Henry Bueno
Henry Bueno at Serramonte Ford
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Henry Bueno

Service Manager

Serramonte Ford

999 Serramonte Blvd
Colma, CA 94014

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14 Reviews
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14 Reviews

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14 Reviews of Henry Bueno

November 05, 2024

Dealership Rating
Employee Rating

Excellent service every time I bring my cars in for service, very efficient and easy to make an appointment More

by Digneo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Alcala

Nov 06, 2024

Serramonte Ford responded

Thank you! We're thrilled to hear you consistently have a great experience with our service. Our team works hard to make the process as efficient as possible, and your feedback means a lot to us. Looking forward to seeing you again!

January 31, 2024

Dealership Rating

HORRIBLE service department. They had my car for 8 days now and no updates. I had to call on my own after 5 days of no updates. It’s impossible to get an update over telephone. I More

by Ca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jared Betelyoun , Moe

Feb 01, 2024

Serramonte Ford responded

We're disappointed to hear there was miscommunication with our team during your service appointment. We'd like to address your concerns directly. At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7052 to discuss this further.

September 16, 2023

Dealership Rating
Employee Rating

Jay can not be beat this salesman has a place in my heart because from day 1 he has treated me with the utmost of respect as I treat him the same way. I can see Jay moving up the ladder at Colma ford,.Jay is More

by r.duette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 18, 2023

Serramonte Ford responded

We appreciate your feedback on your experience at our location. We hope we can assist you again in the future!

March 21, 2023

Dealership Rating
Employee Rating

My car has been in their service for well over a 2. 5 month cumulatively over 3 service drop offs. It’s impossible to get any update over telephone or email. Their service advisors, manager, and directo More

by Mach E Fanatic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Richard Wisnewski

Mar 27, 2023

Serramonte Ford responded

We’re disappointed to hear you feel there’s been miscommunication with our team related to your service work. We want to address your concerns and answer any further questions, at your earliest convenience, please reach out to Matt Shone, our General Manager, at 650-763-2400 to discuss this further.

October 25, 2022

Dealership Rating
Employee Rating

Horrible experience with Serramonte Ford. I have 2020 Mustang and had zero issues, just dropped off for regular 30k miles service and after got my vehicle back, I started hearing a humming no More

by Hakan M.
Quality Of Work
Price
Recommend Dealer
No
Oct 27, 2022

Serramonte Ford responded

We're concerned and confused by this review as we strive for transparency in our findings/diagnoses from our trained technicians. We would be happy to investigate this further and whether the noises are from environmental causes or from our service team. At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7052 to discuss further.

September 14, 2022

Dealership Rating
Employee Rating

From the day I purchased my very first brand new truck from Serramonte Ford I have been living in a nightmare and regretting the purchase. On the first complimentary oil change and 3 other occasions since More

by Never again
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Pamela Yaeger , Mauricio Rochin

Sep 15, 2022

Serramonte Ford responded

These are very serious accusations from our service department and we want them addressed quickly. We cannot identify you by screen name therefore we want to gather more details of the situation so we can further discuss. At your earliest convenience, please reach out to our Service Director, Germane Valentin, at 650-763-2400.

June 07, 2022

Dealership Rating

We took our ford ranger to this dealership for some manufacture problem, something that should had taken a week took over a month. They authorized me to rent a car because they made a mistake assemblin More

by Vidal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Henry Bueno, Mauricio

Jun 09, 2022

Serramonte Ford responded

Thank you for the feedback. We apologize if you feel there has been some miscommunication with us. We wish to speak with you, at your earliest convenience, please contact our Service Director, Germane Valentin, at 650-763-2400.

March 23, 2022

Dealership Rating
Employee Rating

Provided emergency scheduling for our road trip. Explained and demonstrated the issue with patience and thoroughness. Amazing for a service department serving 1,000's of customers. Grateful to be More

by kerry
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mauricio and Reggie Chandra

Mar 24, 2022

Serramonte Ford responded

Thank you for your positive feedback, Kerry!

August 30, 2021

Dealership Rating
Employee Rating

just nowNEWWorst service ever, don't attempt to take just nowNEW Worst service ever, don't attempt to take your vehicle there are other ford dealerships that deserve your business. We paid over 3000 in More

by rherrera176
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 15, 2021

Serramonte Ford responded

Thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your situation in further detail. Please contact our General Manager, Matt Shone, at 650-763-2400 to discuss further.

October 29, 2020

Dealership Rating
Employee Rating

If I could give zero starts, I would. I brought my car (Ford Fiesta 2013, less than 40K miles on it) to this place end of June with a power issue (car losing power, especially on hills). They changed the More

by desymf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Kyle Roderick

1

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