Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Gustavo Rich
Gustavo Rich at Capistrano Valley Toyota
Refer Me

Gustavo Rich

Service Consultant

Capistrano Valley Toyota

33395 Camino Capistrano
San Juan Capistrano, CA 92675

Contact Me
5.0
17 Reviews
5.0

17 Reviews

Write a Review

17 Reviews of Gustavo Rich

November 01, 2024

Dealership Rating
Employee Rating

Service was supposed to rotate my tires. When I went to receive my car, I noticed the tires had not been rotated even though they said they had them. Might want to check your tires location More

by collinsrjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacqueline Arellano

Report | Print
Nov 04, 2024

Capistrano Valley Toyota responded

It's important we are providing accurate service, which is why this is disappointing to read. We appreciate you bringing this to our attention and we look forward to making sure all services are completed at your next visit. See you then. Regards, Josh Reece Service Director jreece@capovalleytoyota.com

October 28, 2024

Dealership Rating
Employee Rating

Friendly and prompt service when having vehicle serviced. Easy online scheduling and service managers are not pushy for repairs not needed at the time More

by norbergj2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Oct 29, 2024

Capistrano Valley Toyota responded

We're thrilled to hear you had a great experience with our service team. We strive to provide friendly and efficient service while keeping your needs in mind. Your feedback motivates us to keep up the good work! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

October 27, 2024

Dealership Rating
Employee Rating

Fast efficient service with a friendly team. Courtesy ride home much appreciated. Would highly recommend this dearler. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Oct 28, 2024

Capistrano Valley Toyota responded

Thank you for choosing us, Dave! We're thrilled your visit went seamlessly. Don't hesitate to reach out if there's anything else we can help with! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

October 24, 2024

Dealership Rating
Employee Rating

Service Advisor, Gustavo Rich, is very professional, courteous, and approachable. Jesus is a very good valet. More

by andrea.mitchel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jesus

Report | Print
Oct 25, 2024

Capistrano Valley Toyota responded

Hi Andrea, thank you for your fantastic feedback! We're thrilled to hear that Gustavo's professionalism and Jesus' valet service made a positive impression. Our team strives to provide the best experience, and your recognition means a lot to us! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

October 23, 2024

Dealership Rating
Employee Rating

We were met by Angel who coordinated everything from arrivals to departure. We were taken by courtesy car to breakfast. Once our car was ready we were taken back to the dealership. 10/10 Thank you ver More

by barrielarvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Reece, August Spencer, Paul Bojescu, Jesse Aguilar, Robert Melendez, Richard Gowdy, Jacqueline Arellano , Angel

Report | Print
Oct 24, 2024

Capistrano Valley Toyota responded

We're thrilled to hear about your positive experience with Angel and our team! We strive to provide top-notch service, and it's great to know that you felt well taken care of. Thank you for the fantastic feedback! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

October 17, 2024

Dealership Rating
Employee Rating

Really appreciated that Gus was friendly, efficient, and helpful in getting my car fixed. He didn’t pressure me to get what I didn’t need and kept me apprised of what the diagnostics showed every step of th More

by sdadams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Oct 18, 2024

Capistrano Valley Toyota responded

We're thrilled to hear about your positive experience with Gus. Our team is dedicated to providing friendly and transparent service, and it's great to know that Gus made your visit smooth and informative. We look forward to seeing you again for your next service! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

October 14, 2024

Dealership Rating
Employee Rating

Staff is friendly, work is timely , prices are fair. No pressure to add on services, simple Suggestions and allow you to make your own decision More

by rsmym
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Oct 15, 2024

Capistrano Valley Toyota responded

Thanks for the fantastic feedback! We're thrilled to hear you had a positive experience with our friendly staff and appreciated our straightforward approach. Your support means a lot to us, and we look forward to seeing you again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

October 11, 2024

Dealership Rating
Employee Rating

Not ready when promised but they made up for it by lowering the bill. My go to shop for Toyota repairs. More

by revstevep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Oct 14, 2024

Capistrano Valley Toyota responded

While disappointed your vehicle was not ready on time, we're pleased to see our team did its best to help make this right. We appreciate you choosing us here for your vehicle needs and we look forward to providing you with more prompt service at your next visit. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

October 09, 2024

Dealership Rating
Employee Rating

Excellent regular service for the last five years. Capo Valley Toyota are all professionals and provide 1st rate service and pricing. I enjoy speaking with the parts manager Moe and the concierge Jo More

by BigRay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jesse Aguilar, Moe Daleq , Joe “The Concierge”

Report | Print
Oct 10, 2024

Capistrano Valley Toyota responded

Big Ray, thank you for your fantastic review! We're thrilled to hear you've had a great experience with us over the years. Moe and Joe appreciate your kind words, and we look forward to continuing to provide you with top-notch service! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

October 09, 2024

Dealership Rating
Employee Rating

as always expected, Gustavo Rich came through in my hour of need i brought it in, he immediately got his team working on my problem and the problem was solved i see now you are doing commercials on TV s More

by nirantara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Oct 10, 2024

Capistrano Valley Toyota responded

Thanks for your awesome review, Nirantara! We're thrilled to hear that Gustavo and the team were there for you when it mattered most. We appreciate your support and we look forward to working together again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

1
2

Dealership Inventory (244 Vehicles)

used 2024 Toyota Camry car, priced at $27,991
2024 Toyota Camry
used
Midnight Black Metallic exterior
Automatic
Front-wheel Drive
$27,991
View Details
used 2022 Toyota Camry car, priced at $24,991
2022 Toyota Camry
used
White exterior
Automatic
Front-wheel Drive
$24,991
View Details
new 2024 Toyota RAV4 car, priced at $31,622
2024 Toyota RAV4
new
Gray exterior
Automatic
Front-wheel Drive
$31,622
View Details
used 2022 Mazda CX-5 car, priced at $25,288
2022 Mazda CX-5
used
Polymetal Gray Metallic exterior
Automatic
All-wheel Drive
$25,288
View Details
used 2023 Toyota RAV4 car, priced at $34,188
2023 Toyota RAV4
used
Midnight Black Metallic exterior
Automatic
Front-wheel Drive
$34,188
View Details
new 2024 Toyota bZ4X car, priced at $51,533
2024 Toyota bZ4X
new
White exterior
Automatic
Front-wheel Drive
$51,533
View Details
View All Inventory