Herb Keller | Page 2

Another great experience I took my Aunt to Springfield Hyundai to purchase a 2019 sonata sport. Again John Barone and the staff were so pleasant to deal with. we never feel pr I took my Aunt to Springfield Hyundai to purchase a 2019 sonata sport. Again John Barone and the staff were so pleasant to deal with. we never feel pressured. They are more concerned about what WE want and it makes our buying experience some much more pleasant. This is the fourth vehicle that my family has purchased from John. We will be purchasing two more vehicles very soon. More

Report | Print

Mixed Review This will be a mixed review. Since 2005 my family has purchased 5 vehicles from Springfield Hyundai, three new and two used. We have been pleased wit This will be a mixed review. Since 2005 my family has purchased 5 vehicles from Springfield Hyundai, three new and two used. We have been pleased with all of our purchasing experiences with the exception of one. An experienced sales person ( I prefer not to address by name ) helped my daughter and I purchase a car for her back this past September. Her buying experience was mediocre although she is happy with the car. She had not realized how barely adequate her experience was until I raved to her about my purchasing experience a few months ago with both Herb and Tim. Then my daughter became increasingly dissatisfied with her experience. Mostly, she was promised new car mats for 2017 Sonata and she never received them despite repeated communications with her sales person and also she was never told about the free oil change that apparently is customary for used car purchases. Also, I received a second key remote with my used Sonata purchase and my daughter did not receive one. I did not know if that was customary or not with a used car sale but in my repeated emails to management, I did question this. Unfortunately my emails to Hyundai management about my daughter’s experience have been ignored. This disappoints me greatly. Perhaps my complaints seemed inconsequential or small but the fact that my daughter’s buying experience was not positive should have been enough for someone in Hyundai management to take notice. Subsequently, my daughter has paid for four car mats, an oil change and now will have to pay several hundred dollars for a second key remote without knowing if she should have received one. She has stated to me that she will think very seriously before purchasing another car from Springfield Hyundai. Claire Witzel More

Report | Print

Making a usually dreaded experience into a painless one. We were out to look at new model cars because our lease was up in one month. We saw the new Kona and really liked it. We drove off in our new car th We were out to look at new model cars because our lease was up in one month. We saw the new Kona and really liked it. We drove off in our new car the same day. Our salesman, Mike Hodgson, made the experience easy to get through. We were happy with the total experience. More

Report | Print

Excellent service department Staff was helpful and efficient! Tried to get same work done at a Hyundai service department closer to my home and they told me it would take at least Staff was helpful and efficient! Tried to get same work done at a Hyundai service department closer to my home and they told me it would take at least a week because they didn’t have the right equipment in their store. Springfield Hyundai completed the work for me in less than an hour! So worth the trip!! More

Report | Print

Great Experience From the moment me and my mom stepped out the car it was great! We were greeted by a sales agent who was so pleasant. Everyone was accommodating to us From the moment me and my mom stepped out the car it was great! We were greeted by a sales agent who was so pleasant. Everyone was accommodating to us and made sure we were taken care of. The finance department helped me out as well and I feel safe in secure in my CPO Hyundai Elantra. Thanks all More

Report | Print

3rd times a charm This was my third purchasing experience with Hyundai and each time was pleasing. The sales team members are patient, experienced and not pushy at all. This was my third purchasing experience with Hyundai and each time was pleasing. The sales team members are patient, experienced and not pushy at all. They want to see you in a car, new, certified pre-owned, or used, they will work with you. Valerie and Curtis got me a deal I couldn't refuse and Herb, the "deal maker" closed it for me. I got the color I wanted too! Thanks guys! More

Report | Print

Hyyndai Accent Very satisfied with the service I received from the Springfield Hyundai Dealership. I would recommend to family and friends. I had a very good experie Very satisfied with the service I received from the Springfield Hyundai Dealership. I would recommend to family and friends. I had a very good experience purchasing my vehicle at the dealership. Excellent staff. Thank you for a great experience More

by llizany Verified Customer Verified Customer

Report | Print

Great Excellant service with everyone they treated there customers with respect. I strongly recommend people to Springfield Hyundai. Did not have any serv Excellant service with everyone they treated there customers with respect. I strongly recommend people to Springfield Hyundai. Did not have any service done yet. The showroom was clean and the employees were very friendly with there customers. More

by blondiemom45 Verified Customer Verified Customer

Report | Print

Treated Like Old Friends! We were treated respectfully and patiently, so much so that this is the third vehicle my family has purchased over the course of a week or less. Sales We were treated respectfully and patiently, so much so that this is the third vehicle my family has purchased over the course of a week or less. Sales, management and support staff all made us feel like they weren't holding back their best and went beyond expectations repeatedly -making it seem like they enjoyed every challenge we presented. Great cars, dedicated & warm pros. More

Report | Print

Thanks! This dealership worked with me and my family from top to bottom to help me find a car I can love while staying in my budget and looking out for our be This dealership worked with me and my family from top to bottom to help me find a car I can love while staying in my budget and looking out for our best interest. Thank you Tim and Herb! I hope to refer some your way in the future and that all continues to work out. I've had no problems with my car (Elantra '15) and I look forward to my parents receiving their second remote key for the both of their convenience. (Sonata '15) Best, Raelle More

Report | Print