Heidi Perkins

I had spoken to Christina after doing some of our vehicle search on line. She was very helpful and friendly. She made our appointment for later that afternoon. Our salesperson Edison was great. However the search on line. She was very helpful and friendly. She made our appointment for later that afternoon. Our salesperson Edison was great. However the woman Heidi who handled the financial paperwork affected our rating of the dealership. I realize that it is her job to try to sell the extra warranty and maintenance contracts. We had already declined those with the salesman. When I asked if these were the same things we had already declined she became confrontational saying “what are you going to do if the electronics break down”. “What will you expect us to do for you when that happens”. I will admit that I then became defensive in my conversation with her. But I am the customer. I apologized and asked if we could start over. But as things went on I am not sure that she ever really tried to change her attitude toward us. Then she asked about Gap Insurance. We declined and she then siad in a condescending tone “Do know what that is?” Ultimately we decided to take the warranty but as I look back we feel we got bullied into it. Honestly my husband and I wish we would have considered getting up ,calling the sale off and walking out of the dealership. After deciding on the vehicle within 15 minutes of our arrival, we ended up being at the office for over 2 1/2 hours. Part of this trying to deal with the protective freezes on our credit reports and trying to deal with getting that problem solved without being able to talk to an actual person on their end. I realize that is certainly not the dealership problem but I think that just added to frustration on our end. Again not the dealerships problem. But I have never been treated so poorly as a customer during the he final paper signing. Again our Salesman was terrific (10 out of 10) which helps brought up the average rating of the dealership to a 3. Sadly how we were treated seems in contrast to Amy of the mission statements that the dealership makes about how they want to treat their customer UPDATE to our previous review When I wrote this review last Sunday I felt it was an honest review of our experience. For the dealership , it certainly was not very complimentary. Honestly I seldom answer these surveys and often wonder if anyone even reads them or cares about what customers say. Technology is used these days to easily stand behind making negative statements about others. But I also feel that it is even more important to point out the good things when they happen Which brings me to the reason for revisiting my first review. Well the management at Balise Ford did read my review and did genuinely take steps to make our experience with the dealership a positive one. I had stated before that our salesman would be rated a 10 out of 10. But after my most recent experience with the General Management at the dealership I would change my overall rating to 4.5 stars. Their most recent action to improve our experience really does show the importance they put into their mission statements regarding how they want to treat their customers. That is something that can be hard to come by these days. For that reason we wanted to come back to give an honest and updated assessment of Balise Ford More

Report | Print

Jeff was a great help finding the right used van that met my needs. Very easy to work with. my needs. Very easy to work with. More

Report | Print

Jeff was the best part of day came back with real trade in offers didn't play games it all in all was a great experience at this dealership which you don’t hear that very often at other dealerships and my in offers didn't play games it all in all was a great experience at this dealership which you don’t hear that very often at other dealerships and my wife got a truck that she loves so it was a win win thank you everyone at Balise Ford More

Report | Print

Excellent personal service. Felt very comfortable dealing with everyone. There was no pressure to buy. Felt very comfortable dealing with everyone. There was no pressure to buy. More

Report | Print

Jeff is wonderful, kindhearted, knowledgeable and went over and above for us. We’re grateful. over and above for us. We’re grateful. More

Report | Print

Jeff was super helpful and went out of his way to make sure I was 100% satisfied with my Bronco sure I was 100% satisfied with my Bronco More

Report | Print

Jeff and the finance team made my buying process as easy as possible. Would absolutely recommend them as possible. Would absolutely recommend them More

Report | Print

Walked in without an appointment on a busy Saturday and the Balise team took the time to get me a good deal. Thanks! the Balise team took the time to get me a good deal. Thanks! More

Report | Print

Have purchased vehicles from Kevin , Sue and Jason for years. I wish every dealer would make thing as easy as Balise does! Great experience every time years. I wish every dealer would make thing as easy as Balise does! Great experience every time More

Report | Print

The service is amazing, Jeff was super nice and professional. The team was just wonderful. professional. The team was just wonderful. More

Report | Print