Clean and professional building and wonderful .
Purchasing experience took a really long time and charges were passed along to me that were never discussed. Felt like I was getting lied to at prett
Purchasing experience took a really long time and charges were passed along to me that were never discussed. Felt like I was getting lied to at pretty much every turn. Didn’t go through the car with me. Had to go back to get some of the tech signed up for because no one took the time to do that with me at purchase.
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by Carguymm
Verified Customer
Verified Customer
Oct 09, 2025 -
Boucher Hyundai of Waukesha responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Rob Heaney
Service Manager
262-522-1000
Everyone there was super helpful.
The place is immaculate and I was impressed with the professionalism.
The place is immaculate and I was impressed with the professionalism.
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by SAZGUY
Verified Customer
Verified Customer
Oct 04, 2025 -
Boucher Hyundai of Waukesha responded
Thanks for your feedback on your recent visit to Boucher Hyundai of Waukesha. It's great to hear that we were able to assist you and that you had such a positive experience.
Ryan Fitzsimmons
General Sales Manager
262-522-1000
Outstanding salesman-Himmy teaming with closer-Matt
making selling / buying of an excellent auto-2010 Azera from a Great Dealership enjoyable.
L
making selling / buying of an excellent auto-2010 Azera from a Great Dealership enjoyable.
L
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by jbrown9911.jb
Verified Customer
Verified Customer
Service Price Transparency
Sep 25, 2025 -
Boucher Hyundai of Waukesha responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Rob Heaney
Service Manager
262-522-1000
Didn't use the service center.
Bought a new car. Salesman Harman was great! Thank you!
Bought a new car. Salesman Harman was great! Thank you!
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by AMICKANDERSON
Verified Customer
Verified Customer
Sep 12, 2025 -
Boucher Hyundai of Waukesha responded
Thank you so much for your kind words, for Harman, and for taking the time to leave us this wonderful feedback!
Rob Heaney
Service Manager
262-522-1000
Salesman was good and efficient.
I worked well with the Boucher upper management and the vehicle is beautiful
I worked well with the Boucher upper management and the vehicle is beautiful
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by CLESKO2
Verified Customer
Verified Customer
Sep 11, 2025 -
Boucher Hyundai of Waukesha responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Rob Heaney
Service Manager
262-522-1000
Untrustworthy, not upfront, dishonest, unorganized, and
takes advantage of the customer at every turn. Last time I will be considering to purchase car from.
takes advantage of the customer at every turn. Last time I will be considering to purchase car from.
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by ahebbring
Verified Customer
Verified Customer
Aug 31, 2025 -
Boucher Hyundai of Waukesha responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly, or let us know the best way to contact you, and we will reach out.
Ryan Fitzsimmons
General Sales Manager
262-522-1000
This dealership did not fulfill their promise on my
purchase . Car was missing audio part and owners manual .
purchase . Car was missing audio part and owners manual .
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by DLUX57
Aug 21, 2025 -
Boucher Hyundai of Waukesha responded
Thank you for bringing this to our attention. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Ryan Fitzsimmons
General Sales Manager
262-522-1000
Most of the people were very nice and the man doing our
paper work was great but unfortunately, Himmy, was great until I said I would take the car then he was hurried and did not spend any time explaining
paper work was great but unfortunately, Himmy, was great until I said I would take the car then he was hurried and did not spend any time explaining any of the very complicated features. Even when I called him, he was full of empty promises and always in a hurry, Would not recommend salesman but would the dealer.
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by Pmattingly1957
Aug 04, 2025 -
Boucher Hyundai of Waukesha responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Himmy and our team, and we look forward to working with you again.
Ryan Fitzsimmons
General Sales Manager
262-522-1000
At first very friendly, not so much at the end of sale.
Did not honor a handshake on missing items in the vehicle. Would not recommend at all.
Did not honor a handshake on missing items in the vehicle. Would not recommend at all.
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by DLUX57
Verified Customer
Verified Customer
Aug 02, 2025 -
Boucher Hyundai of Waukesha responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Ryan Fitzsimmons
General Sales Manager
262-522-1000
fantastic service.
The only thing I would change is not just to hand someone on computer chip for their paperwork elderly people may prefer them to be printed and hande
The only thing I would change is not just to hand someone on computer chip for their paperwork elderly people may prefer them to be printed and handed to them and that’s what I need. I need a printed copy of my paperwork otherwise everything else was super.
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by JCOL116
Verified Customer
Verified Customer
Jul 17, 2025 -
Boucher Hyundai of Waukesha responded
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.
Ryan Fitzsimmons
General Sales Manager
262-522-1000