Herbert Hoelzman

Working with Herb in sales and Aaron in finance was a pleasure. No pressure on selecting a truck that met are needs. Helped and came up with a solution for trade in issue. With both, the professionali pleasure. No pressure on selecting a truck that met are needs. Helped and came up with a solution for trade in issue. With both, the professionalism, communication skills and knowledge of the vehicle and how we wanted to finance the truck we wanted was excellent. More

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Always positive willing to help greatest salesman I know and great person suburban collection a member of Bollei enterprises LLC and great person suburban collection a member of Bollei enterprises LLC More

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Herb worked really hard on getting us the car we needed at the time we needed it. I appreciate how efficient he was in communicating answers we had and just overall no fluff in his sales strategy. It was a at the time we needed it. I appreciate how efficient he was in communicating answers we had and just overall no fluff in his sales strategy. It was all business and all efficient and I love that as a busy business owner. The text follow ups were greatly appreciated as we needed to communicate a few more details and texts kept the ball moving forward as opposed to phone calls everytime. Herb also didn't mind that he spoke to me and a few others within our organization to get the paperwork set up right. And when I told Herb I needed the car delivered, it was done same day. It was a positive experience working with Herb. More

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The transaction was smooth and easy. We had a small issue with the truck after driving it off the lot, and while the dealership wasn’t obligated to cover the cost, they stepped up and to We had a small issue with the truck after driving it off the lot, and while the dealership wasn’t obligated to cover the cost, they stepped up and took care of it. That kind of service speaks volumes. A+ rating! More

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I had a wonderful experience here at suburban ford, from the moment i walked in, to the moment i left, i was taken care of. Will definitely be back the moment i walked in, to the moment i left, i was taken care of. Will definitely be back More

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Unprofessional,disrespectful, no customer service, follow up skills are missing, poor sales skills , management most be fine with this behavior because I’m not the only one that has complained up skills are missing, poor sales skills , management most be fine with this behavior because I’m not the only one that has complained More

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Car was listed at 11K, and agreed to a cost of 10. 5K for this car with Herb. At no point did he tell me of the $399 used car fee this dealership has. During the final signing I discovered the fee and 5K for this car with Herb. At no point did he tell me of the $399 used car fee this dealership has. During the final signing I discovered the fee and that my cost was really 10,899. I was told by Aaron and Terry that the fee is in their fine print on their website and there is nothing they can do about it. If this fee was told up front I would have negotiated more or walked away at immediately. Apparently buyers need to look at the website over a handshake with the salesman. They could have easily waived this fee, but instead they now have a seller that will never come back and tell all about this shady practice here. I also said something to Herb on my way out, but he was useless and didn't even say sorry for the mix up. More

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It’s an ok place a tad unipersonal. Our salesmen was ok when speaking about price he left us and brought in his manager.Who was fair he said the typical sales pitch wasn’t impressed an a Our salesmen was ok when speaking about price he left us and brought in his manager.Who was fair he said the typical sales pitch wasn’t impressed an a bit disappointed in the closing of the deal that felt the most unfriendly part we just sat there like two people in a fish bowl. Then what was said isn’t what we gotten so I’d warn people if going to the dealership to be ware of the shell game they play More

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