Gregg Smith

Out of all the car dealerships I've been to in my life, Heritage Jeep Dodge Ram in Owings mills has been the best experience yet! Gregg and Bradford went through the weeds and painstakingly searched their Heritage Jeep Dodge Ram in Owings mills has been the best experience yet! Gregg and Bradford went through the weeds and painstakingly searched their inventory to find the perfect Jeep to fit my need, styling, and finance. They found a gorgeous Wrangler Sahara and I couldn't be happier. When it came to buying, Tony walked me through everything and made the process as painless as could be! The entire team is professional, diligent, and incredibly personal. Creating such a welcoming and enjoyable atmosphere in a dealership always seems to be the goal, but these three far exceeded a business model and have set the new standard! I highly encourage anyone to go to them and let them get you into the vehicle of your dreams! More

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Excellent customer service and great attitude. Got me in a truck when nobody else could! Got me in a truck when nobody else could! More

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I had an amazing experience purchasing my car, thanks to Gregg and Bradford! From start to finish, they made the entire process smooth, stress-free, and enjoyable. They were professional, knowledgeable, and Gregg and Bradford! From start to finish, they made the entire process smooth, stress-free, and enjoyable. They were professional, knowledgeable, and truly went above and beyond to make sure I got the perfect car at a great price. Bradford took the time to understand exactly what I was looking for and was incredibly patient, answering all my questions without any pressure. Gregg made the financing process seamless, ensuring I got the best possible deal. Their customer service was top-notch, and I genuinely felt like they had my best interests at heart. If you're in the market for a new or used car, I highly recommend working with Gregg and Bradford. They made the experience easy, exciting, and completely hassle-free. Thank you both for making this such a great purchase! More

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Our salesman GG was the best! We really felt the good vibes throughout the whole place. Made us feel welcome and felt like we could trust the car buying process. We really felt the good vibes throughout the whole place. Made us feel welcome and felt like we could trust the car buying process. More

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Gregg is NOT your typical Finance guy. He spent a lot of time making sure that all of my questions were answered and stayed at the dealership after closing to make sure that I had my docu He spent a lot of time making sure that all of my questions were answered and stayed at the dealership after closing to make sure that I had my documents and that they were completed correctly. He was very kind and clearly someone who had experience in his line of work. You will live working with him! Thank You, Gregg! More

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I absolutely loved working with Bradford. He went above and beyond right from the start. I had enquired about a jeep that I saw on line and he was so kind to send a live video to with a com He went above and beyond right from the start. I had enquired about a jeep that I saw on line and he was so kind to send a live video to with a complete description and viewing of the entire vehicle. I have purchased many vehicles of all kinds and all different price points over the years, and have never had a salesperson go out their way as Bradford has. He is always upbeat, motivated, courteous and extremely respectful. It has been an honor to work with him and I will be sure to work with Bradford in the future. Thank you for all that you have done for me, Bradford!! More

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Stay away from Heritage Chrysler Dodge in Owings Mills My recent experience purchasing a vehicle from this dealership has been profoundly disappointing. I drove over an hour to visit the dealership Mills My recent experience purchasing a vehicle from this dealership has been profoundly disappointing. I drove over an hour to visit the dealership, where I met Chantal and was shown a 2017 Chevy LT 1500 V8. After conducting a thorough inspection and taking the vehicle for a test drive, I was assured by Gregg and Chris that the faulty side mirrors' blinkers would be repaired. However, the truck was delivered to my residence with the issue unresolved and big dent that had not been disclosed. I refused to accept the vehicle. Chris, the store manager, then contacted me and falsely claimed that the truck's damage had been present at the time of purchase, which was later contradicted by Michael, the GM as well as Gregg and Chantal. The dealership ultimately made the necessary repairs, but neglected to provide the registration for the new tags. Chris's conduct throughout this process has been highly unprofessional. And he is not honest. More

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This is long, but please read the entire review. So, perhaps the worst thing that a new car buyer fears happened to me. In October 2024 I bought a brand new 2024 Wrangler Sport.  Within a mont So, perhaps the worst thing that a new car buyer fears happened to me. In October 2024 I bought a brand new 2024 Wrangler Sport.  Within a month it was in the shop four (4) times for the same issue.  I was obviously discouraged, frustrated, etc.  On the fourth attempt I was prepared to litigate the Lemon Law in Maryland.   George Ayoub - Service General Manager - Him and his department did everything they could to fix the vehicle.  George did everything he said he would/could do to make the situation right.  Honest fellow. Tykai Martin - Sales Manager - Awesome.  Does what he says he was going to do.  Clear communication and and follow through with this ENTIRE experience. Anthony Zgorski - Sales Department - Got me in and out with the process.  Hard worker.  Good communicator. Gregg Smith - Finance Department - So, I have been through this process twice now with Gregg.  He is excellent.  He listens to you when you speak.  He did not try to up-sale me on anything.  I REALLY appreciate that. Michael Yoon - General Manager - I have to be honest, when I went in to his office I was not happy.  Michael listened to me and smiled then said what he was going to do.  At first, I did not believe him and was reluctant.  But in the end, he did EXACTLY what he said he was going to do.  I mean everything.  I still can't believe it.   Overall, I have to say that every person I have mentioned above are excellent at their respective jobs.  They say success rises and falls on leadership;  if true that falls on Michael.  He is true to his word.  I really appreciate all that him and his staff did for me as a customer.  I will be servicing my Jeep at Heritage.  When I buy another vehicle I will be going to Heritage.     Excellent More

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Gregg Smith the finance guy was AWESOME. Told the truth which is rare for a salesman. Was helpful throughout the process and made sure to personalize the deal Told the truth which is rare for a salesman. Was helpful throughout the process and made sure to personalize the deal More

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Done in about 2 hours. Good experience! See you in 15 years when I come back for another car. Good experience! See you in 15 years when I come back for another car. More

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