Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Heather Deritis
Heather Deritis at BMW of West Chester
Refer Me

Heather Deritis

Service Advisor

BMW of West Chester

1275 Wilmington Pike
West Chester, PA 19382

Contact Me
4.7
71 Reviews
4.7

71 Reviews

Write a Review

71 Reviews of Heather Deritis

March 08, 2025

Dealership Rating
Employee Rating

Lauren in sales was amazing to work with for my second vehicle purchase from BMW of Westchester She was very responsive. Took time to understand my needs and got me paired with the right vehicle. She w More

by Jon D
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lauren Pierce/ Snyder, Nick Capparelli , Arielle

Report | Print
Mar 10, 2025

BMW of West Chester responded

We are delighted to hear that Lauren provided such exceptional service during your second vehicle purchase from BMW of West Chester. It is fantastic to know she was responsive, took the time to understand your needs, and paired you with the perfect vehicle. We are also glad to hear that Heather's service expertise added to your confidence in our dealership. Thank you for choosing BMW of West Chester!

March 02, 2025

Dealership Rating
Employee Rating

I don't have much to say about this BMW service center. I got inspectionannd a regular interval.service. Nothing out of the ordinary. More

by Drs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Mar 03, 2025

BMW of West Chester responded

We are glad to hear that your inspection and regular service went smoothly. While it may have been a routine visit, we strive to provide consistent and reliable service every time. We appreciate your feedback and look forward to seeing you again!

February 27, 2025

Dealership Rating
Employee Rating

BMW of West Chester, PA exhibits professionalism from beginning to end! Truly Best Service experience! More

by WEST09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Mar 03, 2025

BMW of West Chester responded

We are thrilled to hear that you experienced professionalism from beginning to end here at BMW of West Chester. It is wonderful to know that you had the best service experience with us. Thank you from all of us here and we look forward to seeing you again!

February 25, 2025

Dealership Rating
Employee Rating

Heather was great! ! She followed up with me the next day and provided excellent customer service. More

by RENEEMARTHA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Mar 03, 2025

BMW of West Chester responded

We are thrilled to hear that Heather provided you with excellent customer service and followed up with you the next day. It is fantastic to know she made a positive impact on your experience. Thank you from all of us here at BMW of West Chester!

February 21, 2025

Dealership Rating
Employee Rating

This dealership was very accommodating and helpful with a number of issues I had with my x5 purchase. More

by gordel2707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Mahoney, Wilmer Rodriguez, Joe Izzi, Jayson Kirk

Report | Print
Mar 03, 2025

BMW of West Chester responded

We are glad to hear that our team was able to accommodate and assist you with the issues you encountered with your X5 purchase. If you have any further questions or need additional assistance, please don't hesitate to reach out. Thank you from everyone here at BMW of West Chester!

February 18, 2025

Dealership Rating
Employee Rating

Very satisfied with her responsiness and ability to answer my questions in a timely manner More

by SANDYHILLESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Adinolfi

Report | Print
Feb 19, 2025

BMW of West Chester responded

We are delighted to hear that you were very satisfied with Heather's responsiveness and ability to answer your questions in a timely manner. Providing excellent customer service is our top priority, and it's great to know we met your expectations. Thank you from everyone here at BMW of West Chester!

February 18, 2025

Dealership Rating
Employee Rating

The communication was not a strength on my last service visit. The price quotes continued to change throughout the appointment. Very disappointing! More

by ZCurry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Feb 19, 2025

BMW of West Chester responded

We are sorry to hear that communication was not up to standard during your last service visit and that the price quotes changed throughout the appointment. We understand how frustrating this can be, and we apologize for any inconvenience this caused. Your experience is important to us, and we will address these issues with our team to ensure better consistency and communication in the future. We appreciate your feedback and hope to see you again soon!

February 15, 2025

Dealership Rating
Employee Rating

Chris helped resolve my problem promptly. However the problem did cause stress and frustration. A warranties part failure, a repair failure, a lack of loaners, then SLOW part acquisition. More

by MAKNOMAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Clayton

Report | Print
Feb 19, 2025

BMW of West Chester responded

We are glad to hear that Chris was able to resolve your problem promptly. However, we sincerely apologize for the stress and frustration caused by the series of issues you experienced. We are committed to improving our processes to prevent such occurrences in the future. If there's anything else we can do to assist you or if you have further concerns, please do not hesitate to reach out. Thank you from everyone here at BMW of West Chester!

February 11, 2025

Dealership Rating
Employee Rating

Courteous, professional service. Attention to detail. Eagerness to please regarding any uncertainties referencing the cars performance More

by SEMONESMITH
Recommend Dealer
Yes
Report | Print
Feb 13, 2025

BMW of West Chester responded

We are thrilled to hear that you found our service courteous and professional. Our team takes great pride in paying attention to detail and ensuring that all your concerns about your car's performance are addressed. Thank you from everyone here at BMW of West Chester!

February 07, 2025

Dealership Rating
Employee Rating

Great service doing what they said they would do and on time. Well done Ottos More

by LISAR2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justice Mogano

Report | Print
Feb 10, 2025

BMW of West Chester responded

We are delighted to hear that you had a positive experience with our service department. Our team is committed to delivering on our promises and ensuring timely service. Thank you from everyone here at BMW of West Chester!

1
2
...
8

Dealership Inventory (181 Vehicles)

used 2020 BMW X5 car, priced at $30,999
2020 BMW X5
used
Gray Metallic exterior
Automatic
All-wheel Drive
$30,999
View Details
used 2024 BMW X3 car, priced at $59,250
2024 BMW X3
used
Alpine White exterior
Automatic
All-wheel Drive
$59,250
View Details
used 2018 GMC Acadia car, priced at $19,999
2018 GMC Acadia
used
Iridium Metallic exterior
Automatic
All-wheel Drive
$19,999
View Details
used 2025 BMW X5 car, priced at $67,850
2025 BMW X5
used
Mineral exterior
Automatic
All-wheel Drive
$67,850
View Details
new 2025 BMW X6 M car, priced at $144,985
2025 BMW X6 M
new
Gray Metallic exterior
Automatic
All-wheel Drive
$144,985
View Details
used 2025 BMW X5 car, priced at $73,987
2025 BMW X5
used
Gray Metallic exterior
Automatic
All-wheel Drive
$73,987
View Details
View All Inventory