Harold Cayouette

Professional caring staff! Definitely a 5 star dealership we will never go anywhere else. Thank you Herb Chambers Definitely a 5 star dealership we will never go anywhere else. Thank you Herb Chambers More

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Just leased a 2023 Cadillac XT6 from this dealership. We were told by the salesman initially that there was no equity in our current car (which we knew there was positive equity). We negotiated for an ho We were told by the salesman initially that there was no equity in our current car (which we knew there was positive equity). We negotiated for an hour and reached an agreement that amounted to $7000.00 in equity in for our trade in. The salesman said we would get the check in 2-3 days. The General Sales manager said the same. The fiancé employee said we would get the check the following day when we pick up the Cadillac. We are going on day 15 now and no check in site. The General Manager informed me that he knows his policy and doesn't believe that his employees told us that information. Their Policy, which was never explained to us, nor would we have access to review it, is that when they get the Title for the trade, they will cut the check. This if known by us, would have caused us to go elsewhere. It said that we may have misunderstood what the employees told us, "You'll get the check in 2-3 days, you'll get the check in hand tomorrow." This has been a dismal experience for us. We were with Land Rover since 2014 and were thinking XT6 or MDX Type S. We are regretting our decision and the time spent doing all the leg work trying to locate our check. The General Manager is going to have a conference with the three employees on our issue. We know how that's going to get manipulated for their benefit and we will appear as misunderstood. General Manager also said that Jake Kaplan has only 3 dealerships and that Herb Chamber has over 40. I told Neil (GM) quality over quantity when it comes to us. Be cautious if you go to this dealership. Ask for all of their Policies and Procedures as they won't inform you on much. More

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Very good explain everything made delivery satisfied with this dealership thank you and have a good day this dealership thank you and have a good day More

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Best sales and service in RI. Recently purchased a vehicle (Cadillac). Have purchased many at this dealership and continue to return due to the individuals who work there. I am a Recently purchased a vehicle (Cadillac). Have purchased many at this dealership and continue to return due to the individuals who work there. I am always treated fairly and with respect. The manager Neil is excellent as is Harold Cayouette, Leo Tahajian and Jackie Sasso. This was a difficult year for me and there patience and understanding made all the difference in the world. You will be satisfied with their service also. It is outstanding. More

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I’m very happy with the experience I had buying my first Alfa Romeo, Andy and the rest of the team were welcoming, informative, hospitable and organized. Best dealership I have ever worked with! Alfa Romeo, Andy and the rest of the team were welcoming, informative, hospitable and organized. Best dealership I have ever worked with! More

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Highly recommend. Very friendly and competitive. I recently went to buy out my lease and everything went super smooth. Great customer services Very friendly and competitive. I recently went to buy out my lease and everything went super smooth. Great customer services More

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Mario was amazing Jackie in financing was awesome such a great experience. I highly recommend everyone looking g for a new or used vehicle to shop herb chambers cadillac. great experience. I highly recommend everyone looking g for a new or used vehicle to shop herb chambers cadillac. More

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Service is friendly and courteous. They have made every effort to accommodate dates and times. They have made every effort to accommodate dates and times. More

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Harold was a fantastic salesman , he was approachable and easy going . Other dealerships I have always felt pressured and intimidated . At this dealership it was nothing but good intentions and consistent fo easy going . Other dealerships I have always felt pressured and intimidated . At this dealership it was nothing but good intentions and consistent follow ups and they got the job done promptly. Jackie from finance was also accommodating and thorough . I would recommend this dealership to anyone . More

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I had a fantastic car buying experience at Herb Chambers Cadillac. Harold and the team did an incredible job of making this car buying the best I have ever had Cadillac. Harold and the team did an incredible job of making this car buying the best I have ever had More

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