Howard Robinson Jr.

Stay away from Ewald CDJR in Franklin! Complete bait & switch pricing. Called Ewald's to verify price, rebates, fees, on new Ram before traveling 100+ miles to see the vehicle. Wasn't told Complete bait & switch pricing. Called Ewald's to verify price, rebates, fees, on new Ram before traveling 100+ miles to see the vehicle. Wasn't told over the phone about additional $$ for add-on packages on that are not optional for the customer. Salesman then tries to justify add-ons and not telling me about them by comparing Ewald's to other dealers that act even more underhandedly. More

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Unfortunately I have to agree with recent reviews, the service here is awful, the condition of my car is nowhere near what was stated on the Wisconsin buyers guide, and the fees are deceitful. That nitrog service here is awful, the condition of my car is nowhere near what was stated on the Wisconsin buyers guide, and the fees are deceitful. That nitrogen fee is not a joke, I had the exact same experience, and more. I actually caught them TRIPLE charging taxes as well. Watch those fees! The car I bought is a 2015 Honda odyssey from this dealer (obviously a trade in) only 56,000 miles on it at the time. I can also agree with the condition of the vehicles, the level of oversight on these vehicles is insane. After giving the car a touchless wash, the paint started coming off all over the car, and little scratches and dings showed up everywhere! I bought the car because I was I liked the price and the mileage, but oh boy I wish I had taken a close look at EVERYTHING on it. That Wisconsin buyers guide 152 something point inspection? Complete joke. In fact, I could probably make a lawsuit out of all the issues I have found with this vehicle in the short month after buying it that were NOT disclosed at the time of sale. Here's only some of the issues I found: The alignment was off by 17 degrees toe, making the steering wheel shake violently on the freeway, and veer right off the road as soon as you take your hands off the wheel for a second. However on my test drive before purchase this didn't occur, and I figured out why: The salesman FILLED UP THE TIRES BEYOND MAX LEVEL (Over 40psi). This led not only to the car driving better than it should have, which was deceitful, but it also led to a near blowout on the drivers side front tire, leaving it with a slow leak, and requiring ALL 4 tires to be replaced immediately or risk an accident, and an alignment needed to be performed. There goes $800 more out of my pocket on top of the 21k I paid for a 18k value car. I brought this up to the dealer too, and they drove it, and told me they couldn't feel any shaking...... really? I drove home after that and felt the shaking immediately. The only conclusion I can come to is either the manager was numb, or lying. I have videos of the steering wheel shaking violently before taking the car back, and still, the silence continued. And of course as usual with Wisconsin, I bought the car "As is" so as soon as the sale was over, there goes any support from the dealer. There were other broken things I found in the interior of the vehicle as well, such as the sun shades for the passenger windows (looked like a dog tore them up). Their response was "No we didn't know about that. It is not part of our law required inspection, so it isn't our problem". (Sales associate Patrick). I mean wow that's just sad. Way to back up your product! Now its 1 month after buying the car and guess what? After replacing the tires and getting an alignment, now I have crazy amount of rattling, parts falling off the bottom of the car from hidden rust, shifting issues AND shaking from the engine? Took it to a honda dealership in madison, and they found the catalytic converters were rusted so bad they were rattling, and all engine mounts are shot, and the torque converter needs to be replaced......... Oh and of course engine mounts are EXPLICITLY NOT COVERED UNDER WARRANTY... There goes another $5000 out of my pocket........ When will this stop? The car doesn't even have 60,000 miles on it, its carfax record was spotless, and I am just left with a huge hole in my wallet and a horrible taste in my mouth for this dealership, and Ewald as a whole. I have to assume the reviews I read that led me to come to this dealership and trust them must have been paid and biased, because my experience was anything but nice. More

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I love my 2017 Chrysler Pacifica Limited Purchased as a I love my 2017 Chrysler Pacifica Limited Purchased as a certified pre owned.No pressure buying experience and great customer service from my Salesma I love my 2017 Chrysler Pacifica Limited Purchased as a certified pre owned.No pressure buying experience and great customer service from my Salesman Howard Robinson More

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This is our second new car from Ewald We bought our first Dodge Durango in 2004 from Ewald and had such a good experience and great service that we decided to look at Ewald again. My husb We bought our first Dodge Durango in 2004 from Ewald and had such a good experience and great service that we decided to look at Ewald again. My husband found one of the best salesmen we have ever encountered,Howard Robinson. He made the shopping experience and follow up smooth and easy and has been a valuable asset to answer any and every question my husband can come up with. Hope is is still around when we are ready for another vehicle. More

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Howard is the best Howard is absolutely amazing and I will be recommending him and this dealership to everyone I know! He made the whole process of ordering a car so eas Howard is absolutely amazing and I will be recommending him and this dealership to everyone I know! He made the whole process of ordering a car so easy and kept me posted the whole way! Everyone we interacted with was amazing! Thank you so much Howard! More

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Purchase Jeep Renegade I had a great experience with Ewald dealership, and working with Howard. Howard was professional , patience , an very knowledgeable about the Renegad I had a great experience with Ewald dealership, and working with Howard. Howard was professional , patience , an very knowledgeable about the Renegade . Howard worked with me for 4 months, keeping me updated every step of the way. After I purchased the car, Howard remained available to me for questions, and helped made arrangements for additional services. Over 6 months after I purchased the car, Howard helped me get my windshield fixed after it got chipped from a flying rock. More

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Great experience with a fantastic dealer Howard Robinson was great to work with. He worked to find the best deal he could for us. He was very personable and down to earth. He needed blinds fo Howard Robinson was great to work with. He worked to find the best deal he could for us. He was very personable and down to earth. He needed blinds for his desk though as the sun was hard to work with. More

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Hassle free purchase! Howard Robinson was our salesman. Believe me, this guy knows his stuff! He was able to answer all our questions and was extremely patient, even when h Howard Robinson was our salesman. Believe me, this guy knows his stuff! He was able to answer all our questions and was extremely patient, even when having to explain a few things a couple times over. We never felt rushed and truly had his undivded attention. He gave us our privacy when we needed to discuss some things alone and once again, we never felt rushed or pressured. Howard is not only a phenomenal salesman but a really outstanding young man! Couldn’t recommend him more highly! More

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Great Experience at Ewald! From the moment I walked in Howard was excellent. He was very informative and knowledgeable of the vehicles and an outstanding guy to work with. He wa From the moment I walked in Howard was excellent. He was very informative and knowledgeable of the vehicles and an outstanding guy to work with. He was not pushy as most salesman can be. In the end I’m very satisfied with him and the dealership. Gorgeous building with many cars and a great service team! More

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New Jeep Howard was great. Looked at a 2018 with low miles but than was a 2019 on showroom floor. Bought it! Was out of the dealership in less than two hours. Howard was great. Looked at a 2018 with low miles but than was a 2019 on showroom floor. Bought it! Was out of the dealership in less than two hours. Bought vehicles from them before and never had an issue with the sales people or service. Love the Jeep. More

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