Heather Wilson

I brought my Toyota in for warranty paint work. While the paint job was exceptional, I was not told the windshield was being replaced and when I returned, my EZ-Pass was gone. That is not cool. While the paint job was exceptional, I was not told the windshield was being replaced and when I returned, my EZ-Pass was gone. That is not cool. Additionally, the car came in with a rear cargo cover, but it too was missing when I picked the car up. That will cost hundreds to replace. Finally, the rear windshield wiper was installed incorrectly so now it just tries to wipe the air below the rear window. I am at a loss. The body work was great but all the issues lead me to a 2 star review. When I inquired about the cargo cover they said they had photo proof it wasn't with the car. This is not accurate; the cargo cover is not here and was with the car when it was dropped off. More

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I bought a used car from Jerry’s. They had some repairs to make to the car when I bought it. I scheduled the repairs and most were completed except one. Now they are refusing to co They had some repairs to make to the car when I bought it. I scheduled the repairs and most were completed except one. Now they are refusing to complete the promised repair. Very disappointing. The customer service has been awful. They will not respond to my communication and have dropped the ball. I will not buy another car there and encourage others to shop elsewhere. More

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Hello, it's been a while but figured I'd post again. Got a response from the review that I left on Google, but I already made my peace with the fact that they did not reimburse me and since it's been a Got a response from the review that I left on Google, but I already made my peace with the fact that they did not reimburse me and since it's been a couple of years....I'm not going to waste my time with them anymore. I am going to continue to leave reviews everywhere that I can to warn other people not to spend their money there. There are a lot of other honest dealers out there. I just wanted to share a bad experience that I had with Jerry's Service. Anybody reading this can decide for themselves if they want to spend their hard-earned money on anything from this dealer. I brought my 2015 Chevrolet Colorado in for repairs in October 2020. To sum it all up, Jerry's didn't reattach the a/c drain plug when they put the dashboard back together. This caused a big water problem. I had repairs done from another reputable auto shop, I sent all the evidence into them along with the bills and was informed they were not going to reimburse me. I was told this was because I never brought it to them to be diagnosed and repaired in the first place. I was not aware that I was supposed to............ This was clearly their fault but instead of doing the right thing.........this business decided not to. STAY AWAY!!!! More

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I trust the service the employees were polite and professional. However the wait with an appointment was just too long. Over three hours for a a simple oil change and tires rotation. Way too lon professional. However the wait with an appointment was just too long. Over three hours for a a simple oil change and tires rotation. Way too long!! More

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Sales department is top notch. Service department needs to copy that! Thanks Paul for the good experience Service department needs to copy that! Thanks Paul for the good experience More

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