Herb Hoover, Jr.

So I head in for a small problem, my dashboard goes off for a moment and then flips right back on. Day 1 they tell me "it's not your battery and there are no codes for us in the car to look at". Fine, th for a moment and then flips right back on. Day 1 they tell me "it's not your battery and there are no codes for us in the car to look at". Fine, they have to drive it till they reproduce the problem. Day 3 they call "we caused it to happen, it's your battery terminals, it will be 57 dollars to fix it". Sounds good, I call my wife and make plans to pick it up.... then 2 hours later I get a call "Oh it's not the terminals, it's because you have an aftermarket battery, you need to add in a OEM Jeep battery or the codes will keep coming up, and that will cost you 650 dollars."... What?? Suddenly my $57 repair became a $650 repair AND both of the things you told me when you first looked at the battery were lies, not to mention a good new battery should run about $250. More

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Do not use their services. I had an error message on my dashboard for my 2019 Durango that stated AWD needs service. Vehicle had 49, 800 miles. Went to Danbury Dodge and t I had an error message on my dashboard for my 2019 Durango that stated AWD needs service. Vehicle had 49, 800 miles. Went to Danbury Dodge and they diagnosed my vehicle needs a new transmission case, costing $4000+, plus they said I needed a new radiator and additional $1900. All which seemed suspect since I have less than 50k miles. After reviewing online that this is a known issue for Durangos, hundreds of reports, I purchased a new mopartransfer case control module for $175 Error messages are gone and further testing showed no issue with Transfer Case as they stated. Saved over $5000 by diagnosing problem myself on the internet as this is a fairly common issue with my year and make. More

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Excellent service and very responsive to their clients needs. Staff is very friendly and accommodating. needs. Staff is very friendly and accommodating. More

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Got it done when needed thank you . T h a n k y o u ! T h a n k y o u ! More

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Quick and easy experience. Everyone was friendly and service took the time to explain everything to me in detail Everyone was friendly and service took the time to explain everything to me in detail More

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Our service advisor has a great relationship with us. In fact he was one of the reasons we bought a Dodge Durango In fact he was one of the reasons we bought a Dodge Durango More

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Fantastic service department. Knowledgeable fast and helpful as always. Yvonne and the staff kept me up to date Knowledgeable fast and helpful as always. Yvonne and the staff kept me up to date More

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I wait For my services been coming to Danbury Chrysler for years now and l’m very satisfied with repairs done. Everyone in the service department are fantastic. !!! for years now and l’m very satisfied with repairs done. Everyone in the service department are fantastic. !!! More

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thank you for your very fine and professional service dept. it is always a pleasure to visit . dept. it is always a pleasure to visit . More

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It was easy to communicate with the service department. My car is running smoothly again. I am satisfied with the experience. My car is running smoothly again. I am satisfied with the experience. More

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