Harout Gapikia

Great people great place. Great service. I’m so happy that I bought a car from this dealership. Great service. I’m so happy that I bought a car from this dealership. More

by Petrozellidina Verified Customer Verified Customer

Report | Print

They will charge you extra for policies you don't want or need. If you request to cancel those policies, you will get the run around and they will delay any chance to refund you. I am likely going to have to need. If you request to cancel those policies, you will get the run around and they will delay any chance to refund you. I am likely going to have to sue them in small claims to get my refund. Definitely don't buy vehicle if it's for company use. They screwed up my registration and title for the company as well. Terrible Service. There's more, but it's too long of a story. More

Report | Print

Excellent service very happy with my purchase I would let my friends and family know my friends and family know More

by CATESALRIC68 Verified Customer Verified Customer

Report | Print

This place is horrible they have 287 cars listed on Carfax undervalue and then when you try to buy the car they tell you that 0 sorry that's not the price and the price is going to be 10% higher than w Carfax undervalue and then when you try to buy the car they tell you that 0 sorry that's not the price and the price is going to be 10% higher than what it was listed. That's not all when they see how interested you are they continue to raise the price. Started out at 39,000 and ended up at 48,000 and then I decided enough is enough. These are not honorable people. They are strictly scammers. I worked with Larry Brooks and they will never get my business. More

Report | Print

One of the best ,was able to work out the best deal for me. They came to the table one by one and they left as a team after negotiating the best deal behind my expectation.Samantha among all was outstandin me. They came to the table one by one and they left as a team after negotiating the best deal behind my expectation.Samantha among all was outstanding. Thank you Axis ! More

by EDELINEMAGNAN Verified Customer Verified Customer

Report | Print

He was a good person that help us he did a good job with us us More

by Vargasbrunilda37 Verified Customer Verified Customer

Report | Print

Firstly, I only experienced the pre-owned portion of this establishment that was set up in a temporary location due to construction. I did deal directly with harout. After walking the vehicle I pointed o establishment that was set up in a temporary location due to construction. I did deal directly with harout. After walking the vehicle I pointed out the tires worn and there was a crack in the rear taillight and I showed comps for that area and the vehicle was easily $1500 above average. So after a test drive, i knew i wanted this particular vehicle due to clean carfax and to keep it short, i did a lot of research, and I definitely wanted this vehicle which is why I still made the deal. They made a fair point as to why they offered me 2k below what KBB stated as my trade in value. I assumed we'd find a happy medium at the negotiating table. I was flat out lied to on several accounts. He said after checking my credit, I may qualify for a lower rate, and we can discuss values from there. Never told me my credit score, and the interest rate was exactly what was advertised as a default 9.71% which is astronomical when the average for that area and my credit being 750 or higher, I should have qualified for a much better rate. So then another manager comes back with the paperwork (I apologize i don't remember his name) we went through the process backwards where he held on to the cost breakdown sheet while he had me sign everything else. Felt off to me, but I knew I wanted the vehicle and prepared for this and already refinanced with my local bank at 6.25% so I'm good with that. We get to the cost breakdown sheet finally, and I notice the cost of the vehicle i wanted was the same, never dropped when he stated it would due to the tail light at minimum and the fact they were close to 2k higher than other of the same vehicle in that area or near me. KBB also had them at 1.5k over average with the VIN#. Then I noticed they gave me 18k for my trade which also was 2k under the KBB but the argument of "it's a 2024, if someone comes in looking for that price range, a new one is only 3-4k more they would probably go with the new one" and that sort of made sense so I let that go. 1.8k for a 2 yr power train warranty, which is decent, but I was hounded to buy their own warranty for body damage which I adamantly had to repeat that I did not need or want. I did feel a little bullied and lied to I won't lie. But I drove home the vehicle I wanted so I didn't let it get to me I can just refinance asap. After weeks, I notice my traded vehicle still wasn't paid off and my auto pay date had come, but luckily I thought of this and canceled that autopay ability. Otherwise they would have paid off a vehicle that was now $500 less than it was at the agreement. Also thought that was shady tactics. I got my payoff latter from GM stating the account was paid off Feb. 7th and I traded in the vehicle jan. 17th. Which is a full 3 weeks and me contacting my sales rep repeatedly about it as to why they waited 3 weeks and me pestering them them it hit me that they were trying to get another 500 out of me. No other reason to wait 3 weeks. Now in week 5, my temp tags are expired and I finally get a phone call today that my new tags were mailed out today. I had to ask "but I've had my current tags on a large suv prior to the vehicle I traded in and was able to keep my tags not even 2 years ago I did this". I was told that my state requested they get a new tags or denied the re-use of my current tags. Either way, also should not have taken over 4 weeks. I received a voicemail yesterday Feb. 18th, from someone else asking to confirm from address so they can mail my new tags, after about 6 attempts across a day and a half I called for the person who left the voicemail before this different person called me today. So again, I had to ask "if I never spoke to the person about confirming my address why would you mail the tags?" I was told the correct address and said yes that IS the correct address but what's the point of confirming the address if you're just going to mail it before I confirm it? More

by davidalisiojr Verified Customer Verified Customer

Report | Print

My wife and I dealt with Luis, Matt, and Harout at the dealership. ¡I must say, it was a smooth transition! They were helpful, knowledgeable, and met our expectations. They answered all* of our questions, dealership. ¡I must say, it was a smooth transition! They were helpful, knowledgeable, and met our expectations. They answered all* of our questions, We didn’t feel pressured at all. Which in turn, made our car buying experience pretty smooth. Thank you, and see you on our next purchase! S&M More

by mimi78_barreto Verified Customer Verified Customer

Report | Print

I drove over 4 hours to look at a car and the first price they showed me out the door was ~$7,000 over the price it was listed for on the internet. When asked how that could be possible Harout said they show they showed me out the door was ~$7,000 over the price it was listed for on the internet. When asked how that could be possible Harout said they show prices on the internet to lure people in...complete bait and switch tactic. They misrepresented the lemon law paperwork as an "acknowledgment" of the law, not a "release of liability." Make sure to read every word of every document they put in front of you because they lie about what it says. Do not buy any warranty they try to sell you. They don't show you the fine print and tell you it "covers everything" when it absolutely does NOT. They told me they did a "36 point inspection" on the vehicle they were selling me, but couldn't furnish any report or evidence of such inspection. STAY AWAY! More

by truthbetold Verified Customer Verified Customer

Report | Print

This dealership is the best Every one is courteous and respectful They have a large selection of vehicles to choose from the staff was helpful and they pretty much accommodated all our requests when we respectful They have a large selection of vehicles to choose from the staff was helpful and they pretty much accommodated all our requests when we were purchasing our vehicle More

by LADYMARIE2525 Verified Customer Verified Customer

Report | Print