Hederlano Oliveira

My encounter with the dealership was riddled with unsettling incidents, reflecting a departure from expected standards of transparency and professionalism. Upon expressing interest in a Silverado, unsettling incidents, reflecting a departure from expected standards of transparency and professionalism. Upon expressing interest in a Silverado, I sought clarification on the Out The Door Price. Regrettably, the advertised price of $54,451 on their website jumped over $4,000, supposedly due to the addition of running boards. When I called them out and asked to stick to the advertised price, the salesman asked me to leave. On my way out the door, I stopped by the Sales Manager’s desk to let him know that had it not been for the deception, I would have purchased a car today. The manager asked me to wait and then presented me with a price sheet with the advertised price. Which I accepted. End of story right? Wrong! After agreeing to the price and moving to the finance paperwork review, I identified further discrepancies. Initially, I was presented with a 6.9% interest rate, which was much higher than the 4.9% rate advertised on Chevrolet.com. Once I provided proof of the lower rate on Chevrolet’s website, the rate was promptly adjusted. Little did I know, the base price of the vehicle had quietly increased by $750, a fact that only became apparent upon meticulous scrutiny of the final paperwork. The price increase was attributed to me taking the lower promotional interest rate. Which is fine…. The problem here is that this increase was only disclosed when I asked about it. No mention prior to it! Fed up with the multiple issues, I asked to speak with the General Manager, Mr. Les Nunez. Regrettably, the interaction turned into a confrontation ending in Mr. Nunez's refusal to sell me the car. Additionally, he refused to shake my hand and asked me to leave to property. If he had taken a step back and admitted that mistakes were made and was apologetic, I would have paid the $750 higher price and driven off. Instead, I was left stranded at the dealership and had to find someone to pick me up. The next day I visited another dealership – Chevrolet in Delray Beach. I told the sales manager there about my experience with Lou Bachrodt Chevrolet. The manager and salesperson there were shocked at the lack of transparency and ethical business practices. I ended up purchasing a nicer Silverado from Grieco. Interestingly, Lou Bachrodt called me while I was at Delray. They had asked me to do a survey over the phone about my experience. I was honest on the call and told the person giving the survey that I would come back and purchase the car only if the Managers called me and apologized. It was a test…. Which they failed…. No one ever called...maybe they will after reading this review, but I won't hold my breath. TLDR - To sum it up, my time at that dealership was a hot mess of shady moves, characterized by deceptive pricing strategies, no transparency, and some seriously unprofessional behavior. Definitely not the kind of place I'd recommend to anyone. They need a serious reality check on how to treat customers right. More

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Kind, courteous, respectful, accommodating, flexible, friendly, thorough, willing to go the extra mile for you friendly, thorough, willing to go the extra mile for you More

by robbiec99 Verified Customer Verified Customer

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They were prompt to help with all the questions and decisions on the new car, from the seller to the finance and also with the service group. Amazing!!👏🏼👏🏼👏🏼 decisions on the new car, from the seller to the finance and also with the service group. Amazing!!👏🏼👏🏼👏🏼 More

by FRANCYSPROCACI Verified Customer Verified Customer

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Always great customer service. Always take care of us and don't push unneeded services. Always take care of us and don't push unneeded services. More

by HEATHNAT Verified Customer Verified Customer

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There are still policies that limit the customer's taste that determine the preference for one brand or another. the costs are high but the requirements for what is good are not fully covered (customer). that determine the preference for one brand or another. the costs are high but the requirements for what is good are not fully covered (customer). More

by GAMBOA0710 Verified Customer Verified Customer

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The people there was so friendly and made our experience very good. No pressure or hassle very good. No pressure or hassle More

by PALLOO444 Verified Customer Verified Customer

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The entire staff was amazing and professional. Gentleman's agreements are truly honored. The staff was courteous of our time and worked diligently throughout the process. Gentleman's agreements are truly honored. The staff was courteous of our time and worked diligently throughout the process. More

by CCERDA0 Verified Customer Verified Customer

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They're very helpful, kind and professional. I'm so happy with my car. Tx😊💃🏽 I'm so happy with my car. Tx😊💃🏽 More

by jasminedantica Verified Customer Verified Customer

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seller and financier very attentive and true very fair and honest, very fair and honest, and honest, very fair and honest, More

by Roberto Sensato Verified Customer Verified Customer

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Nice people fast and easy negotiation, great inventory even on this time were the cars are hard to find. even on this time were the cars are hard to find. More

by Asuescun10 Verified Customer Verified Customer

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