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Haley Brackett

Overview Reviews (95) Inventory (90)

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Haley Brackett

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Haley Brackett

Service and Sales Liaison

Ford of Galesburg

2201 W Main St
Galesburg, IL 61401

Hello, I'm Haley, an experienced and dedicated Customer Care Liaison with a passion for providing exceptional support and fostering positive relationships between customers and businesses. My role involves actively listening to customer inquiries, addressing concerns, and finding effective solutions to meet their needs. I pride myself on my ability to empathize with customers while maintaining a professional demeanor. Through my strong attention to detail and commitment to continuous improvement, I contribute to enhancing customer satisfaction and loyalty. My goal is to ensure every customer interaction is positive and productive, fostering strong relationships between clients and businesses.

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4.8

95 Reviews

Overview Reviews (95) Inventory (90)

Dealership Experience

1 yr, 5 mos

Industry Experience

1 yr, 5 mos

Languages Spoken

English

4.8

95 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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95 Reviews of Haley Brackett

December 21, 2024

Dealership Rating

Employee Rating

Great service and very nice people. Will do business with them again in the future. Will do business with them again in the future. More

by Doug

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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December 16, 2024

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Employee Rating

They worked around my schedule and did a brake and oil service. While my truck was there I had a wash and detail done also. Great service and a pleasure to work with service. While my truck was there I had a wash and detail done also. Great service and a pleasure to work with More

by dixon

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 17, 2024 -

Ford of Galesburg responded

We love hearing the positive experience you had. We hope you and your family have a Happy Holidays. Thank you Amy Kelso

December 15, 2024

Dealership Rating

Employee Rating

We were stranded near Chicago over Thanksgiving our car would not unlock. We tried calling a dealership in Frankfort Il. they had no advise to help and would not put anyone from their service department would not unlock. We tried calling a dealership in Frankfort Il. they had no advise to help and would not put anyone from their service department so we called Ford of Galesburg spoke with a service person he talked my son through everything step to get into our car. This was the Friday after Thanksgiving we’ve been so grateful but also very ill so we’ve not made it in. This is the 2nd time your service department has saved us. We also had a wax job done that we were very pleased with the results. So thank you so much for having excellent people on your staff, it really means something in this day and age. Bill and Sandy Spence More

by shaulaspence

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brandon Baughman

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Dec 15, 2024 -

Ford of Galesburg responded

We love hearing the positive feedback. We are so happy to hear that we met an exceeded your expectations. We hope you and your family have a wonderful Holiday season. Thank you Amy Kelso

December 13, 2024

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Employee Rating

We have had the best of service each and every time we have gone to Ford of Galesburg. Thankful that we have found a trustworthy place to have our vehicles serviced. have gone to Ford of Galesburg. Thankful that we have found a trustworthy place to have our vehicles serviced. More

by whahhooo

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brandon Baughman, Erick Lopez

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Dec 15, 2024 -

Ford of Galesburg responded

Thank you so much for the 5-star review. We love hearing that our customers had a great experience. We hope you and your family have a Happy Holidays. Thank you Amy Kelso

December 04, 2024

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Employee Rating

Employees were very nice and accommodating. The service was prompt, and they delivered my car to my residence! The service was prompt, and they delivered my car to my residence! More

by riterodney

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brandon Baughman, Erick Lopez

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Dec 04, 2024 -

Ford of Galesburg responded

Thank you so much for the 5-star review. We hope you have a Happy Holidays. Thank you Amy Kelso

December 03, 2024

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Employee Rating

Timely matter and only had to get it done once . and it was done right and it was done right More

by flipflop43g16

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 04, 2024 -

Ford of Galesburg responded

Thanks for the positive feedback. We hope you and your family have a Happy Holidays. Thank you Amy Kelso

November 27, 2024

Dealership Rating

Employee Rating

The employees of the dealership were very professional and prompt in helping me with my service today and prompt in helping me with my service today More

by Shirley.Stomberg

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 29, 2024 -

Ford of Galesburg responded

We always love hearing we met the needs of our customers. Thank you for the 5-star review. We wish you a Happy Holidays. Thank you Amy Kelso

November 24, 2024

Dealership Rating

Employee Rating

They seem to be getting better mechanics ,finding problems with out complaining. The service girls know more they did in the past. problems with out complaining. The service girls know more they did in the past. More

by GLROBERTS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 25, 2024 -

Ford of Galesburg responded

Love hearing that we are meeting our customers needs. We have a great team and I will Be sure to share this with them. Happy Holidays from your Ford family. Thank you Amy Kelso

November 23, 2024

Dealership Rating

Employee Rating

The service was outstanding. I found working with the dealership to be personable and convenient. I found working with the dealership to be personable and convenient. More

by Huey

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brandon Baughman, Debbie Barker, Amy Dee, Missy Fell, Erick Lopez, Vince Reichel, Danica Velazquez

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Nov 25, 2024 -

Ford of Galesburg responded

Thank you so much for the kind words. We feel our team is pretty amazing. We hope to see you for future visits. Happy Holidays from your Ford family. Thank you Amy Kelso

November 14, 2024

Dealership Rating

Employee Rating

First time dealing with this dealership. Very pleased with everyone that I was in contact with. Very pleased with everyone that I was in contact with. More

by Sundance62750

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 21, 2024 -

Ford of Galesburg responded

So happy to hear your first experience was a great ones. We only hope to continue to make each experience the best. Happy Holidays from your Ford family. Thank you Amy Kelso

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