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Haliey Smith
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168 Reviews
168 Reviews
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168 Reviews of Haliey Smith
Verified Customer
May 07, 2025
Very disappointed in my experience with the service department. The summary of issues are: -The Service department failed to keep an appointment made a day previous -Failed to complete a repair th department. The summary of issues are: -The Service department failed to keep an appointment made a day previous -Failed to complete a repair that was within their ability to complete -Gave me an inflated bill for diagnostic that was only corrected after it was challenged -Called to ask me to not report this poor experience -Did not follow up on the needed repairs Long version... My initial contact was positive, came in to talk about a problem, was given an 8AM appointment for the following day to assure that they held a spot open to fix my truck. at 7:45 the next day I dropped off the Truck. I was told they would call before doing any work and that I needed to be sure to come back to get my truck later that day even if they did not call. (I needed my truck the following day.) Around 10AM I received a text indicating my truck had been 'checked in' and that I could text of call with questions. I called around noon time given it was 4 hours after my promised appointment only to learn that the appointment meant nothing. it is all first come first served. The agent who answered the call was unable to give me any information. I sent a text midafternoon asking for an update and received no reply. I went to the dealership a little before 5PM to find the shop was quiet (no mechanics working) and approached the service desk to learn the following: -My truck had been evaluated sometime earlier that day. The agent was unable to say when. -The Active airdam had been damaged and needed to be replaced -The parts needed for the repair were in stock and the repair could have been done. -When I asked why they didn't call or do the repair work, the response was 'I'm doing the best I can' When I asked why the appointment that was made was not honored, I was again told "I'm doing the best I can" I was given the bill for the diagnostic work, and it had been inflated with extra charges that were not revealed at the beginning. I asked what the charges were, and was told it was 'shop supplies' and that the charges would be removed. I found myself wondering how many others are given inflated bills without their permission or knowledge. The Next day, Jayde (the service agent) called to say that she did not feel good about my experience and asked if she could approach management to see if she could get a discount on my repairs. I politely declined saying I would be happy to talk to management, but I was not looking for a discount. What I wanted was a service department that I could trust. Jayde did not address that ask. Jayde went on to tell me she was very worried about this survey and that it was a direct reflection of her work and indicated that if she got a bad review, it would be bad for her personally. I told her I thought that was very bad policy and again said I would be happy to talk to her managers and share that with them directly. No one has called. The bottom line is they broke their trust in several ways with me and demonstrated that they really only care when it was something they worried might reflect on them. Still happy to talk if anyone cares to know more. More
by grexroad
Other Employees Tagged: Jayde
May 06, 2025
I Love this service department. The ladies are so awesome and sweet. I received superb service from my service adviser Hailey. Prompt service with a caring professional attitude. The ladies are so awesome and sweet. I received superb service from my service adviser Hailey. Prompt service with a caring professional attitude. More
by FREE2BME2IN23
May 01, 2025
Excellent customer service and maintenance. . The work was done thoroughly and in a short amount of time . The work was done thoroughly and in a short amount of time More
by gammillrick
Other Employees Tagged: Leo Aguilar
April 29, 2025
The overall experience was ok. I received an oil change, rotor resurfacing, tire rotation, and oil change. After leaving I received a “change oil” notification on the vehicle. T I received an oil change, rotor resurfacing, tire rotation, and oil change. After leaving I received a “change oil” notification on the vehicle. They forgot to reset the oil life after the oil change. I gave them a 3 star rating due to the cost and lack of attention to detail. More
by LJ Antoine
April 26, 2025
Jayde, Brandon, and Hailey were all amazing to work with on a service on my new vehicle and helping me fight my battle with parts that I knew were under warranty! Even though my vehicle was not purchased fr on a service on my new vehicle and helping me fight my battle with parts that I knew were under warranty! Even though my vehicle was not purchased from them, they stood by our side and helped me win our battle! 20/10 would recommend and will definitely utilize them in our future even though they are out of our network! I couldn't thank them enough! More
by Janet flory
Other Employees Tagged: Jayde, Brandon
April 21, 2025
These guys took care of a problem for me at no charge, that would have cost me hundreds of dollars at my local dealership. that would have cost me hundreds of dollars at my local dealership. More
by dunton.m
Other Employees Tagged: Eddie Proctor
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