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Harry Criswell IV
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Harry Criswell IV
General Manager hcriswelliv@criswellauto.com
Criswell Maserati - Alfa Romeo
19570 Amaranth Drive
Germantown, MD 20874
2 Reviews
General Manager 240-720-2829 hcriswelliv@criswellauto.com I have worked at Criswell Automotive since the age of 14. I started off as a porter working in our inventory office at Gaithersburg. I then learned to manage the inventory office and control our Gaithersburg campus inventory. After inventory, I began my service career in the CJDR service lane and our commercial truck shop. I experienced working with Criswell Automotive's Accounting, Marketing, and sales teams at all campuses in between working in our Gaithersburg service departments. I amcurrently working with our Maserati and Alfa Romeo service team in Germantown, Maryland. We have a strong desire to grow the Criswell Maserati and Alfa Romeo brand and continue to build strong relationships with our customers as a family business. I look forward to welcoming you to a great Criswell customer experience.
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2 Reviews of Harry Criswell IV
January 14, 2025
I purchased my car here. The service department was the worse I’ve encountered in a very long time. I’ve taken my car back here 4 times for rear bumper repairs. I was patient The service department was the worse I’ve encountered in a very long time. I’ve taken my car back here 4 times for rear bumper repairs. I was patient as I could be. I drove back and forth 4 times from Baltimore, Maryland for these repairs. When I purchased my car it was on a Saturday and they was closing within 1 hour and I was told they would make repairs to my vehicle as soon as I set up my appointment. I set my appointment up with in one week of my purchase and drop off my Maserati Ghibli there wasn’t any communication to the repairs shop so my vehicle wasn’t repaired correctly. After the second time and repairs to my rear bumper wasn’t corrected the owners step in and assured me they would make sure repairs was completed. Around the fourth time and almost two months and 4 trips back the repairs was corrected. I set at the repair shop for 12 hours before my car was completed. If I could up load my photos of all the times my car wasn’t repaired properly I would up load them on here. After you give them your money they don’t care about you. I traded my 24 Lexus IS 350, for my dream car Maserati Ghibli. Now I have to travel to Delaware & Pennsylvania 2-3 hours away for services because the owners was upset because I told them they treated me unfairly. I wish I would’ve never traded my Lexus in for this Maserati from CRISWELL. I should’ve stock with my appointment at Tyson Maserati where I should’ve went. The sale guy at Tyson Maserati told me that CRISWELL was not a good idea because a lot of CRISWELL customers buy and service there cars with them now. I thought he was saying that to get my sale but I found out the hard way he was telling me the truth. CRISWELL promised me a free oil change because of all I went through. When I contacted them for my oil change they refused to honor my oil change. “ ALL I AM SAY DO YOUR HOMEWORK BEFORE YOU PURCHASE OR HAVE YOUR VEHICLE SERVICED HERE”. More
by darrellfletcher2929
Other Employees Tagged: Ethan Trass , Mr. Kevin General Manager.
March 25, 2024
My Grecale Modena has had constant issues over the past 6 months, and Criswell has not treated me very well. I ended up calling Maserati Americas to get a resolution, and Criswell continued to treat me like months, and Criswell has not treated me very well. I ended up calling Maserati Americas to get a resolution, and Criswell continued to treat me like I purchased a Toyota. Clearly they don't want my business again, but I'm sure Maserati at Tyson's Corner will. If you want quality service, look elsewhere especially when purchasing a more expensive vehicle. More
by FLAWLESS
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