Helena Timbers

Derrick Farrell made the whole transaction a pleasure. He spent time going over technology which was never covered in 2017.I would like to leave a Google review for him but don’t kno how??He is patient,kin He spent time going over technology which was never covered in 2017.I would like to leave a Google review for him but don’t kno how??He is patient,kind.Once the car was paid for I was turned over to Derrick,I felt as if everyone else thought their job was done!!! More

by MBZ628 Verified Customer Verified Customer

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Tahir was very helpful and everyone took there time to explain. I never felt rushed, definitely going to recommend to friends to get a car from y’all. explain. I never felt rushed, definitely going to recommend to friends to get a car from y’all. More

by kennedybarrow4 Verified Customer Verified Customer

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Straight shooters, good to work with, even a fun experience ! This is my 5th car from them!! experience ! This is my 5th car from them!! More

by JSONENSHEIN Verified Customer Verified Customer

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Happy with the car, but my monthly lease payments are much higher than advertised on dealer’s website, which is the reason for only 3 stars. Chose this dealer because it’s close to home, I’ve bought car much higher than advertised on dealer’s website, which is the reason for only 3 stars. Chose this dealer because it’s close to home, I’ve bought cars there in the past and have gone there for service for many years. More

by SHERIBERNS.FRIEDMAN Verified Customer Verified Customer

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Several staff aren’t good at responding (except Helena) and condescending regarding questions/concerns about functions and service matters in my new HR-V. (When you’re told that email is the best way to re and condescending regarding questions/concerns about functions and service matters in my new HR-V. (When you’re told that email is the best way to reach them and they still have answered in 3—10 days it is frustrating. This also is the same behavior for some phone calls. As new owners, we would have appreciated more than 10-15 minutes of a speedy tutorial (our son-in-law bought another make new car with all new technology and the dealer set up an hour tutorial for him to learn the features). I also am insulted that service was dismissive when I said the climate control system is not working well. They said they found no issues, yet we have to turn heat up to higher than 80 before it starts to get warm (after the car has been operating for 10 or more minutes, not with a cold engine). Then, it changes back to cool air after we’ve driven for a while, not what we wanted! Passenger side hardly gets warm air. This is after we tried all the suggested actions both from the manual and the service tech. What’s going to happen in the summer when we want a/c? Will it behave in the same undesirable manner? They need to have better follow-up and not just be incommunicado after they have made the sale. More

by sparky180 Verified Customer Verified Customer

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Tahir started off well. I was clear that I needed to stick to my parents insurance and he told me it wouldn’t be a problem even though my dad was not there and not on the le I was clear that I needed to stick to my parents insurance and he told me it wouldn’t be a problem even though my dad was not there and not on the lease since we lived in the same house. I trusted him and I lost my family discount on my insurance even though he told me it wouldn’t be a problem. I tried texting him, calling him, calling Andre, calling the sales manager Joe and no one got back to for over 2 weeks. Give or take 20 calls and I even called with a person from corporate. They treated her the same and she saw my issues. We have a ticket open and you can listen to the recording. I went into the office to try and have a conversation with Tahir last Friday. He was with a customer and I waited patiently for hours which was not a problem. Once he was free he didn’t see I wasn’t around and he spoke poorly about me. I asked him to have a civil conversation and instead he raised his voice in the middle of the sales floor, got close to me and said very loudly that I wasn’t his problem anymore and I needed to get my own insurance without his help. Instead of allowing it to escalate further I walked out of the office. I also tried calling the manager the next day but his VM is full and no one has reached out to me even though Joe told me he would. It’s been a poor experience and the perfect example of selling and forgetting about a customer. 0/10 experience. More

by JBAEZ215 Verified Customer Verified Customer

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Very professional and knowledgeable. Never felt pressured to buy anything. Negative; the dealership its too small and it feels crowded. Never felt pressured to buy anything. Negative; the dealership its too small and it feels crowded. More

by rramyol Verified Customer Verified Customer

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Great service managers. New car buyers are lied to and shuffled around to other salespeople. Prices paid are not as advertised. Their ads sent by mail are lies, regard New car buyers are lied to and shuffled around to other salespeople. Prices paid are not as advertised. Their ads sent by mail are lies, regarding trade in value. Total xx. I said I'd take my business elsewhere after overhearing a sales person use curse words to a female customer. More

by tomsayen Verified Customer Verified Customer

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Sales person Helena was helpful. Her boss Nick took over when I discussed the fraudulent mailer I received from main line honda guaranteeing a specific trade in value for my specifi Her boss Nick took over when I discussed the fraudulent mailer I received from main line honda guaranteeing a specific trade in value for my specific honda, that scam underrated my trade by $1000 even though I met the trade criteria. Took three hours fir delivery. Too painful, too long. Never again More

by tomsayen Verified Customer Verified Customer

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Very helpful, knowledgeable, and friendly staff. They made the process of purchasing a car as simple as possible for me by explaining things well, answering any questions I had, and calling me back They made the process of purchasing a car as simple as possible for me by explaining things well, answering any questions I had, and calling me back after I have left them messages with follow up questions. Very satisfied with the quality of their service! More

by AJTESORO47 Verified Customer Verified Customer

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