Hector Villanueva

Overall, I had a great experience at Northside Lexus—especially thanks to Mr. Hector, who made the process feel smooth, exciting and stress-free. He was kind, attentive, and had everything ready f Lexus—especially thanks to Mr. Hector, who made the process feel smooth, exciting and stress-free. He was kind, attentive, and had everything ready for me when I arrived, including the car I was interested in test driving. He walked me through the sale with transparency and care, which I really appreciated. My only concern was with Mr. Marcus in the finance department. He didn’t greet me warmly, repeatedly mispronounced my name—even while confirming it with my credit union—and didn’t take the time to ask how it should be said. It felt a bit impersonal, especially during an exciting moment. That said, I understand we all have off days, and I’d like to extend grace and assume he was focused more on the paperwork than the customer experience. Thanks to Mr. Hector, my excitement stayed intact, and I still left feeling good about my purchase. I would absolutely recommend this dealership overall—just hope they continue to prioritize the human side of customer service across the board. More

by calyg Verified Customer Verified Customer

Report | Print

Always a pleasure work with Hector and the Lexus team. Everyone is very helpful and courteous. Everyone is very helpful and courteous. More

by zrezwi Verified Customer Verified Customer

Report | Print

My experience with Northside Lexus was a good one. The salesman was polite with good info. He was very knowledgeable about the vehicle. Finance guy was very knowledgeable as well and efficient. The salesman was polite with good info. He was very knowledgeable about the vehicle. Finance guy was very knowledgeable as well and efficient. More

by CGSIMS41 Verified Customer Verified Customer

Report | Print

Very clean dealership, the environment was very welcoming, and safe. Every staff member was very helpful and polite welcoming, and safe. Every staff member was very helpful and polite More

by allanjeremy715 Verified Customer Verified Customer

Report | Print

Hector listened to my needs and we made the deal in minutes. I recommend Hector at Northside Lexus if you need vehicle. minutes. I recommend Hector at Northside Lexus if you need vehicle. More

by jhk9558 Verified Customer Verified Customer

Report | Print

Extremely satisfied with the services of the sales team and the finance person. This dealership has collection of great vehicles and the finance person. This dealership has collection of great vehicles More

by Syed Mehdi Verified Customer Verified Customer

Report | Print

The service at Northside Lexus and with Hector Villanueva has been spectacular! It is obvious that customer service is a priority at Northside Lexus! No pressure tactics with the sale either! Great experie has been spectacular! It is obvious that customer service is a priority at Northside Lexus! No pressure tactics with the sale either! Great experience all around! More

by DCBACKER Verified Customer Verified Customer

Report | Print

Una experiencia excepcional en Lexus! Hace poco tuve el placer de comprar mi nuevo Lexus en este concesionario, y no puedo estar más satisfecho con el servicio que recibí. Desde el prime Hace poco tuve el placer de comprar mi nuevo Lexus en este concesionario, y no puedo estar más satisfecho con el servicio que recibí. Desde el primer momento, el equipo fue increíblemente amable y profesional, asegurándose de que me sintiera cómodo y bien informado durante todo el proceso. La atención al cliente es insuperable. No solo fueron pacientes respondiendo a todas mis preguntas, sino que realmente se esforzaron en entender mis necesidades. El sr. Villanueva, nunca me presionó y me brindó la tranquilidad de tomar una decisión informada y a mi propio ritmo. Además, el concesionario en sí es impecable, con instalaciones de primera calidad que reflejan perfectamente la marca de lujo que representan. La prueba de manejo fue una experiencia increíble, y la entrega del vehículo fue sumamente detallada, asegurándose de que entendiera todas las características del auto. Recomiendo este concesionario Lexus a cualquiera que busque un servicio de alta calidad, un equipo profesional y una experiencia de compra sin estrés. Definitivamente volveré para mi próximo vehículo. Mil Gracias!! More

by nubiam7 Verified Customer Verified Customer

Report | Print

Had a great experience finding a car. Everyone was knowledgeable, friendly and the process was great. Everyone was knowledgeable, friendly and the process was great. More

by d.r.carr Verified Customer Verified Customer

Report | Print

We had an extraordinary experience with Mr. Hector on our first Lexus purchase. We are definitely satisfied. Thank you Mr. Hector. Hector on our first Lexus purchase. We are definitely satisfied. Thank you Mr. Hector. More

Report | Print