Hector Medina

My brother in law (from another country) and I went to Greenway Ford in search of a part for his truck. We knew that finding the part we were looking for was a long shot but at the time, we had no other o Greenway Ford in search of a part for his truck. We knew that finding the part we were looking for was a long shot but at the time, we had no other option. This is the scenario : My brother in law has a 2017 Mazda truck that is not sold here in US but was told by his mechanic that the 2017 Ford Ranger uses the same part. I knew it would be difficult because we did not have the part number. We only had the name of the part....Oil Filter Cover. We went to the parts department at Greenway Ford on Monday, December 12 around 11am. We approached the gentleman on the right (Hector Medina) and I explained the scenario. We were polite and truly just looking for some help but because we didn't have all of the information, I sensed Hector started to get annoyed. Like I said before, we didn't have all of the information, just the name of the part and I can understand his frustration but a simple "Sorry, I can't help you with that" would have been fine but that is not what happened. As I said before, we had some information that the part we were looking for was used in the 2017 Ford Ranger. Apparently, there is no 2017 Ford Ranger. I should have done some more research so that is on me. Again, we were just trying to find a part. So I said to Hector, "Didn't you guys stop making the Ford Ranger for a while and bring it back?" I thought that maybe he could check the year that Ford started making the Rangers again but he said, "I don't know...I don't work in Sales...I'm just a parts guy." My brother in law also sensed that he was getting annoyed and asked him about a master cylinder for his 1999 Ford Explorer and even though Hector looked up the part, He was extremely rude. Look, I understand it can be frustrating when you're trying to find a part and the customer doesn't have all of the information but there are ways to handle that. Again, a simple "Sorry man, I can't help you." would have been fine. I didn't need for him tell me that he doesn't work in sales, that he's just a parts guy. That was totally uncalled for. When we left, I was very upset. I felt disrespected because the way we were treated was uncalled for. I would expect the employees at a major dealership to be professional as they are representing the company. Again, we were polite and the way we were treated was not necessary. I don't expect anything to come of this review but if you are reading this, don't ask Hector Medina about any Ford vehicle because even though he works for Greenway Ford, he won't know...he's just a parts guy. More

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