valferofsst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Betsy Garcia

Feb 04, 2026

Gregory INFINITI responded

Thank you for sharing your positive service experience with your INFINITI QX60. We’re glad Huber provided transparent pricing and a stress-free process, and that the shuttle ride made things convenient. We appreciate your recommendation and look forward to serving you again.

January 27, 2026

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My service appointment took a lot longer than expected- 3 hours turned into 5 hours. More

by janet-stich
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Betsy

Jan 27, 2026

Gregory INFINITI responded

Thanks for sharing your thoughts about your experience. We appreciate your business, Janet, and hope to see you again soon!

January 22, 2026

Dealership Rating
Employee Rating

I brought my car to have it checked due to a sound I was hearing. After spending $240 on a diagnostic, I was told that due to oil sludge in the engine that I needed a new engine at the cost of $22,000. Be More

by ahecht
Recommend Dealer
No
Jan 25, 2026

Gregory INFINITI responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Jan 25, 2026

Gregory INFINITI responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

January 19, 2026

Dealership Rating
Employee Rating

Had a new tire change done at Gregory Infinity in Lieberty, IL and the experience was excellent. The team was quick, professional, and clearly knew what they were doing. Everything was explained clea More

by Kenny Lanky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 19, 2026

Gregory INFINITI responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gregory INFINITI.

January 08, 2026

Dealership Rating
Employee Rating

I have always had a positive experience with this dealership. Excellent service and responsive staff. The sales representatives are not high pressure and are friendly. More

by helen.ristov
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jan 08, 2026

Gregory INFINITI responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gregory INFINITI. We look forward to having you as one of our valued customers for many more years to come!

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