Haliey Smith
Haliey Smith at Laird Noller Ford of Lawrence

Haliey Smith

Service Advisor

Laird Noller Ford of Lawrence

935 West 23rd St
Lawrence, KS 66046

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4.3
181 Reviews
4.3

181 Reviews

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181 Reviews of Haliey Smith

June 06, 2025

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I wanted some cosmetic repairs made to a new truck purchased from Laird Noller. Ford initially turned down the request but Laird Noller continued to work with Ford on my behalf to get the repairs don More

by carey.minihan
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Recommend Dealer
Yes

June 05, 2025

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The service was great. Car was ready within an hour. I appreciate the great service. More

by annbruemmer7
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Recommend Dealer
Yes

June 03, 2025

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I recently had a warranty engine repair done at Laird Noller Ford, and while the wait for the replacement engine was longer than expected, Haliey in the service department made the experience as smooth a More

by rwalker514
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Recommend Dealer
Yes

June 03, 2025

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Always have had a good experience whenever I have had service performed on my vehicle. More

by BRAYDENSLAWNANDLANDSCAPE
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Recommend Dealer
Yes

June 02, 2025

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Great customer service, easy to make appointments and drop off and pick up vehicle for service. More

by cricketcat1985
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Recommend Dealer
Yes

May 30, 2025

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Every body involved was easy to work with Emily was awesome and did a great job answering all my questions and staying late to get me sold ! She greeted me on Sunday as well , yes Sunday. Tony o tony More

by chris.calovich
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Recommend Dealer
Yes

Other Employees Tagged: Rolando Najera , Tony Barnes, Emily

May 30, 2025

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Aaron was excellent to work with. Payment is right where I needed it to be. More

by velina33
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Recommend Dealer
Yes

Other Employees Tagged: Rolando Najera, Aaron Lassley

May 29, 2025

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I really like the lady who was the service writer for my visit. However, I went in for a recall and an oil change and the bill came over $500. I'm usually satisfied with the service department there, howeve More

by Garth
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Recommend Dealer
Yes
Jun 07, 2025

Laird Noller Ford of Lawrence responded

Thank you for your honest feedback, we truly appreciate you taking the time to share your experience. We're glad to hear you had a positive interaction with your service writer, and we’re grateful for your continued trust in our service department. We understand your concern about the additional recommendations. Our technicians are trained to inform customers of any issues they notice during a visit, especially when it comes to safety-related items like batteries or tires. That said, we never want you to feel pressured or unsure about any service. Transparency is important to us, and we’re always happy to walk you through each recommendation and give you the time to make the best decision for your needs. Thank you again for your loyalty, we look forward to serving you in the future!

May 27, 2025

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Nice people, service is excellent, my car was taken into the shop on time and repairs were made in a timely fashion More

by tasmith.1957
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Recommend Dealer
Yes
May 28, 2025

Laird Noller Ford of Lawrence responded

Thank you for your kind words! We're happy to hear that you had a positive experience with our team and that everything was completed on time. Providing excellent service and keeping things running smoothly is always our goal. We truly appreciate your support and hope to see you again for your future automotive needs!

May 25, 2025

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Haliey was friendly and nice. Overall though I was not pleased. I took the truck in to get it fixed at 7:00 am. I had to call at 4pm to find out the status on the repair. I do not More

by mriling
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Recommend Dealer
No
May 28, 2025

Laird Noller Ford of Lawrence responded

Thank you for your feedback. We're glad to hear that Haliey made a positive impression, but we're truly sorry to learn that the overall experience didn’t meet your expectations. Clear and timely communication is a priority for us, and we regret that you were left waiting for updates. We understand how frustrating that can be and will use your feedback to improve our process moving forward. If there’s anything more we can do to make this right, please don’t hesitate to reach out directly, we’d appreciate the opportunity to regain your trust.

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