Scott was very knowledgeable and kind.
They gave me a loaner car, that's HUGE! They diagnosed, repaired and done! Besides it was covered under a warranty so doesn't get better than that!
They gave me a loaner car, that's HUGE! They diagnosed, repaired and done! Besides it was covered under a warranty so doesn't get better than that! Thank you!
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by vtintes
Verified Customer
Verified Customer
Service Price Transparency
Mar 04, 2025 -
Valley Buick GMC responded
Thank you for your wonderful review! We're thrilled to hear that Scott provided you with knowledgeable and kind service. It's great to know that the loaner car made your experience even better and that your repairs were covered under warranty. We greatly appreciate your feedback and hope to assist you again at Valley Buick GMC of Apple Valley in the future!
Sincerely, The Team at Valley Buick GMC of Apple Valley
Very good communication about what needed to be done and
an estimate on time. A+
an estimate on time. A+
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by powstearman
Verified Customer
Verified Customer
Service Price Transparency
Mar 04, 2025 -
Valley Buick GMC responded
Thank you for your wonderful review! We're thrilled to hear that you had a great experience with the communication and time estimation at Valley Buick GMC of Apple Valley. Your A+ rating means a lot to us! We look forward to assisting you again in the future.
Sincerely, The Team at Valley Buick GMC of Apple Valley
Hood was scratched on my vehicle.
Found my own parts when the dealership couldn’t find it There was little or no effort by the parts department or the service manager. Car was not c
Found my own parts when the dealership couldn’t find it There was little or no effort by the parts department or the service manager. Car was not cleaned and was extremely dirty so I didn’t notice the scrape on the hood. I’m guessing he’s gonna tell me to hit the road. Randy needs to retire. Get a new job. I’ve been in the dealership business for well over 30 years and have never been treated like this guy treats people. Had my car over 3 weeks ago. If I wouldn’t have found the part, the guy in front of me has been waiting two months. This review would’ve been even more intense if I had to wait two months absolutely ridiculous Dealership did not offer any rental opportunities as I said, The car was dirty. My hood is scratched. The carpet was dirty. They didn’t use a protector for the foot area as they usually do will not be visiting this particular dealership ever again.
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by Siopexpert
Verified Customer
Verified Customer
Service Price Transparency
Mar 05, 2025 -
Valley Buick GMC responded
Thank you for sharing your experience at Valley Buick GMC of Apple Valley. We appreciate your feedback, as it helps us strive to improve our standards and customer experience. We encourage you to reach out to us directly so we can discuss your concerns further and see how we can assist you. Thank you for your time and for bringing this to our attention.
Sincerely, The Team at Valley Buick GMC of Apple Valley
Everything was fine, I had a 25 dollar off coupon and
that's the Reason I went there , But the 1 hr and 40 mns to do an Oil Change that stinks!! But they realized and Apologized !! And I realize the 4
that's the Reason I went there , But the 1 hr and 40 mns to do an Oil Change that stinks!! But they realized and Apologized !! And I realize the 4 wheel rotation takes time ,,,, but yeah that wasn't good..
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by scottandrus.8
Verified Customer
Verified Customer
Service Price Transparency
Mar 05, 2025 -
Valley Buick GMC responded
Thank you for your feedback, Scott. We appreciate you choosing Valley Buick GMC of Apple Valley for your oil change and tire rotation. We understand that the wait time was longer than expected, and we appreciate your patience during the process. Your feedback helps us improve our service, and we hope to provide a better experience for you in the future. If you have any further concerns, please feel free to reach out to us directly.
Sincerely, The Team at Valley Buick GMC of Apple Valley
Experience is always great, but they forgot to put the
sticker for my next service on the windshield
sticker for my next service on the windshield
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by davgavilanes
Other Employees Tagged:
Heather Swanson
Mar 04, 2025 -
Valley Buick GMC responded
We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon.
Sincerely, The Team at Valley Buick GMC of Apple Valley
They taking care of customers/ I brought my truck in and
they take care of it right away
they take care of it right away
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by Borivanh Thammavongsa
Verified Customer
Verified Customer
Service Price Transparency
Mar 02, 2025 -
Valley Buick GMC responded
Thank you for your wonderful review, Borivanh! We're thrilled to hear that you had a great experience bringing your truck to Valley Buick GMC of Apple Valley. We always strive to take care of our customers promptly and effectively. We look forward to seeing you again!
Sincerely,
The Team at Valley Buick GMC of Apple Valley
I have no addtional comments to include here.
Service was good & will likely continue to do business with this dealer. FYI, though I recognize your wanting to receive as much feedback as possibl
Service was good & will likely continue to do business with this dealer. FYI, though I recognize your wanting to receive as much feedback as possible, I suggest you eliminate this "15 minimum" comment box. It's frankly more annoying than helpful from a customer perspective.
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by maryjean20mj07
Verified Customer
Verified Customer
Service Price Transparency
Feb 27, 2025 -
Valley Buick GMC responded
Thank you for your feedback! We're thrilled to hear that you had a good experience at Valley Buick GMC of Apple Valley and that you plan to continue doing business with us. We also appreciate your suggestion regarding the comment box; we value your input as it helps us improve. We look forward to seeing you again soon!
Sincerely, The Team at Valley Buick GMC of Apple Valley
Everyone was very helpful and exceeded my expectations.
All my questions were answered to my satisfaction.
All my questions were answered to my satisfaction.
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by Djohnson
Verified Customer
Verified Customer
Service Price Transparency
Feb 27, 2025 -
Valley Buick GMC responded
Thank you for your kind review! We’re thrilled to hear that our team at Valley Buick GMC of Apple Valley was able to exceed your expectations and provide you with satisfactory answers to your questions. We appreciate your feedback and look forward to serving you again in the future!
Sincerely, The Team at Valley Buick GMC of Apple Valley
The dealership is nice and the service was great.
Real professionals, No complaints. I would recommend this dealership anyone anywhere
Real professionals, No complaints. I would recommend this dealership anyone anywhere
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by quintinmoore551
Verified Customer
Verified Customer
Service Price Transparency
Feb 27, 2025 -
Valley Buick GMC responded
Thank you for your review! We're glad to hear you had a great experience at Valley Buick GMC of Apple Valley and that our team provided you with professional service. Your recommendation means a lot to us, and we look forward to serving you again in the future!
Sincerely, The Team at Valley Buick GMC of Apple Valley
Overall satisfied with dealership.
Very dissatisfied with low quality of vehicle and major repairs required at low mileage.
Very dissatisfied with low quality of vehicle and major repairs required at low mileage.
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by cinosam
Verified Customer
Verified Customer
Service Price Transparency
Feb 25, 2025 -
Valley Buick GMC responded
Thank you for sharing your experience with us. We appreciate your feedback and are glad to hear you were satisfied with Valley Buick GMC of Apple Valley as a dealership. However, we understand your concerns regarding the quality of the vehicle and the need for major repairs. We strive to meet high standards and would like to discuss your situation further. Please feel free to reach out to us directly so we can assist you better. Thank you for choosing us!
Sincerely, The Team at Valley Buick GMC of Apple Valley
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