Haden Wilbur

Anastas and Sean are the best sales people ever worked with Key of Rochester goes above and beyond every single time I bought multiple cars and recommend it to everyone with Key of Rochester goes above and beyond every single time I bought multiple cars and recommend it to everyone More

by BRIANWOOD2 Verified Customer Verified Customer

Report | Print

Was under the impression that I had an appointment first thing in the morning so I could have my issue taken care of and go about my day. Upon arriving I was asked if I was dropping the vehicle off. I said thing in the morning so I could have my issue taken care of and go about my day. Upon arriving I was asked if I was dropping the vehicle off. I said no, I would be waiting. I was very rudely told “you might be waiting awhile”. I was then asked if I was there for any other services which I replied “no”. Like I was hiding something. A gentleman standing off in the corner then spoke up and said I think you are here to see me as well. Turns out he’s the paint touch up guy. Good thing he was there or I may have been wondering what the service advisor was asking about all day. I had no idea the paint guy was coming that day. I just purchased a vehicle from you and had a minor problem, that quite frankly I had a pretty good idea what was wrong with it and could have easily fixed it myself. However based on principle I took it back as it clearly was never noticed through the recon and prep/delivery process. I can only imagine if simple door switches weren’t checked for proper operation what else was missed during the inspection and prep. I understand that people have bad days. When you deal with the public and a customer you need to put it aside. I will NEVER be using Key for any services again. More

by jakebourdeau80 Verified Customer Verified Customer

Report | Print

Rusty bolts on a 2015 Ram 3500 on both exhaust manifolds has to hard to get off without snapping them. The service department at Key GMC of Rochester did an absolute wonderful job. I cannot say much on gett has to hard to get off without snapping them. The service department at Key GMC of Rochester did an absolute wonderful job. I cannot say much on getting Mopar parts, because they are very hard to get. If you need something fast, forget it! Fortunately in my situation, that has not been something that kept me from driving. The wait for specific parts can take up to a month and a half. This has happened to me twice. Plan ahead when they tell you something is going to fail. More

by ALPERT42TALKS Verified Customer Verified Customer

Report | Print