Hadley Tieku

Brown's used car sales team is dishonest and engages in UPDATE 6/27: After my review below, Brown's called me and offered to honor their original price quote from TrueCar, so I decided to buy the car. Brown UPDATE 6/27: After my review below, Brown's called me and offered to honor their original price quote from TrueCar, so I decided to buy the car. Brown's was short staffed in their finance department, so I had to wait three hours even though we already worked out the details by phone, but I appreciate them deciding to keep their word in the end. -- Brown's used car sales team is dishonest and engages in lowballing. Brown's provided me with prices and fees they said were comprehensive, and they stated verbally to me that they would honor their listed prices from TrueCar.com, which included fees. Later, Brown's reneged on their own written price quotes and verbal statements, tacking on previously unlisted fees - first a $999, then $499 pre-delivery inspection fee, and later another $999 fee to account for the cost of fixing three problems with their Certified Pre-Owned car (problems that would have been covered under the CPO warranty anyway). Obviously, there are going to be fees on top of any car purchase, but staff at Brown's are engaging in dishonest and intentionally deceptive sales practices to get customers like me in the door, then tacking on more charges later. I will update this review if Brown's decides to honor its written price quotes and verbal statements. Otherwise, the review will remain. More

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