Henry Martinez

Every since I started going to Dodge DTLA, Henry Martinez has been my service advisor. Henry is knowledgeable, honest and does not try to upsell you. has been my service advisor. Henry is knowledgeable, honest and does not try to upsell you. More

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I have the best experience at this dealership every single time I need to bring my car in. Most times it’s for recalls and occasionally something else but every time I am treated with the utmost respec single time I need to bring my car in. Most times it’s for recalls and occasionally something else but every time I am treated with the utmost respect and feel like truly a valued customer. Henry and Chris both helped me this time and I was in and out so fast it was great. I needed a loaner car and they got me set up quickly in a new wrangler which made me think about upgrading my car when my lease is up in a few months-good move in there part -the car was awesome and I didn’t miss a beat with work because they gave me the loaner. When I can to return the loaner and get my car back there was a line and I was running late to a meeting. I parked the car in the lot and found someone on their team and explained the situation. They quickly took over and got me signed out and got my car down wishing just a few minutes. Maybe it was ten minutes from start to finish. This experience -consistently- makes me think the people really like working here and care about their customers. I’m sure I’m not the only one that is treated like royalty here. I recommend this place with as many stars as possible because their customer experience is exceptional ! More

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Abigail Duran was very nice and professional. She answered all my questions and my car was serviced quickly. Keep up the good work. She answered all my questions and my car was serviced quickly. Keep up the good work. More

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The employees come outside to meet you and welcome you to service line, it flows fast and easy for service. All of the employees were very quick and helpful service line, it flows fast and easy for service. All of the employees were very quick and helpful More

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Great job very thorough and polite wouldn't take my car anywhere else love the service anywhere else love the service More

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Henry in the service department was quick and efficient with getting my car back to me by the end of the day with getting my car back to me by the end of the day More

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Henry Martinez was very helpful. Made my experience very easy I recommend you to Henry martinez has your service person.... Made my experience very easy I recommend you to Henry martinez has your service person.... More

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I always get my car serviced here with Henry. I’ve never had any issues and he’s is very helpful. I’ve never had any issues and he’s is very helpful. More

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Fabulous service by Henry Martinez! Great communication and help with ordering a full size spare tire and rim which did not come with my car. I received texts and /or emails almost eve Great communication and help with ordering a full size spare tire and rim which did not come with my car. I received texts and /or emails almost every day with progress reports on repairs and on my special order. This was the BEST dealer service I have ever experienced! More

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Good service. very responsive. Accommodating to what I needed and fixed my car quickly found ways to make it faster. Henry was great very responsive. Accommodating to what I needed and fixed my car quickly found ways to make it faster. Henry was great More

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