Gustavo Nevarez | Page 3

The service was ahead of schedule and excellent service I would recommend people make appointments for the service I would recommend people make appointments for the service More

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Excellent service every time. Quick check in process. Plenty of space to roam around inside or outside. Lots of communication and timeliness is impressive as well Quick check in process. Plenty of space to roam around inside or outside. Lots of communication and timeliness is impressive as well More

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More reliable with regards of service and dealership and service manager are courteous Mr Gustavo is my service advisor he is reliable with regards in dealing customer service service manager are courteous Mr Gustavo is my service advisor he is reliable with regards in dealing customer service More

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Awesome service department. My tire pressure light came on after leaving the dealership for my fifty-thousand-mile service. I returned after a week and advised the service adv My tire pressure light came on after leaving the dealership for my fifty-thousand-mile service. I returned after a week and advised the service advisor Gustavo of my issue. After doing the diagnostic check it was determined the sensor had gone out. My advisor Gustavo informed me it detected one was bad, however, the best practice would be to replace all. I agreed with this direction. Only one sensor was in inventory the additional sensors had to be ordered. I decided to replace the one and wait until the others sensors are available. Wouldn't you know it, the light came back on!! Because my advisor Gustavo made me aware of this possibility it wasn't alarming. More

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Service took very long 1. 5 hrs. Did not return my wheel lock key. Next service sticker illegible needed a new one. Passenger side mirror was turned in so I needed to stop and 5 hrs. Did not return my wheel lock key. Next service sticker illegible needed a new one. Passenger side mirror was turned in so I needed to stop and push it out. Radio was turned off. Climate control was turned off. Not a real good visit. More

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Elk Grove Toyota is a very professional place to take my car for the best service at the highest level. From the lot porter to the service advisor to the cashier. I always get the best service car for the best service at the highest level. From the lot porter to the service advisor to the cashier. I always get the best service More

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I took my car for service on Saturday and had a exceptional customer service, I didn't have an appointment either. It was just a maintenance service and the reps that helped me were knowledgeable a exceptional customer service, I didn't have an appointment either. It was just a maintenance service and the reps that helped me were knowledgeable and courteous. I appreciate a good customer service. Thank you! More

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Quick Lube Service & the Sales Office are both very welcoming facilities. The Elk Grove location greets their customers with respect, professionalism and excellent customer service from the time you a welcoming facilities. The Elk Grove location greets their customers with respect, professionalism and excellent customer service from the time you arrive and until the time you leave whether you’re there for service or sales. More

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Hi the service was great even better was the transportation back home and back to dealership is a real plus for Toyota have a great holiday transportation back home and back to dealership is a real plus for Toyota have a great holiday More

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We took our car in at 11:00am and there was a 20 minute wait. However, the car was checked and washed within a hour. We were very satisfied with our service. wait. However, the car was checked and washed within a hour. We were very satisfied with our service. More

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