Homer Aaroz

I purchased a pre-owned vehicle. The car arrived with a damaged part and it took almost 6 weeks for me to be reimbursed to have the part replaced by my local dealer. I was very disap The car arrived with a damaged part and it took almost 6 weeks for me to be reimbursed to have the part replaced by my local dealer. I was very disappointed with the customer service and the non-responsivenes of the numerous people I tried to contact about this. After all was said and done I was only reimbursed for less than half of what I paid for the repair. Unless you live in the community or close to this dealership I would think twice about buying Any vehicle that has to be shipped over 2 hrs drive away. More

by ROCLIECHTUNG Verified Customer Verified Customer

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Excelente atención por parte de José Gastón y Homero muy profecionales y agradecido fue una experiencia maravillosa profecionales y agradecido fue una experiencia maravillosa More

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Car buying experience was second to none! Joe Wright, Luis Carvajal, and Mitra Rampersad made the process extremely easy and helped me get into my dream truck! Joe Wright, Luis Carvajal, and Mitra Rampersad made the process extremely easy and helped me get into my dream truck! More

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So far I have had no dealings with the service department so therefore I cannot xxxx them. However, I would like to rate my after purchase service. I bought my 22 Cadillac from you on December 29th the two w so therefore I cannot xxxx them. However, I would like to rate my after purchase service. I bought my 22 Cadillac from you on December 29th the two weeks after that I tried in vain to get someone to help me with the titling or plating of my new car. Once I talk to a gentleman who was kind of snippy and told me I needed to decide between whether I wanted my plate transferred from my old car or whether I wanted a new one and if I wanted a new one I would need to come in and pay another $100. After that I called back and could not get anyone on the phone. After that I called and they put me in David's voicemail which obviously is a dead hole. I did not hear back from him so today I physically went into the dealership and Homer who I understand is the manager of the title department was very courteous and took care of my problem. He issued me a new plate and did not charge me $100. Since my car is a Cadillac I will probably be doing my servicing through Cadillac as long as it's under warranty at least. I'm thankful for that because if your service department takes care of their people anything like your title department you have big problems. Allie was a great salesperson she made me feel very comfortable but she's not very confident in her job yet. I had discussed my issue with her as well and she was to talk to someone and get back to me. Which she did not. This very much disappointed me because I think she's a great salesperson but she needs to follow up with her clients. By the way, you have a great gal running your cashier department. She is the only one that went over and above to make someone take time to wait on me today. Yes, I'm very disappointed and I would never recommend your dealership. Funny thing is my son has worked for Chrysler for 27 years and has begged me to buy Chryslers all during that time. At this point I'm so glad that I didn't. More

by LINDALLUTRELL Verified Customer Verified Customer

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Amazing customer service and really good kind people. Go see them for sure, good business Go see them for sure, good business More

by kabol3215 Verified Customer Verified Customer

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Jose Gaston the best sales professional at Cape Coral CDJR, alone with Dorian Manager and Homero in Finance I got my vehicle. CDJR, alone with Dorian Manager and Homero in Finance I got my vehicle. More

by DANIEL.CARIAS56 Verified Customer Verified Customer

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with the 2000+ prep charge the missed the broken windshield and clogged catalytic converter system. windshield and clogged catalytic converter system. More

by handy11058 Verified Customer Verified Customer

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Love the sales team, service team and finance. Mike Tota, Kimberly Vinals, Josh, and Mike Castori in service are the best you will EVER deal with Mike Tota, Kimberly Vinals, Josh, and Mike Castori in service are the best you will EVER deal with More

by mikecastori Verified Customer Verified Customer

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Be kind. Although I’ve had my frustrations with my vehicle they certainly try to make it right every time! Although I’ve had my frustrations with my vehicle they certainly try to make it right every time! More

by trishafaraglia Verified Customer Verified Customer

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Albert and everyone I dealt with we’re extremely helpful and very professional, even thou the dealership was 200 miles away, I hope to continue too purchase my next vehicles from u in the future. and very professional, even thou the dealership was 200 miles away, I hope to continue too purchase my next vehicles from u in the future. More

by keithcuba Verified Customer Verified Customer

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