Hector Ortiz

Terrible experience with the service department. I was profiled as if I could not afford the work. Did not get the opportunity to say if I wanted the work done or not ,when questioned about the serv I was profiled as if I could not afford the work. Did not get the opportunity to say if I wanted the work done or not ,when questioned about the service was pretty much blown off and mislead about the warranty on the work they do saying if you don't get parts their labor does not have a warranty. But when I agreed to the work was informed the labor had 2 year warranty. I spent alot of money with this dealership and received poor customer experience from beginning to end. Thanks for the Terrible experience on Juneteenth. More

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Excellent customer service & friendly. Will answer all questions asked of them. Never had a problem with servicing there Will answer all questions asked of them. Never had a problem with servicing there More

by OURLADYM3 Verified Customer Verified Customer

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It was very good. Hector took care of me and got me out in time to get my granddaughter from school. Hector took care of me and got me out in time to get my granddaughter from school. More

by JUANCAST1945 Verified Customer Verified Customer

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The guys were very professional, courteous, knowledgeable, and kind. Three. I value the customer service. I will be a very faithful customer going forward. knowledgeable, and kind. Three. I value the customer service. I will be a very faithful customer going forward. More

by rashon_wilson Verified Customer Verified Customer

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It was a calming experience during a frustrating time. Everyone was super nice and very professional. Everyone was super nice and very professional. More

by WAHINE-13 Verified Customer Verified Customer

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Good dealer to work with every thing went easy. Would buy car from them again. Would buy car from them again. More

by PH Verified Customer Verified Customer

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Hector was very professional well mannered and took very good care of making sure everything I asked to be done with my car was taken care of. I enjoyed having him as my service representative. good care of making sure everything I asked to be done with my car was taken care of. I enjoyed having him as my service representative. More

by fayedevers5123 Verified Customer Verified Customer

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They satisfy my need and wasn’t expensive. Realize the small mistake and fixed it. Realize the small mistake and fixed it. More

by Juicee72 Verified Customer Verified Customer

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Excellent service,ready appt. And friendly staff makes a perfect situation to take my car for service. And friendly staff makes a perfect situation to take my car for service. More

by COLLEEN101ANDERSON Verified Customer Verified Customer

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Brought my car back to Hawk for another oil leak. Hawk and Hector did an excellent job of getting my car in and serviced Hawk and Hector did an excellent job of getting my car in and serviced More

by TEAMSTERTONY179 Verified Customer Verified Customer

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