Helena Timbers

I was very disappointed with this experience. We responded to their marketing letter offering a tentative trade in for our car and an *additional* $ amount for my trade in. When it came to putt We responded to their marketing letter offering a tentative trade in for our car and an *additional* $ amount for my trade in. When it came to putting the deal together the said the additional amount was *included*. Additional and Included are very clear terms and mean very different things. When questioned, they referred to mouse print on the back of the letter printed in halftone gray. VERY DECEPTIVE. They also put a $700 finish protection on the car that I did not request, and did not know about until we were writing the check. On top of that, I made repeated follow up requests for the prorated warranty rebate from the trade in, that they were supposed to process. I have still not heard anything. They got our money so it appears they no longer have time for us. I can't imagine why I will ever go back to Martin Mainline Honda. VERY DISAPPOINTED. More

by BTACASEY Verified Customer Verified Customer

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Bought a used car there in December of 2023 -- also bought an extended warranty, as it was my daughter's first car. Within the first 12 months (and only 4,000 miles of driving), the car has been in the bought an extended warranty, as it was my daughter's first car. Within the first 12 months (and only 4,000 miles of driving), the car has been in the shop 3 times for a total of close to $10,000 in repairs. Tires, brakes, rotors, under carriage, radiator, etc. All things that should have lasted well beyond the first 4,000 miles. And despite having the extended warranty, I was told each time the issues are not covered. I called to speak to the GM -- Mike Freeman -- and said at the outset, "I'm assuming good intentions, but here's the situation." As I finished explaining, his response was, "I don't think we've done anything wrong -- what do you want me to do?" No apologies, no understanding, no effort to try and help a customer who bought a car in good faith. When I expressed that to him, that I felt he was not even trying to help, he said, "I've listened to you for 5 minutes and I don't know what you want me to do for you." I replied, "wow, thanks for giving me 5 minutes" and he hung up. Literally hung up on a customer after 5 minutes. And I never once raised my voice or said anything derogatory. Avoid this dealership at all costs. There are several other options on Lancaster on the Main Line who are willing to help and do right by their customers. He was combative right out of the gate and wanted to accept zero responsibility. I honestly would have been happy if he just offered a couple of oil changes or something commensurate, despite my almost $10K in repairs in the first year. But I didn't get that, or any offer to try and help; just a lot of combative attitude and then he rudely hung up on me. Again, avoid this dealership at all costs.. More

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They were very professional I’ve already shared my experience with family and friends it was great doing business with you guys thank you experience with family and friends it was great doing business with you guys thank you More

by lightfootlisa23 Verified Customer Verified Customer

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Professional and quick, nice cars and decent location. Good deals and knowledgeable people to help you through your decisions. Good deals and knowledgeable people to help you through your decisions. More

by masongobat Verified Customer Verified Customer

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Nice, friendly people. Salesperson (Marta) was a pleasure to work with and the sales process was smooth and easy. I would recommend to potential car buyers. I am a 3 times Salesperson (Marta) was a pleasure to work with and the sales process was smooth and easy. I would recommend to potential car buyers. I am a 3 times repeat customer. More

by PMC24601 Verified Customer Verified Customer

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No issues. I was able to come in and trade in my old car and leave with a new one in 2 hours. I was able to come in and trade in my old car and leave with a new one in 2 hours. More

by AMDIRICO Verified Customer Verified Customer

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Great experience everytime service is unmatched and help even after you get your vehicle love it there. even after you get your vehicle love it there. More

by AWESOMEDRE299 Verified Customer Verified Customer

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Helena was fantastic and very knowledgeable and she and Nino worked with me to get the price I needed. Nino worked with me to get the price I needed. More

by NATHANANTAR Verified Customer Verified Customer

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Helena was very kind and sociable right away. She made the process of buying a new car less stressful by her demeanor. She knew the answers to all of our questions right away. She made the process of buying a new car less stressful by her demeanor. She knew the answers to all of our questions right away. More

by EMMOLLOY13 Verified Customer Verified Customer

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The dealership staff were incredibly helpful and kind, making the entire process much easier and stress-free. Highly recommended! making the entire process much easier and stress-free. Highly recommended! More

by AZIZKAYAUSA Verified Customer Verified Customer

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