Herbert Hoelzman

I had a wonderful experience here at suburban ford, from the moment i walked in, to the moment i left, i was taken care of. Will definitely be back the moment i walked in, to the moment i left, i was taken care of. Will definitely be back More

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Unprofessional,disrespectful, no customer service, follow up skills are missing, poor sales skills , management most be fine with this behavior because I’m not the only one that has complained up skills are missing, poor sales skills , management most be fine with this behavior because I’m not the only one that has complained More

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Car was listed at 11K, and agreed to a cost of 10. 5K for this car with Herb. At no point did he tell me of the $399 used car fee this dealership has. During the final signing I discovered the fee and 5K for this car with Herb. At no point did he tell me of the $399 used car fee this dealership has. During the final signing I discovered the fee and that my cost was really 10,899. I was told by Aaron and Terry that the fee is in their fine print on their website and there is nothing they can do about it. If this fee was told up front I would have negotiated more or walked away at immediately. Apparently buyers need to look at the website over a handshake with the salesman. They could have easily waived this fee, but instead they now have a seller that will never come back and tell all about this shady practice here. I also said something to Herb on my way out, but he was useless and didn't even say sorry for the mix up. More

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It’s an ok place a tad unipersonal. Our salesmen was ok when speaking about price he left us and brought in his manager.Who was fair he said the typical sales pitch wasn’t impressed an a Our salesmen was ok when speaking about price he left us and brought in his manager.Who was fair he said the typical sales pitch wasn’t impressed an a bit disappointed in the closing of the deal that felt the most unfriendly part we just sat there like two people in a fish bowl. Then what was said isn’t what we gotten so I’d warn people if going to the dealership to be ware of the shell game they play More

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