Haley Madison

Ty and Raf did their job well. After purchasing a 2021 f150 I noticed a couple drops on the driveway. When I inspected where it was coming from it was I could see it was from the p After purchasing a 2021 f150 I noticed a couple drops on the driveway. When I inspected where it was coming from it was I could see it was from the pinion seal of the differential. I called the dealership. They had me bring the truck in, gave me a loaner car and fixed the problem at no cost. The receptionist for the service department was excellent. I walked in we swapped keys and I was out within a minute. Both coming and going. I would have given the dealership five stars. I feel they could have caught and fixed the leak before purchase and could have communicated better while being serviced. A simple text saying “we found the issue and ordered parts should be done tomorrow “ would have prevented some frustration. Overall very satisfied. More

by Dale G Verified Customer Verified Customer

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Reggie‘s got a great attitude and a darn good head for mechanics. All in all I enjoyed the friendliness of the service team. mechanics. All in all I enjoyed the friendliness of the service team. More

by greenappealawn Verified Customer Verified Customer

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I felt like my business was important. I was treated well Glad they are here I was treated well Glad they are here More

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Hayley, Savannah, and Reggie were all very nice and professional! The work done to my vehicle was done at the time they said it would be done! professional! The work done to my vehicle was done at the time they said it would be done! More

by MATTHEW.LONGTINE Verified Customer Verified Customer

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It was a great experience. Service bay door opened immediately. It was clear where to go to talk to the service rep. The service representatives were very professional and frie Service bay door opened immediately. It was clear where to go to talk to the service rep. The service representatives were very professional and friendly, communicating all of the details of my vehicle and the services being performed clearly and accurately. The waiting area was comfortable, with a great selection of coffee and other beverages. The service was performed in a timely manner, and to my satisfaction. +1 for the overall cleanliness and the open, bright design of the building. I definitely plan to make Nissan Lake Country the only place I go to for service on my Nissan Sentra. I have one minor suggestion. Since I'm going to be waiting in the waiting area for most service appointments, it would be nice for there to be one table for me to sit at with my laptop. I work while I'm waiting, and it's much easier for me to use my laptop when it's on a table. More

by ben@osbornesupremacy Verified Customer Verified Customer

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Fantastic experience purchasing new vehicle What about promotional items? I wasn’t offered Who gets them promotional items? I wasn’t offered Who gets them More

by LORIANNE_TERESE Verified Customer Verified Customer

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Was excited a location was closer to home, but service is worse than where I used to go. First visit, my shuttle driver sat in the lobby drinking coffee for 15 minutes when I requested one upon arrival. I ha worse than where I used to go. First visit, my shuttle driver sat in the lobby drinking coffee for 15 minutes when I requested one upon arrival. I had already waited an hour for him to return from a prior shuttle. Returned for an oil change and maintenance check on a consistent tire pressure light on my dashboard after my tire replacement visit. I waited almost an hour and a half for an oil change when I made an appointment. I requested to check my sensors and tire pressure and was told there was nothing wrong, that it is just the cold weather triggering it. Woke up to a flat tire 2 days later! Was then told it was my sensor and valve needed to be replaced. Disappointed that maintenance did not check what I requested and would have saved me a lot of hassle. Overall, appreciative of repairs but unhappy with lack of thorough service provided. More

by Lauren Verified Customer Verified Customer

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Reggie and entire staff was amazing,,thank you very much a very rare experience, will tell everyone a very rare experience, will tell everyone More

by kmstl Verified Customer Verified Customer

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Haley was very nice and kept me updated on my car. The shuttle driver was ready immediately to take me home. The shuttle driver was ready immediately to take me home. More

by TINACOXDC Verified Customer Verified Customer

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They are very kind and helpful and made the experience easy for my family and I. easy for my family and I. More

by Jordan Verified Customer Verified Customer

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