Henry Hergenhan

Henry was so awesome, he picked me up from the airport and drove back to the dealership then helped find the right car for me! Nick Lee and Josh turkington helped with the great pricing and easy paperwork and drove back to the dealership then helped find the right car for me! Nick Lee and Josh turkington helped with the great pricing and easy paperwork!!! More

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I had a great time with Henry he showed me many different trims and found me the right car! trims and found me the right car! More

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Fast and efficient! Got my first subaru today…. Really easy and fast. Good deal as well Got my first subaru today…. Really easy and fast. Good deal as well More

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Kind and efficient service! I got a great deal and am happy with my purchase, thank you! I got a great deal and am happy with my purchase, thank you! More

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Henry was great to work with. I had told him the car I wanted and he had it ready when we got there I was buying from the Costco auto program and was also given some dealer discou I had told him the car I wanted and he had it ready when we got there I was buying from the Costco auto program and was also given some dealer discount He made the purchase easy. Thank you Henry More

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Jim provided top notch education about my new Forester. He took his time to listen to my questions and concerns, and provided answers and sought resolution to a few concerns. He took his time to listen to my questions and concerns, and provided answers and sought resolution to a few concerns. More

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I was overwhelmed by all the new bells and whistles on my new 2025 Forester, and so happy to have a follow up appointment with Emmylea Krause ! She went over everthing from the key fob, to the door handle my new 2025 Forester, and so happy to have a follow up appointment with Emmylea Krause ! She went over everthing from the key fob, to the door handle locking device, to the controls on the dashboard, and answered all my questions. I couldn't have asked for a nicer and more thorough person to take me through it all! More

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Henry was friendly and knowledgeable. If he didn't know the answer he found out the answer. If he didn't know the answer he found out the answer. More

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Henry, Brian, Clint, and Cassidy are indescribable. From my intial call with Henry to walking out of the finance office with Brian, this was by far the best and smoothest experience I've ever had a dea From my intial call with Henry to walking out of the finance office with Brian, this was by far the best and smoothest experience I've ever had a dealership. Henry was cool, calm, and collected. He was patient and willing to answer any questions my wife and I had regarding the WRX. Royal Moore was able to price match another dealer for the same trim without any hesitation. Brian was also very accomodating. I've had some finance managers in previous situations pressure me into getting additional warranties even when explicitly denying. In fact, his calming demeanor and sharing the products from an educational rather than sales perspective convinced me to get something to protect my vehicle. Since I ended the purchase late at night, the detailers had left for the evening. They scheduled a time for me to come back, in addition to applying the service I had purchased. Lo and behold a scratch was found; I thought that I'd be out of luck since I had already taken the vehicle home. Not only did Royal Moore take full ownership of the situation, they did it with speed and grace. Cassidy is also an absolute treasure at Royal Moore; hope you get to meet her! She told me that Clint on the management team was able to get my door (with the deep scratch) repaired. This meant repainting the whole door. Previously, I thought that I was pretty fluid with what dealership I went to. This was totally unexpected and really proved to me how Royal Moore stands behind what they do. I did not feel pressured at any point. I felt like I was visiting an old friend at their home rather than entering a lions' den. This is the recipe that I wish more dealers had for selling cars. Creating an environment where guests want to come and buy. Thank you to the Royal Moore team for my wonderful car and for the incredible service. I will be back! More

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Henry was extremely helpful and has a pleasant, straightforward manner. He established what I was looking for in advance on the phone & had 3 vehicles waiting for me at our appointment. He explain straightforward manner. He established what I was looking for in advance on the phone & had 3 vehicles waiting for me at our appointment. He explained some of the features I had never used before. I look forward to my follow-up appointment with Emmilea to have more instruction. More

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