Horward Borgen | Page 5

I totaled my Subaru Crosstrek, it rolled, and I walked away with zero injuries. So I absolutely wanted another Subaru. I can't afford a new one, so I was at your Delray dealership to get a used one. away with zero injuries. So I absolutely wanted another Subaru. I can't afford a new one, so I was at your Delray dealership to get a used one. Goodsundy is a great first contact. He let me know over the phone that you had vehicles in stock, and was very friendly. Since he is new, he introduced me to Art who handled the sale. Art is friendly and helpful. He made a stressful procedure very easy. Scott in finance also very personable and helpful. Art, Goodsundy and Scott get an "A." When I went back to finalize financing, however, it was different. I went to see if Scott was in, he was not in his office, and the two sales guys I saw were busy with other clients. So I wandered around the showroom just looking at cars, waiting my turn. Nobody could know whether I was looking to buy or was there for something else. I discovered that Howard B. was in his office and was obviously not interested in finding out what I was there for. I approached his office and explained that I was there for Scott in finance. He said Scott wasn't in, and implied I should have had an appointment. (This was not my understanding from the night I got the car. The implication was that I could drop in any time to finish up.) I told Howard that I had to deal with things at that time, and that I needed someone in finance to help me. He started to make a call, but received one, and proceeded to just chat away on this other call, so I went back to wander the showroom. Eventually he just barked at me to come back. He made a call, but ended up not really knowing what to do and told me to go to my salesperson, Art, and that 'maybe he can help.' He did find my file in Scott's drawer, and gave it to Art, but he treated me like I was an idiot and and an annoyance. Sitting all leaned back in his chair, relaxing with his hands folded over his belly, he was clearly not interested in working with a customer. Art WAS able to help me, although this seemed like new territory for him. He had to 'go to the back' for every point about cancelling/re-subscribing to warranty items I had on my old car. After the third time, I would have thought the manager or person who was answering questions would have just come out to help him. Help a guy out, when he is obviously new at something! The upshot is that I have to go back to the original dealer of my old car to deal with this, even though Scott had mentioned that when I finalized finance, he would help me do this. Howard gets an "F." So on a Friday afternoon, there is NOBODY at your dealership who can deal with anything related to finance and payment. (What?) I would definitely buy another car with Art, and from Schumacher, and am usually happy with Schumacher, so I'm hoping this was just an odd day. I get great service from the WPB Subaru location, and Rhonnie Carulla is awesome. Overall I'm really happy with my car and my experience. More

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IT WAS PLEASANT EXPERIENCE. I HAD AN APPOINTMENT AND THE SERVICE GUY WAS THERE AND TOOK MY CAR IN FOR SERVICE HE WAS VERY FRIENDLY AND TOLD ME THAT IT WILL TAKE ABOUT AN HOUR SO MAKE MYSELF AT HOME FOR T SERVICE GUY WAS THERE AND TOOK MY CAR IN FOR SERVICE HE WAS VERY FRIENDLY AND TOLD ME THAT IT WILL TAKE ABOUT AN HOUR SO MAKE MYSELF AT HOME FOR THERE WAS COFFEE, BOTTLE WATER & DELICIOUS MUFFINS TO SNACK ON WHILE YOUR VEHICLE IS BEING SERVICED. AN HOUR LATER MY CAR WAS READY AND THE VEHICLE WASHED IN AND OUT. WHEN I ASKED A SALESMEN WHERE THE PARTS DEPARTMENT WAS HE LEFT HIS DESK AND WALKED ME TO THAT LOCATION. T O SAY THE LEAST, I WAS VERY SATISFIED WITH THE SERVICE AND THE CARING ATTITUDE THAT THEY ALL HAD. More

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Great customer service Follows thru for customer Great customer service Follows thru for customer satisfaction thanks to Scott Gregory for taking extra effort to help me into leasing a new car Great customer service Follows thru for customer satisfaction thanks to Scott Gregory for taking extra effort to help me into leasing a new car Schumacher of delray excellent More

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So I was looking for a new car and wanted a Subaru Ascent. To be honest I was originally using Schumacher to make sure I was getting a good deal somewhere else. I was emailing with the car salesman Ascent. To be honest I was originally using Schumacher to make sure I was getting a good deal somewhere else. I was emailing with the car salesman and he gave me a great deal so great I was like sold. He said come in tomorrow and we can fill out paperwork so I came there my car was filthy(new) and they changed the deal. The manager came over and read the emails and said sorry we can't honer this. They make car salesman's rep true sorry but they are the typical sleezy car dealership. I would never buy from Shumacher and already told my friends and colleagues not to ever shop there and now I am telling you don't trust them More

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Excellent sales response The sales support to do the transaction completely remote by Howard was excellent and very easy, including delivery of the car and help with returning The sales support to do the transaction completely remote by Howard was excellent and very easy, including delivery of the car and help with returning my prior leased vehicle. Highly recommend Howard and the Dealership More

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The salesman was very helpful and professional. Took all the time we needed and looked at several models before making a decision. Howard, the salesman went over all of the car functions and followed up the the time we needed and looked at several models before making a decision. Howard, the salesman went over all of the car functions and followed up the following day to see if we had anybquestions More

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Howard Borgen and the team made the whole process as smooth as possible, and really went the extra mile to get me what I wanted within my budget. I couldn't be happier with my new car and my experience smooth as possible, and really went the extra mile to get me what I wanted within my budget. I couldn't be happier with my new car and my experience at Schumacher Subaru, and will definitely recommend going there to my friends and family. More

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