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Hector Mendez
Refer Me
210 Reviews
210 Reviews of Hector Mendez
June 21, 2024
Went yesterday on 6/20/24 for an oil change. I have been a customer here since 2005. The customer service is non existent with the service advisors. The one who assisted me and I use the word “a I have been a customer here since 2005. The customer service is non existent with the service advisors. The one who assisted me and I use the word “assisted” very loosely because I seemed to have been a bother. No customers were in the waiting area so it didn’t appear he was very busy. Although my oil change was very quick, I shouldn’t have to ask how my car is doing. The service advisor didn’t tell me anything and I had to ask the cashier who had to ask the service advisor about my car. The service advisor stated “I think you need rear brakes done next time”. It would have been nice if I was told that and I didn’t have to ask. Also, why do you keep the inspection/vehicle reports? You used to give them to the customers. I want to know what’s going on with my car. That’s the service advisors job to tell the customer. Do better! I’m not happy the customer service is going downhill… More
by Jmasem1
Other Employees Tagged: GlenRoy Otis Campbell Jr
August 28, 2022
Once again Hector, in your Quick Lane service area, was not only exceptional while providing the required services but he went above and beyond that which I expected. He made it a pleasure to come to your not only exceptional while providing the required services but he went above and beyond that which I expected. He made it a pleasure to come to your dealership. More
by pbrown9
December 05, 2021
Excellent service in few minutes. Congratulations. The best service, best dealer, employees and facilities. My respects to all. best service, best dealer, employees and facilities. My respects to all. More
by SUPERRAFY5
Other Employees Tagged: Jose Gutierrez, Elsie Martinez, Bryan Langenderfer , Gerson Bueno, Anthony Ferrrando, Hernan Fontana, Santiago Hernandez, Donny Larson, Carlos Sheppard, Vitally Monteaneau
September 24, 2021
would like to give the service department 5 star's. had good service. great job good service. great job More
by Mariaalicea539
Other Employees Tagged: Jose Gutierrez, Vitalie Munteanu, Michael Torres, Elsie Martinez, Bryan Langenderfer , Gerson Bueno, Hernan Fontana, Steve Lucius, Carlos Sheppard
August 13, 2021
Came for an oil change and was out in an hour. Everyone was very friendly and they all know me by name. I was a little upset because I had a maintenance service plan but even though the time and miles was was very friendly and they all know me by name. I was a little upset because I had a maintenance service plan but even though the time and miles was nowhere near completed the warranty expired because I already had three oil changes. It was not explained to me that the fourth one was not covered. But the staff at tropical Ford was very nice and explained it to me so I understood More
by wendyreiman
July 05, 2021
I have purchased 2 vehicles from Tropical Ford. I like the personal service you get and lifetime free oil changes. I was there for a long time Saturday July 3 for just an oil change. I had already seen the personal service you get and lifetime free oil changes. I was there for a long time Saturday July 3 for just an oil change. I had already seen a sign that said they need more mechanics. So I can understand. It still is my favorite dealership More
by accudata98
Other Employees Tagged: Elsie Martinez, Bryan Langenderfer , Gerson Bueno, Anthony Ferrrando, Hernan Fontana, Santiago Hernandez, Donny Larson, Carlos Sheppard
June 17, 2021
When I gave the service manger the e-mail he did not rotate the tire as the e-mail ask and when I told him that the start /stop feature quit working they igore it rotate the tire as the e-mail ask and when I told him that the start /stop feature quit working they igore it More
by CLAUDE.CHADWELL
Verified CustomerMay 23, 2021
The customer service need to be better, and the have high prices, and the quality its not i change my oil and filter and two weeks later i was need to go to other place to change it because my car star have prices, and the quality its not i change my oil and filter and two weeks later i was need to go to other place to change it because my car star have a sound More
by bellas.salon2016
May 16, 2021
It would be wonderful if the center tv could be used to It would be wonderful if the center tv could be used to notify the customer when their car is ready. There is a problem with communication and hearin It would be wonderful if the center tv could be used to notify the customer when their car is ready. There is a problem with communication and hearing in the waiting room and several times I have been kept waiting long after my vehicle was ready to go. More
by MELSTER1951
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