Haywood Hyman

The consultants and staff are friendly and knowledgeable. It was a very good experience. I will go back. It was a very good experience. I will go back. More

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Purchased my vehicle Nov. 2019 2020 KIA Forte GT. Drove it home with the plastic still covering the inside and outside of the vehicle because the detail shop was closed. Was asked to bring it back the next it home with the plastic still covering the inside and outside of the vehicle because the detail shop was closed. Was asked to bring it back the next day for detailing. I did so and they did a horrible job at cleaning it, I also found scratches on the wing and rear bumper. My concerns were noted and I was called by the sales manager Kenny and asked to bring it back. I did so and when my fiance spoke on the issues Kenny told him that he was not dealing with him he was talking to me. When I spoke he stated that they could take it BACK to detailing to see if they could fix it. I told him detailing was not going to fix the scratches, but that was all they were willing to do. Sent it back to detailing and it came out with even MORE scratches. When asked to speak with kenny before leaving I was told he was in the other building. I told the salesman I would wait. Kenny never came out I waited 20 mins after being there for 2 and a half hours for a detail. My brand new car still has scratches in the paint and NONE of the management is even interested in fixing the issue. Instead they are to worried about telling my fiance to practically shut his mouth because he wasnt the customer instead of fixing issues that are a result of their lackluster detailing employees. More

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Very disappointed with service I hesitated and waited a few weeks before writing this review so it wasn’t written with emotions but just the facts. I purchased a Tahoe Ltz on Jan 29 I hesitated and waited a few weeks before writing this review so it wasn’t written with emotions but just the facts. I purchased a Tahoe Ltz on Jan 29th this year. I came in for my 30 day detail and mention how rough the ride was. I did not bring in for service. I was told it was just the size of your tires (22”) so I let it go. So at the beginning of May I brought the truck in this time for the ac not working and again mention how bumpy the ride was and again kinda just blown off. A week later I was back in for the ac and spoke to another service guy and again I asked about his thoughts on why it rides so rough. To no surprise again it’s the tires. No one ever said let us take a look. The first week of June not even 6 months into this vehicle I took it to Haley cheverolet to have it looked at. I spoke directly with the two mechanics and was told ALL FOUR shocks and struts were completely gone and felt they had been for some time. I took the information and the estimate of 2800 to hyman to see if they would do the right thing and fix it. I even offered to split the price. Both sales managers agreed but needed to get this approved by mr Hyman. To much disappointed I received a call that said they would not help with the cost at all and it was my responsibility. Before I could get this repaired the drivers seat springs were going bad. I decided this truck just had too many issues to only have 6 months I tried several times to work this with Hyman brothers to no avail. I went back to Haley who has always been extremely accommodating and they found me the exact vehicle but a Denali so I traded it in and I could not be happier. I will never shop with Hyman again. I left a few message for mr Hyman to call to discuss but was not surprised I never heard. I tell my story to whoever will listen so In hopes no one will have to go through my experience and total disregard for their customers at hyman brothers midlothian. I will forever be a Haley customer as they made this right and I didn’t even buy the vehicle from them. Please beware More

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Service adviser, Roger Parker Roger is fantastic to work with. He listens, tenacious in solving problems, trustworthy and truly cares about what he does. I would never take my car Roger is fantastic to work with. He listens, tenacious in solving problems, trustworthy and truly cares about what he does. I would never take my car elsewhere or purchase a car from another dealership because of the quality of the service team. Everyone is so nice. Roger stops at nothing to make sure the customer is happy. More

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A blessing I was without a car for a year and thanks to hymanbrothers on Midlothian and gods grace I now for the first time have a brand new car. Thanks you guy' I was without a car for a year and thanks to hymanbrothers on Midlothian and gods grace I now for the first time have a brand new car. Thanks you guy's More

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Beware of Deceitful Practices. BEWARE! LEGAL ACTION MAY BE REQUIRED IF YOU DEAL HERE! This is a long one, but please, stick with it and learn about this deceitful dealer. TL;DR BEWARE! LEGAL ACTION MAY BE REQUIRED IF YOU DEAL HERE! This is a long one, but please, stick with it and learn about this deceitful dealer. TL;DR is near the end if you must, but please realize you may be spending a considerable amount of money here - educate yourself! Where to begin… Using the internet, I located a car that fit exactly what I was looking for. I emailed Hyman Brothers via USAA / Truecar inquiring about the car and Rick Bradley called me the next day. We discussed the car and Rick asked if I’d like to leave a deposit on it to reserve it - “You don’t want someone to buy it out from under you!” Uh, no, I’ll be there tomorrow. Whatever. When I arrived the next day, I was greeted by Rick who advised me that in the haste to get the car ready for me, someone in the shop had let the wiper arm go while they were replacing the wiper blades and the arm hit the windshield, spider cracking it. They had the windshield on order and expected it later that day. Rick put the convertible top down and away we went for a short test drive. I signed the deal. We agreed that I’d pick the car up on Saturday, which would give them time to replace the windshield, buff out a few scratches and wash it. I actually like the “No Haggle” business model that Hyman Brothers uses at the West Broad Street location (not sure if other locations do it or not). Basically they price the vehicle a little below its Kelly Blue Book value and they stick with it. The only thing left to negotiate is for the value of your trade-in if you have one. Saturday arrives and I drive the 90 miles or so to Richmond to pick up the car. My friend that is buying my trade-in meets me there to drive it away. With the encouragement of my friend and Rick, I drop the top and drive the car home. I am happy. Not to remain so… When I got home, I parked it in the garage and attended to other matters. The next day, I discovered that an option that was listed on the website (related to the convertible top) was not in fact actually on the car. This is not an inconsequential option, from the factory it lists for $2500! It directly impacted the KBB value of the car, decreasing it by about $1250. I immediately double checked the webpage and sure enough, the option was listed. The very first thing Monday morning, I called Rick and was referred to Bill Thomas and Steve Sommers. To shorten this already long story, suffice it to say that I received no satisfaction from either of these two men when I explained that an advertised feature was actually not on the vehicle. For three days they essentially ignored my email and phone messages, responding briefly occasionally but never addressing the problem. After the fact, I was not able to find the webpage on their site and then the dealer denied that the option was ever listed! They said they were not responsible for 3rd party websites and refused to talk about USAA / True car deal that I had printed out and sent them. When I pointed out that I had an actual print out of their webpage both from the Google cache and direct from their site, they then changed tack and pointed to a catch-all disclaimer on the bottom of their webpage that says something to the effect that “Any and all differences to be addressed prior to the sale of the vehicle.” In short, they were saying that it doesn’t matter what they advertise, you are responsible for verification prior to leaving the dealership! What happens if you buy a car that lists the optional 1.4 Liter engine only to have your mechanic tell you later, no, you’ve got the standard 1.2 Liter engine. Too bad! It’s your fault! You didn’t verify that before you left! When I stated that I intended to return the car under the terms of their 3 day / 150 mile guarantee, they refused saying that the clock started running NOT when I picked the car up, but 3 days earlier when I signed the paperwork. In other words, my 3 day period was effectively over when I picked the car up! TL;DR WARNING: This dealer may advertise that a car includes options on their website. The car may or may not have all of the options listed and if you don't realize before you leave that the option is not on the vehicle, TOUGH. Even if they quite obviously hide the presence (or lack of) the option, they will claim that THEY ARE NOT RESPONSIBLE FOR THEIR ADVERTISING and you should have noticed before you left. Don’t make the mistake that I did - stay away from these guys. More

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Excellent experience Vernon and Sterling were very helpful in providing a quote to buy our old car and help me find my new Camaro. Process was very easy, no pressure, and Vernon and Sterling were very helpful in providing a quote to buy our old car and help me find my new Camaro. Process was very easy, no pressure, and we left feeling that we made the right decision for our family! Thank you Vernon and Sterling for help! See you when it is time for an oil change and state inspections! :) More

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Purchase used lexus 350 Great experience with Hyman Bros. I went looking at a different car they had and then found the Lexus that i eventually bought. Very low-pressure, ver Great experience with Hyman Bros. I went looking at a different car they had and then found the Lexus that i eventually bought. Very low-pressure, very accommodating. They took care of everything. Even got me a better rate than my bank. Buying a car is a pain in the *ss and these guys made it good. More

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In one word OUTSTANDING I would like to tell my story. Last night I'm driving home in my 2013 dodge that I recently purchased from Hyman Bros. The little red battery light I would like to tell my story. Last night I'm driving home in my 2013 dodge that I recently purchased from Hyman Bros. The little red battery light came on. Little while later my radio went off. Then the engine light came on along with the all idiot lights. Pulled it into the drive and shut it down. Turned right around and tried to start it. DEAD. Nope deader then 13 day old road kill. Me with a very short fuse, have my wife call Hyman Bros. Talked to Rodger in service department. He told us what we need to do, and my wife and I got the truck back to Hyman Bros. Roger was very professional and assured me that he'll take care of my new baby. Roger from the service department at Hyman Bros. deserves a raise/ big bonus. I thank you for taking such good care of my wife and I. Being a disabled veteran, I don't have a lot of patience. But let me tell your readers, everything about Hyman Bros. rocks the house. Highly Recommend if you have any kind of auto business with. Whether you are buying, trading in a vehicle, or needing service done, this is the place to do it. The sales & service is OUTSTANDING!!! Thank you Roger from service dept. for getting us in and out and back on the road. More

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Great Sales Team - Black Wrangler After searching for a good while I finally found the exact Jeep I was looking for at Hymans. I pointed out a few items that I wanted addressed and the After searching for a good while I finally found the exact Jeep I was looking for at Hymans. I pointed out a few items that I wanted addressed and they took care of them no questions asked. They gave me a fair price for my Honda and made sure the Jeep I was buying was in pristine shape before I left. Joe, Brad and Haywood were true professionals. They never once applied high pressure to buy. Normally I dread going to dealerships but not in this case. They made sure I was a happy customer even after the sale! WOW what a concept they didn't ignore me after the deal. The ones that say "dont tell me what you cant do tell me what you can do" could learn a thing or two from the Hyman group. No gimmicks just good ole fashion customer service. I think I may even drive in from Montpelier Va just to say hi:) Thanks again Hyman staff you all were great! More

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