Haley Swanson

Holm Automotive Center Inc responded

Thank you, papa2011tuti, for the 5-star review! We are so glad to hear you are pleased with the new running boards on your truck. Our body shop takes great pride in their work, and it’s wonderful to know that Haley Swanson and the rest of the team provided you with such a positive experience. We appreciate your business and hope those new running boards make your truck even more enjoyable to drive! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your feedback, bassnert. We appreciate you taking the time to share your experience with us. We are sorry to hear that our internal procedures and the parts ordering process caused a six-week delay. We understand how frustrating it is to wait that long for repairs, and we are constantly looking for ways to streamline our communication with manufacturers to get parts in more quickly. We also take your comment about listening to customer ideas very seriously. Our goal is to be a partner in your vehicle's care, and that starts with valuing your input. We will share this feedback with Haley Swanson and the rest of our service team to ensure we are better listeners and more efficient partners moving forward. We hope to have the chance to provide you with a more seamless 5-star experience in the future. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you, cdfreeman49, for the 5-star review! We are so pleased to hear that you find our dealership friendly and our staff knowledgeable. Providing clear answers to your questions and concerns is a top priority for us, so it’s wonderful to see those perfect marks for communication and transparency. We will be sure to share your kind words with Miranda Sare, Haley Swanson, and Zoe Needham! We appreciate your business and look forward to your next visit! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you, jld_1999, for the 5-star review! We are so glad to hear that Zoe did an excellent job keeping you updated throughout your service. We also appreciate our Salina dealership for the referral—we are always happy to take care of our guests across the Holm family. We will be sure to share your feedback with Zoe and Haley Swanson! Thank you for choosing us, and we look forward to seeing you again. Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you for sharing your feedback. We are very pleased to hear that your positive experience with us has continued since you purchased your car in 2020. It's a testament to our team's commitment to building lasting relationships based on trust and quality service, which aligns with our mission statement. We are glad you chose our collision center for your repair needs and that you are satisfied with the work performed. We take great pride in our workmanship and our commitment to being trustworthy in every interaction. We will pass along your kind words to Miranda Sare, Haley Swanson, and Zoe Needham. We appreciate your continued business. Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you for your outstanding five-star review! We're so pleased to hear about the excellent communication, prompt repair, and friendly service you experienced with us. Your feedback truly highlights our dedication to Customer Care and our mission to build meaningful relationships based on Trust. We pride ourselves on being quick and doing a thorough job, always focusing on your wants and needs. It's wonderful to know that Miranda Sare, Haley Swanson, and Zoe Needham contributed to such a positive visit. We appreciate your very high recommendation and look forward to welcoming you back to Holm Automotive Center! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your fantastic five-star review! We're so pleased to hear that Holm always treats you like a part of the family and that our work is always great. Your feedback perfectly captures our core values of Customer Care and Concern for Others. We strive to create a welcoming environment where you feel valued and confident in our Quality workmanship. It's wonderful to know that Jamie Avers and Haley Swanson contributed to such a positive experience. We're also committed to being quick and thorough, and always willing to be concerned about your wants and needs. We appreciate you being part of the Holm family! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your feedback! We're glad you found our dealership clean with a nice waiting area and experienced great quality work. We also appreciate you acknowledging our apology regarding the parts being more expensive than initially quoted. We understand that unexpected cost changes can be frustrating, and we value your understanding. We're pleased that Haley Swanson provided excellent service communication throughout your visit. Our team strives to be quick and do a thorough job, and we are very willing to be concerned about your wants and needs. We appreciate your business and hope to serve you again. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your review! We're glad to hear you had no problems and that Haley kept you well-informed throughout your service. It's great to know you felt confident about what was going on and that we did a great job. We appreciate you saying you'll be back! Haley's excellent communication truly reflects our commitment to "Customer Care" and building "Trustworthy" relationships with our clients. We strive to be always quick and do a thorough job, and we are very willing to be concerned about your wants and needs. We look forward to seeing you again for your future service needs. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thanks for sharing your feedback! We're glad to hear our team was helpful and informative, guiding you to the right department and keeping you updated on what was going on. Providing clear information and support is all part of our commitment to Customer Care and building Trust with every client. Sincerely, The Holm Automotive Team of Salina