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Gustavo Rich
Gustavo Rich at Capistrano Valley Toyota
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Gustavo Rich

Service Consultant

Capistrano Valley Toyota

33395 Camino Capistrano
San Juan Capistrano, CA 92675

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5.0
17 Reviews
5.0

17 Reviews

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17 Reviews of Gustavo Rich

November 01, 2024

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Employee Rating

Service was supposed to rotate my tires. When I went to receive my car, I noticed the tires had not been rotated even though they said they had them. Might want to check your tires location More

by collinsrjones
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jacqueline Arellano

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Nov 04, 2024

Capistrano Valley Toyota responded

It's important we are providing accurate service, which is why this is disappointing to read. We appreciate you bringing this to our attention and we look forward to making sure all services are completed at your next visit. See you then. Regards, Josh Reece Service Director jreece@capovalleytoyota.com

October 28, 2024

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Friendly and prompt service when having vehicle serviced. Easy online scheduling and service managers are not pushy for repairs not needed at the time More

by norbergj2
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Recommend Dealer
Yes
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Oct 29, 2024

Capistrano Valley Toyota responded

We're thrilled to hear you had a great experience with our service team. We strive to provide friendly and efficient service while keeping your needs in mind. Your feedback motivates us to keep up the good work! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

October 27, 2024

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Fast efficient service with a friendly team. Courtesy ride home much appreciated. Would highly recommend this dearler. More

by Dave
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Recommend Dealer
Yes
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Oct 28, 2024

Capistrano Valley Toyota responded

Thank you for choosing us, Dave! We're thrilled your visit went seamlessly. Don't hesitate to reach out if there's anything else we can help with! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

October 24, 2024

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Service Advisor, Gustavo Rich, is very professional, courteous, and approachable. Jesus is a very good valet. More

by andrea.mitchel
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jesus

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Oct 25, 2024

Capistrano Valley Toyota responded

Hi Andrea, thank you for your fantastic feedback! We're thrilled to hear that Gustavo's professionalism and Jesus' valet service made a positive impression. Our team strives to provide the best experience, and your recognition means a lot to us! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

October 23, 2024

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We were met by Angel who coordinated everything from arrivals to departure. We were taken by courtesy car to breakfast. Once our car was ready we were taken back to the dealership. 10/10 Thank you ver More

by barrielarvin
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Reece, August Spencer, Paul Bojescu, Jesse Aguilar, Robert Melendez, Richard Gowdy, Jacqueline Arellano , Angel

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Oct 24, 2024

Capistrano Valley Toyota responded

We're thrilled to hear about your positive experience with Angel and our team! We strive to provide top-notch service, and it's great to know that you felt well taken care of. Thank you for the fantastic feedback! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

October 17, 2024

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Really appreciated that Gus was friendly, efficient, and helpful in getting my car fixed. He didn’t pressure me to get what I didn’t need and kept me apprised of what the diagnostics showed every step of th More

by sdadams
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 18, 2024

Capistrano Valley Toyota responded

We're thrilled to hear about your positive experience with Gus. Our team is dedicated to providing friendly and transparent service, and it's great to know that Gus made your visit smooth and informative. We look forward to seeing you again for your next service! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

October 14, 2024

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Staff is friendly, work is timely , prices are fair. No pressure to add on services, simple Suggestions and allow you to make your own decision More

by rsmym
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Recommend Dealer
Yes
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Oct 15, 2024

Capistrano Valley Toyota responded

Thanks for the fantastic feedback! We're thrilled to hear you had a positive experience with our friendly staff and appreciated our straightforward approach. Your support means a lot to us, and we look forward to seeing you again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

October 11, 2024

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Not ready when promised but they made up for it by lowering the bill. My go to shop for Toyota repairs. More

by revstevep
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Recommend Dealer
Yes
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Oct 14, 2024

Capistrano Valley Toyota responded

While disappointed your vehicle was not ready on time, we're pleased to see our team did its best to help make this right. We appreciate you choosing us here for your vehicle needs and we look forward to providing you with more prompt service at your next visit. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

October 09, 2024

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Excellent regular service for the last five years. Capo Valley Toyota are all professionals and provide 1st rate service and pricing. I enjoy speaking with the parts manager Moe and the concierge Jo More

by BigRay
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jesse Aguilar, Moe Daleq , Joe “The Concierge”

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Oct 10, 2024

Capistrano Valley Toyota responded

Big Ray, thank you for your fantastic review! We're thrilled to hear you've had a great experience with us over the years. Moe and Joe appreciate your kind words, and we look forward to continuing to provide you with top-notch service! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

October 09, 2024

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as always expected, Gustavo Rich came through in my hour of need i brought it in, he immediately got his team working on my problem and the problem was solved i see now you are doing commercials on TV s More

by nirantara
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 10, 2024

Capistrano Valley Toyota responded

Thanks for your awesome review, Nirantara! We're thrilled to hear that Gustavo and the team were there for you when it mattered most. We appreciate your support and we look forward to working together again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

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