Helena Timbers

The staff was patient and helpful explaining new cars, models and options to my wife and I. models and options to my wife and I. More

by esolarz Verified Customer Verified Customer

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I didnt spend a lot of time they had me in and out im a unique customer though i dont usually do the whole show and dance. 0 complaints about anyone personally i dealt with. Helena was great even after the unique customer though i dont usually do the whole show and dance. 0 complaints about anyone personally i dealt with. Helena was great even after the sale which she didnt have to be, and was always responsive. Which is appreciated More

by COLIN Verified Customer Verified Customer

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I arrived at the dealer. My first sales person was Claude. He was a little short and unprofessional, so I left came back the next day only to deal with the same treatment. I My first sales person was Claude. He was a little short and unprofessional, so I left came back the next day only to deal with the same treatment. I spoke with Jose about Claudes behavior and he referred me to Helena was very professional, very knowledgeable and made me feel very welcome. Andre also also was very knowledgeable, very professional, and also welcomed to me. More

by KDEFW501 Verified Customer Verified Customer

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We were very happy with the honest and thorough efforts of the staff in helping us to make the best choice for ending our Honda lease. We are pleased with the terms of our lease, and we love the new Accord of the staff in helping us to make the best choice for ending our Honda lease. We are pleased with the terms of our lease, and we love the new Accord we got in exchange. More

by SUNDERWOOD6 Verified Customer Verified Customer

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They were really good at helping me pick a Venice that suits my needs and super friendly! suits my needs and super friendly! More

by ALICIA.JONES94 Verified Customer Verified Customer

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Derrick Farrell made the whole transaction a pleasure. He spent time going over technology which was never covered in 2017.I would like to leave a Google review for him but don’t kno how??He is patient,kin He spent time going over technology which was never covered in 2017.I would like to leave a Google review for him but don’t kno how??He is patient,kind.Once the car was paid for I was turned over to Derrick,I felt as if everyone else thought their job was done!!! More

by MBZ628 Verified Customer Verified Customer

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Tahir was very helpful and everyone took there time to explain. I never felt rushed, definitely going to recommend to friends to get a car from y’all. explain. I never felt rushed, definitely going to recommend to friends to get a car from y’all. More

by kennedybarrow4 Verified Customer Verified Customer

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Straight shooters, good to work with, even a fun experience ! This is my 5th car from them!! experience ! This is my 5th car from them!! More

by JSONENSHEIN Verified Customer Verified Customer

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Happy with the car, but my monthly lease payments are much higher than advertised on dealer’s website, which is the reason for only 3 stars. Chose this dealer because it’s close to home, I’ve bought car much higher than advertised on dealer’s website, which is the reason for only 3 stars. Chose this dealer because it’s close to home, I’ve bought cars there in the past and have gone there for service for many years. More

by SHERIBERNS.FRIEDMAN Verified Customer Verified Customer

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Several staff aren’t good at responding (except Helena) and condescending regarding questions/concerns about functions and service matters in my new HR-V. (When you’re told that email is the best way to re and condescending regarding questions/concerns about functions and service matters in my new HR-V. (When you’re told that email is the best way to reach them and they still have answered in 3—10 days it is frustrating. This also is the same behavior for some phone calls. As new owners, we would have appreciated more than 10-15 minutes of a speedy tutorial (our son-in-law bought another make new car with all new technology and the dealer set up an hour tutorial for him to learn the features). I also am insulted that service was dismissive when I said the climate control system is not working well. They said they found no issues, yet we have to turn heat up to higher than 80 before it starts to get warm (after the car has been operating for 10 or more minutes, not with a cold engine). Then, it changes back to cool air after we’ve driven for a while, not what we wanted! Passenger side hardly gets warm air. This is after we tried all the suggested actions both from the manual and the service tech. What’s going to happen in the summer when we want a/c? Will it behave in the same undesirable manner? They need to have better follow-up and not just be incommunicado after they have made the sale. More

by sparky180 Verified Customer Verified Customer

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