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Henry Polack
Henry Polack at Tracy Toyota

Henry Polack

Internet Sales Manager

Tracy Toyota

2895 N. Naglee Road
Tracy, CA 95304

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5.0
7 Reviews

Henry Polack—better known as “Twiz”—has a rare gift for turning pressure into positivity. Whether it’s through a well-timed joke or a confident solution, he brings both energy and ease to every situation. With a quick wit and a steady hand, Twiz doesn’t just handle challenges—he lightens the load for everyone around him. Before joining Tracy Toyota, Henry served as a substitute teacher across a wide range of subjects, connecting with students through patience, adaptability, and humor. That same dedication to people carries over into his work today. At Tracy Toyota, he’s all about the customer—focused, attentive, and relentless in the pursuit of their happiness. Whether he's solving a problem or lifting a mood, Henry has a way of turning any tough day into a better one.

Dealership Experience

9 mos

Industry Experience

9 yrs

5.0

7 Reviews

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7 Reviews of Henry Polack

July 11, 2025

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Employee Rating

Great over the phone customer service and great in person service. Great all around experience. More

by jackcrowder35
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Farooq Jahla, John Lau

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July 09, 2025

Dealership Rating
Employee Rating

Dealership was clean had a simple layout and very easy to find. picked up phones right away and answered all my questions. Henry was very straight forward when I wanted to know specific numbers. He had all p More

by Enrique.lopez409
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Wali Razaqi

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July 09, 2025

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Excellent service, thanks a lot! We are so happy and grateful with all the support! More

by OGARCIA5
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bruce Liu

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June 21, 2025

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Overall it was a positive experience , The salesperson, Henry Polack was very knowledgeable and patient. More

by Parwiza
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Lau

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Jun 21, 2025

Tracy Toyota responded

Parwiza - Glad to hear that! Henry and John are great at what they do—happy they made the experience a good one for you. Appreciate you coming in!

June 21, 2025

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Employee Rating

Henry, Joe , Bruce what a team you got there lets not forget financing manager Great More

by bbw60steinbrink
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bruce Liu, Joe Lee, Wali Razaqi

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Jun 21, 2025

Tracy Toyota responded

bbw60steinbrink Appreciate that! I’ll be sure to pass it on to Henry, Joe, Bruce, and Wali (our finance guy). Glad we could all take care of you!

June 20, 2025

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Tracy Toyota gave us excellent service, the exact vehicle at a more affordable price. Joe and Henry were super helpful. More

by crlmartin73
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Lee

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Jun 20, 2025

Tracy Toyota responded

crlmartin73 - That’s great to hear! Sounds like Joe and Henry really went above and beyond. Always nice when things work out better than expected—especially with a better price!

June 08, 2025

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Employee Rating

Working with Joe and Henry was great, they saved the day and got us into a bad xxx vehicle “2025 Toyota Sequoia TRD iforce max” Thank you guys and thank you Tracy Toyota, go Niners!! More

by Ewing.eric
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Lee

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Jun 09, 2025

Tracy Toyota responded

Eric, appreciate you! Joe and Henry were pumped to help make it happen — that 2025 Sequoia TRD i-Force Max is a beast! Enjoy the ride and go Niners! 🔥🙌

Jun 09, 2025

Tracy Toyota responded

Eric, appreciate you! Joe and Henry were pumped to help make it happen — that 2025 Sequoia TRD i-Force Max is a beast! Enjoy the ride and go Niners! 🔥🙌

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